In this episode of Tax Bytes for Expats, I had the pleasure of speaking with Mel Morgan from UKStatePensionAbroad.com. Mel and his wife, Martha, specialize in helping people maximize their UK state pension benefits as appointed agents of HM Revenue and Customs, even if they’ve left the UK years ago.
We discuss how those with previous employment in the UK can top up their pension contributions and potentially boost their retirement income by thousands per year. Mel walks us through the simple but crucial process of determining eligibility, applying for back payments, and making sure everything is optimized to ensure the best outcome.
This episode is a must-listen for anyone who’s worked in the UK and wants to understand how they can benefit from the UK’s state pension system, even if they’re living abroad. Whether you’ve spent just a few years in the UK or worked there long ago, there’s still time to act and secure this valuable pension opportunity.
What is discussed in this episode:
Contact Mel Morgan:
Email: info@ukstatepensionabroad.com
Website: https://ukstatepensionabroad.com/
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If you loved this episode or have a similar story, we'd love to hear from you! You can get in touch with us directly at info@expattaxes.ie or leave a rating and review on Apple Podcasts or Spotify.
Taxbytes for Expats is brought to you by ExpatTaxes.ie. If you're considering moving to or from Ireland and would like support with your taxes, book a consultation today: https://expattaxes.ie/services-and-pricing/.
Mentioned in this episode:
Welcome to tax bytes for expats. The top tax tips
Speaker:you want to know as an expat, the podcast is here to help
Speaker:answer the common queries and concerns expats have when moving to
Speaker:or from Ireland. Complex taxes explained
Speaker:simply, we'll focus on the irish and international
Speaker:tax issues to be aware of to ensure you save time,
Speaker:money and stress hi
Speaker:everyone, welcome. To this episode of Tax
Speaker:Bites for expats. We had a little bit of a hiatus over the
Speaker:summer, but we're back with a bang and today we're going to talk with
Speaker:Mel Morgan of
Speaker:ukstatepensionabroad.com. mel is one
Speaker:part of a husband and wife team which have extensive business, banking
Speaker:and compliance experience behind them. His wife Martha is a
Speaker:qualified financial advisor with the Institute of Bankers since
Speaker:2007. She's many years financial service experience across
Speaker:both private and retail banking. Mel is a commercial and marketing
Speaker:professional with a passion for excellent customer experience
Speaker:developed in luxury goods and the sport businesses. He holds a BCom
Speaker:and MBS in marketing and financial management from the University of
Speaker:College, Galway and UCD. The Morgans have a simple goal which is to
Speaker:help as many people as possible avail of what is rightfully theirs to
Speaker:build for retirement. And to date they have assisted hundreds of
Speaker:people from around the world in achieving a favorable beneficial
Speaker:result from the Department of Work and Pensions and UK
Speaker:revenue via their website ukstatepensionabroad.com.
Speaker:but I'm not going to spend any more time telling you about him. I'm going
Speaker:to let him speak for himself and welcome him to this episode.
Speaker:Mel, thank you so much for joining us. I hope my intro did you justice.
Speaker:You and Martha have a very interesting background. I'd like you
Speaker:to tell our listeners a little bit about how you got into this line of
Speaker:work. Yes, both Martha and I worked in the
Speaker:UK in the late nineties
Speaker:for five and a half years and
Speaker:we moved back in early 2000 and continues to work here
Speaker:in Ireland and different areas of expertise. But
Speaker:it was really at the start of lockdown
Speaker:in 2020. I came across my old national insurance
Speaker:card from the UK and there was a number in the back so I dialed
Speaker:it and I said look, I wonder if there are any benefits? And
Speaker:the girl at the other end eventually answered. She said how many
Speaker:years were you there? I said five and a half. Oh, I'm terribly sorry. You
Speaker:need ten to get any benefit. So I almost hung the phone up and
Speaker:she whispered in my ear, she said but you can buy back 18
Speaker:years. I said tell me more and that's what started it.
Speaker:I discovered that I could buy back 18 years of
Speaker:uk state benefit, state pension benefit for
Speaker:less than 3000 pounds, and so could my wife.
