High-Risk Auto, Underinsured Homes & Legacy: Insurance Wisdom with Jacob Carroll | Whiskey Wisdom Podcast On the Whiskey Wisdom Podcast, co-hosts Tyler and Chris welcome Jacob Carroll, owner and agent of Superior Insurance, while they sip a 115-proof Yellowstone barrel pick and discuss flavor, seasons, and living near the coast. Jacob shares his move from Florida to North Carolina after a seven-day water fast that brought clarity and led to a youth pastor role, then into sales and ultimately insurance, where a mentor encouraged him to start his own agency. He explains helping “harder to insure” drivers (DUIs, points, suspended licenses, credit impacts), rising underwriting scrutiny like unlisted household drivers, and why insurance is required with plates or mortgages. The conversation also covers widespread home underinsurance amid rising values and premiums, replacement cost estimating, ethics, claim realities, and Jacob’s view of success as family legacy, mentorship, and being present for his kids. 00:00 Welcome and Guest Intro 00:52 Yellowstone Barrel Pick Tasting 02:40 Beach Life and Moving North 06:34 Fasting for Direction 09:11 From Car Sales to Insurance 14:28 Helping High Risk Drivers 20:22 Broker vs Underwriter Explained 23:33 Licensing Rules and New Drivers 26:11 Wilmington Traffic and Driving Culture 30:01 Road Rage Reality Check 31:41 Panic Buying Madness 33:08 Hurricane MRE Memories 35:37 Home Insurance Underinsured 43:16 Claims Limits Ethics 48:00 Advisor Mindset Shift 51:14 Defining Success Legacy 56:41 Mentors Modern Family 58:59 Whiskey Wrap Contact 01:01:27 Advice To Younger Self

Welcome back to the Whiskey Wisdom Podcast everybody.

2

I am your co-host, Tyler, and today I am

with my constant co-host Chris Kellum.

3

And our special guest today is

Jacob Carroll and he is the owner

4

and agent of Superior Insurance.

5

And we're bringing him on today because

he was gracious enough to save us.

6

'Cause we did not have someone for

12 o'clock because I am a slacker.

7

And something I wanted to bring up to

you too, I thought this was interesting

8

is I've seen you pop up on a lot of

different things on my social medias.

9

Yeah.

10

And I'm just like, you know what?

11

I need to reach out to him.

12

I need to talk to him.

13

And I was like, it's always been

on my radar for like, the past

14

few weeks to reach out to you.

15

Awesome.

16

And I put that out there.

17

You were like the first person

to reach back out and I was like.

18

This is it.

19

This is the time.

20

Jacob: The stars of the wine.

21

Tyler: Exactly.

22

So thank you so much for coming on.

23

I greatly appreciate it.

24

Jacob: No, thank you guys.

25

Excited to be here.

26

Tyler: Looking forward

to a fun conversation.

27

Yes.

28

Before we dive into it, Chris,

what are we sipping on today?

29

Chris: So today we're sipping

on a barrel pick of Yellowstone.

30

This bad boy is 115 proof.

31

Tyler: There we go.

32

Chris: and I think technically I

can't, I'm horrible at trying to

33

read these bottles 'cause that

would look slightly different.

34

But I want to say that it went in in 2017.

35

'cause that would make sense.

36

'cause that would put it

at like an eight year.

37

Tyler: Yeah.

38

Chris: If it came out in 2025.

39

Yeah.

40

But it was put in in November so it was

a little bit colder of a time instead

41

of like starting it in those hot months.

42

Problem with barrel picks, you

can't really look up those flavor

43

notes and stuff like we usually

do, but I'm excited to taste it

44

'cause it smells a little spicy.

45

And the look on your face as it might be.

46

It's,

47

Jacob: it's nice.

48

Chris: this we mentioned a friend of the

podcast, Matt Ray, who loves some spicy

49

stuff and I think he would like this.

50

Jacob: He, he would,

51

Chris: but yeah.

52

Cheers fellas.

53

Jacob: Cheers.

54

Chris: You go.

55

It smells nice though.

56

Tyler: Mm-hmm.

57

It's hot.

58

It's good though.

59

Jacob: It's very good.

