Peter Ord is the Founder and CEO of GuideCX®, a leading provider of client onboarding and implementation tools for SaaS companies. With a focus on delivering value faster to clients, they offer advanced solutions that help project managers and client success teams invite, guide, and engage their customers.
Peter's vision is to empower businesses to create a truly customer-centric onboarding experience that leaves a lasting impression, becoming the top choice for companies looking to enhance their onboarding process and drive customer success.
In this episode we cover:
00:00 - Intro
01:19 - The Founding & Overview Of GUIDEcx
07:18 - GUIDEcx Funding & Size Today
07:55 - First Steps On Customer Experience & Why It Is Important
15:37 - Setting Up The Most Important Metrics & KPIs
18:41 - Customer Experience Trends And Technologies To Keep An Eye In 2023
23:00 - The 5 Steps To The Early Success of GUIDEcx
27:44 - Advice To Scale SaaS Startups
31:42 - Peter's Favorite Activity To Get Into a Flow State
32:31 - Peter's Piece of Advice for His 25 Years Old Self
33:21 - Peter's Biggest Challenges at GuideCX
35:19 - Instrumental Resources For Peter's Success