Speaker:So we both invested in that and we continued to
Speaker:pay class two, which is the less expensive version
Speaker:of this, until we hit our retirement age. So in total, by the time we
Speaker:hit our retirement, we will have paid probably 7000
Speaker:pounds in total. But that will mean that each of us will
Speaker:get approximately ten to 11,000 pounds a
Speaker:year. So that's somewhere between 20 and 22,000 pounds
Speaker:a year in uk state pension on our
Speaker:retirement between us. And that's in addition to our irish
Speaker:state pension benefit, even for the same years, because they're treated as
Speaker:AVC's. So firstly, that's fantastic, and
Speaker:I can only imagine how happy you were to take that call.
Speaker:I think for people maybe who are listening to this and aren't familiar with
Speaker:the way that the social insurance systems work
Speaker:generally, what you've alluded to there is really interesting that, you know, both the
Speaker:UK and Ireland pay state pensions with reference
Speaker:to essentially what you've put into the system. And
Speaker:your business ultimately is allowing people to put more
Speaker:into the system on a voluntary basis than they otherwise may have because of
Speaker:their work record. So I suppose today, people listening who have ever
Speaker:worked in the UK are people who may be interested in this topic.
Speaker:Is that fair to say that you have to have worked in the UK to
Speaker:be in the cohort? Is that a criteria that must have been met? Yes,
Speaker:it is. It is. Their official line is that you need to
Speaker:have three years consecutive working time in the
Speaker:United Kingdom, be that anywhere in the United Kingdom, including Northern Ireland.
Speaker:Is there a time limit for that since a certain date or just at all?
Speaker:No, no, there's no time limit. There are time limits in terms of the age
Speaker:of the people, and we predominantly deal with people who are pre retirement age, which
Speaker:is age 65 and under. The root is a little bit different from
Speaker:people who are 66 plus. It's quite a bit
Speaker:different. Broadly speaking, if men born
Speaker:before 1951 April and women born before
Speaker:1953 April, they have no entitlement to the benefit because they are
Speaker:captured in the old UK state pitch. But generally,
Speaker:to answer your question, there is no real time limit. You could have worked there
Speaker:in the seventies, eighties, nineties, two thousands and
Speaker:2010s. It's amazing, isn't it? So
Speaker:tell us a little bit about the people that you are working
Speaker:with or the process. What does the process
Speaker:look like? If somebody's listening to this and they're just not sure
Speaker:if maybe they even fall into the category. What does it look like to kind
Speaker:of go through with this? Technically, there are two elements
Speaker:of the UK government you need to deal with. It is a
Speaker:requirement, it's not a hard requirement, but it's a requirement of UK revenue that you
Speaker:get estate, pension, forecast from the Department of Work and
Speaker:Pensions. So that's one element, and the other is the full application to
Speaker:UK revenue to HMRC. And the full
Speaker:application, it's very simple, but on too
Speaker:strangely complex. For instance, the main central
Speaker:form is only a two page form, but the leaflet that goes
Speaker:with it online runs at 37 pages. So
Speaker:I see a lot of people. You can do this yourself, of course. I see
Speaker:a lot of people do this, but they don't know what that they need to
Speaker:send an appendix with it. They don't understand
Speaker:that the way you answer certain questions will determine whether you're
Speaker:in either of the two classifications. Let me explain the
Speaker:classifications. Class two, which is what we've been
Speaker:very successful, we're getting 90% plus of the people that we
Speaker:deal with through class two, which is the least expensive option,
Speaker:which is paying back every year, buying back for
Speaker:165 pounds a year. So that's where the
Speaker:3000 pounds for the 18 years come from. But if you
Speaker:fail to convince the people in UK
Speaker:revenue that you are entitled at last to, they will
Speaker:assess you at class three, which for the same period of time is closer
Speaker:to 15,000 pounds, to buy back those years than three.
Speaker:Now, there are a plethora of reasons as to why they would
Speaker:disallow you. So I suppose having somebody help you
Speaker:navigate it sounds helpful, because even though
Speaker:the process is relatively straightforward, it sounds like there are various
Speaker:conditions that need to be considered along the way. Yes.