60

Tyler: Is that a great, Hmm.

61

Favorite profile, Chuck?

62

Jacob: Yeah.

63

It, it packs a punch, but

it's not over the top.

64

Chris: No.

65

Jacob: Very manageable.

66

Chris: So, you know, my seasonal

depression's over so we talk but I like to

67

get back into my seasonal drinking style.

68

This to me is definitely, I

would say it's a February drink.

69

Jacob: Yeah.

70

Chris: Like the end of spring where

it's a little bit, or the end of winter

71

where it's starting to warm up a little

bit, but it's still kind of cold.

72

Mm-hmm.

73

I think this would be a

good time to drink this.

74

'cause it's, it'll warm

you up, but not like,

75

Jacob: yeah.

76

When we were covered in snow.

77

Right.

78

I'd, I'd warm up the

room, that's for sure.

79

Chris: Oh gosh, for sure.

80

Done debating on the seasons.

81

I'm assuming you don't like cold weather.

82

Jacob: No, no.

83

Not at all.

84

Chris: Is that why you live here?

85

Jacob: Yeah.

86

B born in Florida, so

87

Chris: Okay.

88

Jacob: On the east coast.

89

Used, grew up at the beach or

near the beach and so, Wilmington

90

was an option and moved here.

91

Definitely for the beach.

92

Be close.

93

There is something beautiful about

the coastal air being near the sea.

94

Actually my wife and I are not huge

fans of the beach, but our children

95

devour it and love it, so we are,

we have learned to love the sand.

96

It's been good.

97

Tyler: That is the worst part of it.

98

It is.

99

It's the sand that just follows you in.

100

Chris: Yeah, for sure.

101

Three days later.

102

Yes.

103

Tyler: Right.

104

Chris: It's almost like going

to strip club all the glitter.

105

I wouldn't know anything about it.

106

I just heard stories of it.

107

Which is always hilarious

to hear those things.

108

So you, you're from Florida?

109

Jacob: Yep.

110

Chris: I'm assuming you didn't

move up here for the military.

111

Jacob: No,

112

Chris: I didn't.

113

You had to pick it out.

114

I didn't, not How'd you, how'd

you get from the Great Sunshine

115

State to the halfway state?

116

Jacob: That's a, that's

a great, that's a great

117

Tyler: question.

118

Hey, Chris, can you to Jacob's Micro Yeah.

119

If you can.

120

A little bit.

121

Yep.

122

Perfect.

123

Jacob: If I twist to me, it should lock,

124

Tyler: other way I think, or no?

125

Is that Yeah, that's better.

126

Okay.

127

Yeah.

128

Jacob: Cool.

129

That better

130

Tyler: always do.

131

Jacob: Sweet.

132

Tyler: Let's take it.

133

Chris: Sweet.

134

We bought the cheapest stand, so they're

like, over time, they want to get

135

Jacob: Sure, sure.

136

Chris: Looser.

137

Tyler: I meant to buy new

ones this weekend, but

138

Jacob: Good.

139

Chris: Here

140

Tyler: we are.

141

Yep.

142

Good to go.

143

Cool.

144

Perfect.

145

Thank you.

146

Jacob: Yeah.

147

So, grew up in a coastal town in Florida.

148

My dad worked in the same

business that his dad did.

149

Tyler: Oh, wow.

150

Jacob: I didn't want to be I,

I wanted to blaze my own path.

151

Okay.

152

And so decided to move

up to North Carolina.

153

I worked at a summer camp for a few years.

154

I met a fabulous couple who pastors

a church in Wallace about 40 minutes

155

up the road from here in Wilmington.

156

They reached out to me when I was still at

junior college and said, Hey, we want you

157

to come up here and be our youth pastor.

158

And I was like, I don't know about that.

159

I'm, I'm still trying to figure it out.

160

And so, I fasted for

seven days, just water.

161

Oh, wow.

162

And I was like, if I'm gonna leave

home and do something different,

163

I need to, I need to know.

164

And a lot of my friends

thought I was nuts.

165

They still do.

166

But I did.

167

I, I fasted for seven days,

just water about day five.

168

I sensed it was something was

coming, it was time to go.

