In this week’s episode of the Titans of Food Service podcast, Nick Portillo speaks with Russ Hawkins, a celebrated influencer in food service technology. With Russ’ extensive experience in tech, he discusses the transformative potential of data analytics for businesses and shares how Agilence, Hawkins' company, allows food service entities to tap into existing data to make critical business decisions, optimize revenue, and protect margins. With AI on the horizon, harnessing the power of data analytics within the food service industry is more important than ever.

Quotes

• “When you ask the average person in any enterprise, a store manager, for example, in a restaurant, they don't have access to data. And if they do have access to data, it usually requires a level of competence, experience, and education that most people don't have. And so I saw an opportunity to try to bridge this, to try to democratize the access to the data that would allow customers to make better decisions." -Russ Hawkins [11:26]

TIMESTAMPS

02:06 | Fiery Five Food Service Questions

08:57 | Russ Hawkins and Agilence

11:16 | Democratizing access to data for better decision-making

15:13 | Data for single and multi-location restaurant owners

17:33 | The POS system: the most important data source

26:51 | Agilence's direction: case management, store audit, and task management capabilities

29:41 | The virtuous circle of taking care of employees, customers, and the business

30:12 | Connect with Russ or Agilence

RESOURCES

Portillo Sales

CONTACT 

Nick: nick.portillo@portillosales.com