Speaker:And simply put, if somebody's.
Speaker:The key elements are you have to leave the UK pretty
Speaker:much immediately after you finish your employment. And from
Speaker:2006 until now, some or all of
Speaker:those years, you've had to be what they call insurably employed
Speaker:overseas, in the irish terms, that would be paying posi
Speaker:in various other jurisdictions. It's a really, when you're
Speaker:employed and paying tax and insurance in that country. And
Speaker:this is a very important point, you've alluded to it, it's
Speaker:actually done in isolation, to considering whether or not you are
Speaker:entitled to a pension in that foreign jurisdiction. So taking your
Speaker:example, or any example for somebody who has worked in the UK
Speaker:previously, you can get a full irish state pension and a full uk state
Speaker:pension. And it sounds like they're not impacted by each other.
Speaker:That's very possible for the people that you have helped. Yeah. I
Speaker:can't speak to the various jurisdictions around the world because I
Speaker:don't know the rules in relation to all the pension
Speaker:arrangements. But I know we started our business
Speaker:with other irish people and it took me a long time to get
Speaker:the Department of Social Protection in Ireland
Speaker:to give me something in writing to confirm
Speaker:that buying your uk state pension
Speaker:years, that it wouldn't impact your contributory
Speaker:PRSI social insurance pension in Ireland, even though it's for the
Speaker:same year. The first question my wife asked me, she said, look, you can't pay
Speaker:three grand to the UK government if all you're doing is
Speaker:substituting those years for the years you're going to get in Ireland and you end
Speaker:up with no net benefit, but it's treated as an
Speaker:additional voluntary contribution. So it's
Speaker:impossible to get both. If you meet the conditions, you can voluntarily pay
Speaker:into the UK system. And did the Department of Social Protection, were they
Speaker:happy that it didn't impact the entitlement here? I mean, in theory, if you've
Speaker:put into both systems and you're not having a means tested
Speaker:pension, you'd imagine they're in isolation. They are in
Speaker:isolation, yeah. That's fantastic. There are means by which
Speaker:you can combine the two, but I don't get into that.
Speaker:In some respects, it might, with the benefit that you can get on the uk
Speaker:side is probably in some respects better to keep it simple. I
Speaker:would agree. So I suppose on that point, we often have questions from
Speaker:clients there and where you have a partial PRSI
Speaker:record in Ireland, so in other words, you don't have full entitlement, and you
Speaker:may also have a partial one in the UK, maybe, where somebody
Speaker:doesn't have the means to voluntarily contribute. The protocol that was
Speaker:signed into force when Brexit happened essentially means that
Speaker:there is an aggregation of contributions, so that
Speaker:normally, if you wouldn't make it past the post in Ireland, because you don't, for
Speaker:example, have 520 contributions, for example, they will
Speaker:look at the number you've got in the UK and pay you a partial irish
Speaker:pension and a partial UK one. That's a slightly different
Speaker:scenario. And that can happen globally, I suppose. Well, with
Speaker:Ireland and other international countries such as the US, we do have
Speaker:reciprocal agreements, but you hit on a very valid point. And one thing
Speaker:that I think is also interesting, and I don't know if this comes up often,
Speaker:I suppose, particularly because of Martha's line of work previously, it'll be something that
Speaker:you're very aware of is, you know, the value of having an
Speaker:annuity. Essentially a PRSI or a uk state
Speaker:contribution or state pension is like an annuity. It's x amount
Speaker:of money that you have for life. And they are, as I understand it, quite
Speaker:expensive in the market currently to buy on the open market.