169

So I packed up my station wagon and my

mother and I drove to up to Wallace.

170

And that would've been in.

171

2012 probably.

172

Oh wow.

173

Okay.

174

February of 2012 actually.

175

And she got a one way ticket back.

176

I believe it was Allegiant at the time.

177

Oh yeah.

178

Flying from Wilmington

to back towards Orlando.

179

And so I've been up here, I

worked up there for about three

180

years and ended up moving down to

Wilmington and finding a new job.

181

And through that job landed in insurance.

182

And about five years after working

for myself in sales, I started to

183

laugh because that's what my dad does.

184

Tyler: Oh yeah.

185

Jacob: So I tried to do my thing

and I was brought back into that.

186

And so, but yeah, so it's

been really beautiful.

187

This is a fabulous town.

188

I think it's, you know, it's

growing just uncontrollably, so yes.

189

I don't know if I love that part

of it keep, keeps me busy at

190

work, but as the traffic gets to

intensify and more people come, we

191

can't build any more east Exactly.

192

Water.

193

And so, Pender County and

Brunswick County are exploding.

194

Yeah.

195

We're kind of landlocked

here in New Hanover and so

196

Chris: yeah.

197

Jacob: But really just love it.

198

When my wife was a student at UNCW,

we met through mutual friends and

199

she decided to keep me around.

200

And so we've been, we've been

married 10 years in July.

201

Have three kids, six, four, and

two, and just really love this.

202

This is, this is our home and so

she has direct family a couple

203

hours away and so that's, you

know, a great reason to stay put.

204

And just Wilmington has been

just a wonderful place to be.

205

Really enjoy it here.

206

I like

207

Tyler: it.

208

That's awesome.

209

So, starting back a little bit earlier

in your story and then we'll move.

210

Jacob: Sure.

211

Tyler: Most recent, you said you

fasted for seven, seven days.

212

Jacob: Yeah.

213

Tyler: I heard that it

gives a lot of clarity.

214

Does fast for like a full seven days.

215

Sure.

216

I don't think I've ever

gotten to seven before.

217

I think I got to like four.

218

It was like the max.

219

Is that something that you really

noticed too while you were fasting?

220

It does bring a whole, yeah.

221

New sense of clarity.

222

Jacob: It was unbelievable.

223

I mean, I, I would say.

224

Some people, depending on where you're

at in your faith I would say I heard an

225

audible voice of the Lord in that moment.

226

Tyler: Yeah.

227

Jacob: 36.

228

And I've been following

the Lord since I was 13.

229

It's only happened once.

230

Tyler: Yeah.

231

Jacob: It was in that moment.

232

The first 48 hours.

233

Pretty rough.

234

Chris: Mm-hmm.

235

Jacob: There was some breakthrough

on day three and I, I, by the time I

236

got to day seven, it was just water

and it was, everything was fine.

237

But by the fifth day, I heard go.

238

Chris: Yeah.

239

Jacob: So I got in the car, packed

it up, cranked it up, and drove.

240

And so it was I kind of kicked

myself 'cause I don't fast enough.

241

It's, I I think it's a regular rhythm.

242

Chris: Yeah.

243

Jacob: I, I know the, the word says

not if you fast, it says when you fast.

244

And so, you know, it's, it's

been interesting because there

245

are types of fast you can do.

246

You know, I'm gonna fast social

media, I'm gonna give this up,

247

I'm gonna give this up dry.

248

January's pretty popular.

249

Chris: Mm-hmm.

250

Jacob: You know, but I, I would argue that

new Testament biblical fasting is food.

251

Yeah.

252

And so that brings out on seven days.

253

That brings out a lot of weakness in

anyone who would be willing to do that.

254

I actually have a friend

who just did 40 days

255

Tyler: Oh wow.

256

Jacob: Animal.

257

And just getting to hear his story.

258

I was like, maybe one day, maybe not.

259

So

260

Tyler: Yeah.

261

Jacob: But yeah, just absolute

extreme clarity in that week.

262

And I mean, even my friends,

I'd go to lunch with 'em.

263

Aren't you gonna get something?

264

I just water.

265

Yeah.

266

Because I was just committed.

