On today's episode, we talk with Carmeanna Eberly, Director of Operations at Refine Labs, about how to think about operations strategically to minimize reactivity and maximize proactive preparedness.  From technology glow-ups to the actual benefits of engagement surveys, we discuss different approaches to supporting businesses in building out their operations from the ground up.

Carmeanna has a wealth of knowledge, but it was this simple piece of advice that stuck out to me—  "Understand what is the ideal state we want to get to and work back from there." In operations, at times, it's hard to know where to begin, but if you can articulate where we want to go, you'll have a north star to guide your efforts, resources, and time.

You can find Carmeanna on LinkedIn  and checkout Refine Lab's Talent Destination Podcast.

Learn more about my work at arianacofone.com or drop me a line at hello@arianacofone.com!

Mixed & Edited by John Balderston

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