Let's Talk Loyalty talked with Rob Burgess, a leading travel loyalty expert in the UK, who created HeadForPoints.com to share his ideas on how to get the best value from UK travel loyalty programmes.
In this short summary episode, I share the top three tips I learned from Rob for loyalty industry professionals, including travel and traditional and innovative retailers such as Pret a Manger's new subscription loyalty programme, John Lewis departments stores and the iconic Danish café brand - Joe & the Juice.