267

I was like, if I'm gonna uproot and make

this kind of decision, move four states

268

away, potentially, hopefully find a wife.

269

Tyler: Right.

270

Jacob: Get into some business

and have some children.

271

I need to know, because I had

a couple options on the table.

272

There was a, a potential job in Texas.

273

I was like a camp job.

274

I was looking at, I love

being a camp counselor.

275

I wanted to be a camp director.

276

Tyler: Okay.

277

Jacob: And so I was kind of

making moves towards that.

278

And then the youth pastor

job came up and great time.

279

I'm glad to say.

280

Yeah, in 2026, I don't do that anymore.

281

Tyler: Yeah,

282

Jacob: it was a really sweet

season and a really sweet rhythm.

283

But teenagers are teenagers,

284

Tyler: right.

285

Jacob: And I learned a ton of what to do,

and I learned a ton of what not to do.

286

And so, really enjoyed that.

287

But yeah, glad, glad to get here.

288

And this has been home for I mean,

we're going on like 15 years.

289

I can't believe it.

290

Tyler: Yeah,

291

Jacob: she, so it's it's

a beautiful place to be.

292

Tyler: Thank you.

293

Awesome.

294

What got you into insurance and was

that something that your dad did?

295

So it was kind of in the past, or

was it, or is it just sales that

296

Jacob: year?

297

Yeah, sales, sales in general.

298

So my, my granddad, I would say let's see.

299

They, my dad was born in Ohio and my,

my granddad was in the, I guess you

300

would say in the retail side of the car

business and did very well for himself.

301

Tyler: Okay.

302

Jacob: they got tired of the snow

and they heard about Florida say

303

in the, this would be, let's.

304

So in the late sixties, early seventies.

305

Oh

306

Tyler: wow.

307

Okay.

308

Jacob: Took a trip for a couple

weeks, kind of scouted it out

309

and landed in the satellite beach

area, kinda near Cape Canaveral.

310

And that's, that's where they grew up.

311

And then ended up moving

down to Vera Beach.

312

And so, after a few years of that,

my dad, I think a funny story.

313

My granddad went outta town for either

a family function or something back to

314

Ohio, and he had six cars at home and when

he came back, my dad sold all of them.

315

And he was 16 years old.

316

He had sold all of them.

317

Wow.

318

And so they've been selling mostly

wholesale for the most part.

319

Chris: Yeah.

320

Mm-hmm.

321

Jacob: Auctions going all over

the place and they've been doing

322

that for, I mean, my whole life.

323

And so really fun.

324

Get to go to auctions, get to

meet, you know, I will say car

325

guys earn their reputation.

326

Chris: Yeah.

327

Jacob: I would like to, to if,

if my dad ever does watch this,

328

he is not one of those guys.

329

But when you work in certain.

330

You can then see why certain things

get reputations the way they are.

331

Chris: Yeah, yeah.

332

Jacob: And so I didn't wanna, I

was like, ah, sales I don't know.

333

And so, I was working, I was in

sales here for the Stevenson group.

334

I met a guy, his name's Matthew, and he

said, I want you to come work for me.

335

And I said, that's too much of

a pay cut as far as an agent.

336

I can't, I can't make the jump.

337

And about a, a year and a half later,

I called him after working in the

338

retail side of the car business.

339

I was like, these hours are killing me.

340

Mm-hmm.

341

I'm making great money.

342

Mm-hmm.

343

I got nowhere when I got outta work.

344

Everything's closed.

345

Right.

346

You know, six days a week.

347

And so he said, yeah, come on.

348

And as we were, I was working for him

for about a year and he called me in

349

his office and he had tears in his eyes

and I was like, I've made an e and o.

350

Yeah.

351

Like, I'm toast, I'm fired.

352

And he was like, I had a dream.

353

And I was like, alright, what's up?

354

He goes Lord told me to

put you into business.

355

So whatever you need to do, let's do it.

356

And so we pulled some money together.

357

I opened or took over

an office in Hampstead.

358

Chris: Mm-hmm.

359

Okay.

360

Jacob: looking back, maybe

should have stayed in Hampstead.

361

Chris: Yeah.