Speaker:The value in actually being able to purchase this, it's quite
Speaker:good value for money is basically what I'm trying to say. Is that something that
Speaker:your clients tend to kind of understand
Speaker:or see? Yes, it is. And sometimes I
Speaker:have a difficulty in terms of if somebody gets the class two
Speaker:designation, they're very quick and rightly so, to pay the
Speaker:3000 pounds and buy that back, because what you're buying is you're buying
Speaker:18 years, which effectively is
Speaker:18 years of a pension. I don't have the numbers in front of me, but
Speaker:I'm pretty close. Even if you had three plus
Speaker:18 as 21, that'll get you about current value, about
Speaker:7.58 thousand pounds a year. So effectively, it's a six month payback, not
Speaker:accounting for any tax. Now, where I have an issue
Speaker:sometimes is for people who, for whatever reason,
Speaker:they are denying class two and they are faced with class
Speaker:three. It seems awfully expensive when compared to
Speaker:class two, but it's still probably some of the best
Speaker:value you can get to buy an annuity. But it's very difficult for them to
Speaker:see that when they're coming away from, instead of paying 165 pounds
Speaker:a year to buy a year back, they're paying 825. But it's probably
Speaker:about a two and a half year payback. But equally, I think if they also
Speaker:walked into their local financial planner and
Speaker:tried to buy an annuity of that value, they would get a very,
Speaker:very big shock as to what it would actually cost them, even
Speaker:if they were doing it via a pension. But I can understand, I can understand
Speaker:how people who think they might be entitled to class two
Speaker:if in roughly the eight to 10% of people that I deal
Speaker:with who don't get class two, they say, oh my God, it's very expensive, but
Speaker:it's not. And it takes me a while to actually get them to
Speaker:understand that. It's still remarkable investment.
Speaker:What does working with your team
Speaker:look like? Talk us through, because there's going to be a cohort of people here
Speaker:who may have questions, but there also will be people listening, thinking, this is
Speaker:interesting. I have family members, for example,
Speaker:who I think need your services. What does it look like working with. You
Speaker:effectively, just in terms of the processes. It's pretty much all done
Speaker:online. Happily. We set up a system at the outset
Speaker:that gets us into a situation where we're not dealing
Speaker:with amounts of paper that we would otherwise deal with. So
Speaker:pretty much everything we do is operated on
Speaker:our platform. We ask people to submit the information into
Speaker:our platform and that allows us to pre populate all the forms that are
Speaker:required. It allows me to interrogate every case.
Speaker:Oh, Martha. And to then
Speaker:check what I know to be the critical aspects
Speaker:and any difficulties that might be in the
Speaker:application, to check to see if they've been filled out
Speaker:correctly or if we can adjust something to
Speaker:make it more palatable for the HMRC. And
Speaker:then everything is done pretty much by docusign
Speaker:requiring e signatures. Then I require a
Speaker:again online, some appendices from everybody
Speaker:to get their work record from
Speaker:2006 or whenever they left the UK to date. Sometimes
Speaker:I'll ask them if they can get, in the irish context, a PRSI
Speaker:year by year statement, which is easy to get online,
Speaker:to go with that as a convincer. Effectively,
Speaker:for the international caseworkers, our objective all the
Speaker:time is to make it easy for the international caseworkers in Newcastle upon
Speaker:Tynee to tick the box and say class two. Yes.
Speaker:Yeah, we know how to optimize the applications for people. That's
Speaker:the key to it. Yeah. Experience counts for a lot with these things,
Speaker:doesn't it? When you've seen things come across your
Speaker:desk. Do people go to the website if they want to initiate
Speaker:an application? Yes, it's all done through the website. And the
Speaker:website is the fee. Our fee is
Speaker:550 euro, which includes VAT. And that's unashamedly taken
Speaker:at the outset. And that allows us to just go
Speaker:ahead and process everything in a very fast
Speaker:manner. Stephanie, one of the things that, particularly in
Speaker:Ireland, has changed in the past three months, there
Speaker:was a few radio programs that scared
Speaker:the life out of everybody in Ireland about this thing coming to a shuddering
Speaker:halt. This entire opportunity finishes on the 5 April
Speaker:2025. But some broadcasters
Speaker:have looked at this and they said, well, HMRC are taking about
Speaker:eight to ten months to come back to people, which is true. And theres seven
Speaker:months left. So its almost too late. And thats leading people at
Speaker:the present moment in time to throw their hands up and say, look, im not
Speaker:going to bother with this because im too late. That is not true. Okay, theres
Speaker:still time. The applications are open until the fifth, but its going to concertina
Speaker:together because as you get close to the deadline, they'll accept the
Speaker:applications and when they get to assess them, they'll give eight
Speaker:weeks from the date of the statement to make the payment. Okay. So it's still
Speaker:open, even though it is closing quite soon. But the
Speaker:deadline is the deadline for applications. Okay? So
Speaker:therefore, if you're listening to this in advance of
Speaker:April 2025, you still have time to act,
Speaker:and you should do so because it does sound like once the window
Speaker:closes, it is shutting. I know there has been
Speaker:extensions, but it doesn't appear like there's going to be any
Speaker:further. And this is obviously at quite a large cost to the
Speaker:exchequer in the UK, so it's not going to be. I've been
Speaker:asked to estimate that. It would be nice to estimate what it costs,
Speaker:but I also think we're all living longer.
