Liam Delap is a thought leader in the digital automation space, and is the Director of Enterprise Sales at Pypestream. We talk about Conversational Artificial Intelligence (AI), its history, business application today and where we think it's going.

Many of us are using conversational AI in our homes, but not many businesses are using it with their clients today. The use cases for B2C are clear, but still have room for improvement in B2B.

We talk about Conversational AI benefits for industry, uses cases with a focus on B2B, and what's on the horizon in this space, including how the AI will integrate empathy into the conversation and use cases for where it can be proactive without being creepy.

Liam and I explore a world in the future where Conversational AI is part of our every day, in the background, and we, as consumers, are giving companies the right to use our data because they're the companies that are enriching our lives by using it wisely.

Great episode where we geek out on tech that exists today, and that will grow exponentially in the next 1 - 2 years.