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[82]: Who are the New Breed of Customer-Focused Vendors?
Episode 8221st February 2021 • TubbTalk - The Podcast for IT Consultants • Richard Tubb
00:00:00 00:47:50

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In this special episode, Richard talks to three people he believes best represent a new breed of customer-focused vendors: Andrew Wallace, Managing Director and Chief Product Officer of SmileBack; Jason Kemsley, Technical Director of UpTime Solutions; Tim Swainson, Sales Manager at Kemp Technology. 

They talk about how SmileBack don’t rely solely on automation to make decisions about clients, how UpTime stand out from the competition by making the customer the focus, and how Kemp radically overhauled licencing to suit their MSP clients’ needs. 

They also touch on the importance of empowering staff and improving customer relationships, why you should be flexible with the contracts you ask people to sign up to, and how working from home actually makes learning easier for engineers.

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