Artwork for podcast Ziade and Ford Advisors
2023-03-14. Buy Nothing
Episode 2514th March 2023 • Ziade and Ford Advisors • Paul Ford and Rich Ziade
00:00:00 00:18:27

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The internet is a huge customer support platform. When people online subscribe to an idea they tend to over-identify with it, and build a strong emotional connection to them. This turns into an unhealthy community when the users approach the platform as theirs and forget about the administrators.