362

Jacob: This was almost, so

363

I was in Hampstead for about six months

before I moved to the Ogden area.

364

Chris: Yeah.

365

Jacob: And Hampstead

has exploded since then.

366

Yeah.

367

But glad to be in the

Wilmington, in the Ogden area.

368

We do a lot with Car lots and so Market

Street, if you're, if anyone in the

369

world is familiar with Wilmington

370

Chris: Yep.

371

Jacob: It's Car Lot

Central on Market Street.

372

So it's been very good

for business to be there.

373

And so, yeah, because he called

me in his office and he believed

374

in me, saw something in me Yeah.

375

Maybe that I didn't even see in myself.

376

And so in 2013 we created

the business entity.

377

I signed my life away to a contract.

378

Yeah.

379

And I have been trying to provide great

insurance coverage home and auto mostly.

380

Since that date and really just

love being able to help people.

381

Chris: Yeah.

382

Jacob: And so it, it does, I

would say, kind of coincides.

383

It can coincide ministry wise

because you just get to, you

384

never know who you're gonna meet.

385

Tyler: Right.

386

Jacob: I've met, I have

customers from landfall.

387

I have customers from sixth

Street, I have everywhere.

388

And something I got instilled

early on, you treat the janitor

389

just like you would treat the CEO.

390

Tyler: Absolutely.

391

Jacob: Everybody deserves respect.

392

And so, it's been, it's been fun.

393

You know, I've got customers

with a bunch of cars.

394

I've got customers with maybe

one, there's motorcycles, there's

395

houses, there's renters insurance.

396

Right.

397

And then when they come by

with the cool car to show me,

398

seen some Maseratis, it's like,

399

Chris: whoa.

400

Tyler: That's

401

Jacob: sweet.

402

Offer a ride.

403

Absolutely.

404

I'm, we're going.

405

Tyler: Yep.

406

Jacob: Never asked to drive

yet, but I have ridden in a few.

407

And so yeah, it's been

it's been really sweet's.

408

The people business.

409

Tyler: Yeah.

410

Yep.

411

Jacob: Everything.

412

I mean, what you guys do,

it's people buy people

413

Tyler: Exactly.

414

Jacob: And so they're, they're

buying that relationship.

415

They're buying that experience,

they're buying that trust.

416

It's 'cause I will say the downside

of the insurance game is there

417

is an agency on every corner.

418

Chris: Right?

419

Yeah.

420

Jacob: But that can be a good side too.

421

Chris: True.

422

Jacob: So, you know, I've had to

meet with customers and say, Hey,

423

this is just not a great fit.

424

Chris: Mm-hmm.

425

Jacob: But the good news is

there are wonderful people.

426

I can even, I've even referred

people to other people.

427

Chris: Yeah.

428

Jacob: Hey, this is a friend of mine.

429

Go visit this guy.

430

They're a much better fit

and everybody's happy.

431

Tyler: Yeah.

432

Jacob: So that was it's been

just really sweet to do that.

433

Tyler: Let's pause real quick,

434

Chris: because Thank you.

435

I, I saw that.

436

I was like,

437

Tyler: I think,

438

Chris: what's going on?

439

Is it too far out?

440

Can I bring it a little closer this way?

441

Yeah.

442

I'll just reorganize this.

443

Hopefully that will stay.

444

Jacob: Sorry about that.

445

No, you're good.

446

And there's me

447

Tyler: there.

448

I had to get off it.

449

Yeah.

450

When I was reading through the

profile that you filled out for us,

451

it said that you specialize in getting

people insurance that probably a

452

little bit harder to get insurance.

453

Sure.

454

Or maybe not the best insurance rates.

455

Can you go a little bit more into to that?

456

Yeah, that's something I'm really

interested in just 'cause I'm

457

like, how, like I'm blessed that

like I don't have points on my

458

like record and stuff like that.

459

Sure.

460

But I've always wondered how do we

insure people like that and like what

461

kind of struggles do they go through?

462

Yeah.

463

Jacob: Yeah.

464

I would, it is funny you asked that

because it was this week, so I've been

465

doing this I would say going on, what

have we had probably 14 years total.

466

And I saw something, I pulled a

motor vehicle report this week.