Speaker:We are in a cost of living crisis, really. This
Speaker:does require the ability to have some cash
Speaker:immediately, which not everybody has. But if they do, it
Speaker:is definitely worth considering doing this because it is a, to some
Speaker:extent, it's an opportunity that's not going to be around forever and it's definitely worth
Speaker:considering. Mel, thank you so much for stepping us through. I feel like we could
Speaker:probably spend a lot longer talking about this issue
Speaker:generally, but I think even what you've explained has been massively helpful
Speaker:and should really incentivize people to visit the
Speaker:website ukstatepensionabroad.com where they
Speaker:can initiate an application and I assume
Speaker:can converse with your team directly if they
Speaker:have questions about the process from there on in. Yes. Fantastic.
Speaker:Well, one thing I'd just like to say, steph, just that although applications are open
Speaker:until the 5 April technically, because the fact that
Speaker:everything is going to concentrate together at the very end, we
Speaker:will probably close applications sometime in early
Speaker:November because we're a two person team. If we have hundreds
Speaker:of applications going in and coming out and have a sensitive
Speaker:timeline on them within eight week to make a payment, we need
Speaker:to make sure we manage that process correctly for people at the very end. Okay.
Speaker:And it's going to get very tight. And what we do actually is,
Speaker:and you asked about the process, is when people get their statement,
Speaker:you have to be very careful in dealing with HMRC. As you know, they have
Speaker:about 45 million taxpayers and if you're paying
Speaker:them the money, it has to be done in a certain way.
Speaker:And there are very, very strict parameters about that and also
Speaker:very strict protocols about looking for
Speaker:assurance from them by way of receipts,
Speaker:specifics to make sure that your account has
Speaker:been updated. And I.
Speaker:It just means that we're probably going to have to shut up shop for new
Speaker:applications in about eight weeks time. Okay. Because
Speaker:otherwise it just won't work for us at the end. There'll be too many people
Speaker:together at the same time. Well, it's been able to, you know, if you've made
Speaker:a commitment and charge people a fee, you're basically saying we want to be able
Speaker:to honor our existing clients and the. Yes, okay, that's really interesting.
Speaker:Well, we'll prioritize release of this podcast
Speaker:so that our listeners have as much time as possible. But look, thank you so
Speaker:much for coming on. I know you're not currently in Ireland at the moment,
Speaker:and it was a stretch to kind of find a time that worked to record
Speaker:this, but it's been absolutely fantastic to talk to you more about it and
Speaker:to learn a bit more. So thank you for joining us, and
Speaker:anybody who wants to go to the website
Speaker:ukstatepensionabroad.com will find more information in the show notes.
Speaker:Thanks for joining us now. Thanks very much. Steph. Thank you.
Speaker:Thanks for listening to tax bites for expats. Please do leave a
Speaker:rating or review wherever you listen to your podcast. And as always,
Speaker:remember to take professional tax advice specific to your
Speaker:personal circumstances before acting or refraining from action
Speaker:in connection with the matters dealt with in this series. The material
Speaker:in this podcast is intended to give general guidance only.