Quality is changing. The systems are getting smarter, the data is getting bigger, and the people side is still the hardest part.

This week, I sit down with Dennis Rodman, Senior Director of Quality Management Systems and Digital Compliance at Intellia Therapeutics.

Dennis brings a rare perspective to quality. With 13 years at BMS across operations, technical services, and quality, he now helps a gene editing company prepare for its first commercial product.

In this episode, we explore:

• Why quality should be value-add, not a compliance hammer
• What separates companies that get digital transformation right from those that don't
• How to choose the right QMS without getting sold something you don't need
• Why AI isn't delivering the ROI people expected, and what's going wrong
• How to manage change when most people don't want it
• What early-career quality professionals should be doing right now to accelerate

A practical, honest conversation for anyone working at the intersection of quality, systems, and people.

Timestamps:

(00:00) Introduction and Background

(05:04) Quality Management Systems and Operations

(09:59) Stakeholder Engagement and Change Management

(15:12) The Role of IT in Quality Management

(21:02) Cultural Shifts and Data Sharing

(23:34) Advice for Aspiring Quality Leaders

(26:01) Future of Biotech and Quality Management