467

It was the first time I've

ever seen this charge.

468

And I was like, what the heck?

469

I'm on the phone with a customer and

it was a 10 point traffic violation.

470

Tyler: Holy crap.

471

Jacob: It said racing.

472

And I was like, oh, this is,

this is less than enjoyable.

473

And so I said, what happened?

474

He said, 133 miles an hour

in a Dodge Challenger.

475

And

476

Chris: I went, what?

477

Jacob: was the cop driving to catch

478

Chris: you?

479

I know.

480

Jacob: Real.

481

Right?

482

And so, ultimately overall didn't

end up capturing that policy that the

483

driving record with that situation.

484

That was about a thousand

dollars a month for that policy.

485

Oh, wow.

486

So he ended up not doing that.

487

Don't blame him.

488

That seems to like a lot to me.

489

Mm-hmm.

490

And so, you know, DUIs,

accidents you know, I'm not pro

491

drinking and driving at all.

492

As the restrictions have tightened,

it has become very, a lot easier

493

to, to then below that limit.

494

You're over the legal limit.

495

You get a DUI, you know, I

only had two glasses of wine.

496

Well, that's all it takes.

497

That's the rules.

498

Obey the rules.

499

You don't get a DUI.

500

Chris: Yep.

501

Jacob: That's, you know,

that's kinda how that works.

502

But accidents and points suspended

or revoke license that happens.

503

Yeah.

504

If you have a traffic violation

and you go to court, but you don't

505

pay the traffic fine, you would

then you don't pay the court cost.

506

Right.

507

They could drop the ticket, but

if you don't pay the court cost,

508

they're gonna suspend your license.

509

Chris: Yeah.

510

Jacob: And so, you still need insurance.

511

You know, it's, it's one of the

joys about doing what we do as far

512

as home or auto in North Carolina.

513

If you have a license plate on your

vehicle or you have a mortgage on your

514

home, you're required by law to carry

515

Chris: insurance,

516

Jacob: some form of insurance.

517

And so, selling things that people have

to have is good, but because they have

518

to have it, that means the market is.

519

Tyler: Exactly.

520

Jacob: Oversaturated.

521

Yes.

522

So that's always fun.

523

And how do you do that?

524

But yeah, just being a, being a place

where people can land that might get

525

treated every, we have a nice niche

in what we do to offer a service to

526

folks who maybe have been treated, I

don't wanna say unfairly, but every

527

insurance company has a customer

or a client they're looking for.

528

Chris: Yeah.

529

Right.

530

Jacob: And which is fine.

531

So that's how you, that's

how you run good business.

532

But we've found a business in having

open hands and open arms because certain

533

carriers will, even, they, they might not

offer physical damage or full coverage.

534

Mm-hmm.

535

If you have x amount of points

or if you have these situations,

536

and if you're financing a car

and then this happens to you,

537

Chris: right.

538

Jacob: Your finance company doesn't

necessarily care that this happened.

539

They want, they still need covered.

540

Right.

541

You signed a, a legally

binding contract, and so.

542

Being able to help other

agencies has been super helpful.

543

I have relationships through Farm

Bureau, through State Farm Oh yeah.

544

And things like that as far as that goes.

545

And so just being a, you know, hey a

lot of companies will also credit check

546

and so depending on where your score is,

you might have a decent driving record,

547

but if your score's not high enough,

you're gonna get a different rate.

548

And so we do offer some

companies who don't credit

549

check but most do now in 2026.

550

And so, just being able to be there for

people who need it, word of mouth gets

551

around, Hey, Jacob took great care of me.

552

Go over there, get referrals are just

553

Tyler: right.

554

Jacob: You could sell vacuums, jewelry,

insurance, doesn't matter if somebody

555

refers that customer to you and

it's a warm lead, it's lights out.

556

Yeah.

557

Yeah.

558

You know, and so, it has been, it's been

a really beautiful journey to spend time

559

with people as well as sometimes things

happen to people that they didn't expect.

560

They don't get a fair shake.

561

Something happens.

562

I still wanna be able to provide

a service for that, you know?

563

And, and we've been able to do that.

564

We've been able to meet people

where they are, love them in their

565

mess, and sometimes they stay in

it, sometimes they get out of it.

566

That doesn't, you know, that doesn't

necessarily bother us that much.

567

You know, and, and with insurance you

get a, a percentage of the commission.

568

Chris: Mm-hmm.

569

Jacob: So, you know, depending

on what line of insurance you

570

sell, your commission rate varies.

571

For us, we have to sell

a lot of it mm-hmm.

572

To make up for the, the premium,

the percentage premium from

573

the auto and the home line.

574

And that's fine.

575

But yeah, just treating people

that walk in, you know, I don't,

576

I, I know what you're coming for.

577

Chris: Right.

578

Jacob: I know why you're calling

and I hope that your experience

579

with us would be enjoyable.

580

'cause especially with SEO and all

the analytics and things, Google

581

reviews are still important.

582

And so, I mean, you don't do

it for the Google Review, but

583

if it does happen that Exactly.

584

Hey, I was calling.

585

People with my office in the Ogden area.

586

I just looked you up.

587

No problem.

588

Send them what they need.

589

That's awesome.

590

And then I'm a, I'm a neighborhood name

and face that hopefully that would then

591

be able to service the area that we live.

592

And so it's nice.

593

We're licensed in all of

North Carolina right now.

594

And so I have some customers

out in the mountains.

595

Okay.

596

Have some beach homes.

597

We have some vacation homes,

Airbnb homes, the secondary

598

renter's market as well as auto.

599

I have customers in Charlotte

and Raleigh all over.

600

Nice.

601

So that's been very nice to be able

to kind of assist to whoever needs it.

602

Tyler: Yeah.

603

So you need to kind of go into

that a little bit too because the

604

next guest we have on after you

is a criminal defense attorney.

605

Oh, very nice.

606

So that'll be a really

interesting Be crossroads there.

607

Yeah.

608

Jacob: Put those together.

609

Tyler: Exactly.

610

So are you the actual like broker

or the underwriter, or both?

611

Jacob: Yeah, so, so I am I

own the book of business.

612

Tyler: Okay.

613

Jacob: And I'm a part of, I'm not

a franchise, but I'm under the,

614

the banner of superior insurance.

615

Tyler: Okay.

616

Jacob: And so, with that I have I

would say we have seven different

617

home c carriers we write with, we have

seven different auto carriers we write

618

with, and then we have some we do some

commercial as well from my office.

619

And every agency's kind of set up similar

to, you know, similar with contracts, but

620

certain people run after certain things.

621

Chris: Right, right.

622

Jacob: And so, we are the broker

signed up to sell with these companies.

623

We do underwrite a portion of that

get submitted the company that

624

underwrites the rest to make sure

that we are submitting the true

625

things that the customer has told us.

626

And so that's been on the rise recently.

627

The, the mis material misrepresentation.

628

Technically every auto insurance

company, I would say all of them.

629

I, I hope I can speak for all of them.

630

They want people 14 and above listed

on the policy, even if they're not

631

gonna drive because Interesting.

632

There, there have been a ton of

claims of unlisted or unnamed drivers.

633

Chris: Mm-hmm.

634

And

635

Jacob: what would happen was if we

were living together and, you know, you

636

are my son and you got a DUI, if I add

you on my policy, it's gonna triple.

637

So why would I do that?

638

Well, why you should do that

is, Hey, we're out of bread.

639

Here's my keys.

640

You go to the store, get an

accident, they're not charging the

641

proper premium for you to do that.

642

Tyler: Oh, I see.

643

Jacob: And so trying to fight against

rate evasion, trying to make sure that

644

we're playing by the rules that we should.

645

Tyler: Yeah.

646

Jacob: And so the unlisted drivers is, is

a pretty big deal in the last few years.

647

And so there every company we've dealt

with and oh, there's have really been

648

tightening that down to say, Hey.

649

Who's in the home, how

many drivers we got.

650

Chris: Right.

651

Jacob: Well even roommates.

652

It's weird 'cause a lot of people in this

market and this economy, it's hard to just

653

go out and buy a house or live by yourself

right now when rent is economical.

654

And so they would, companies

would even want to have your

655

roommates listed on your policy.

656

You can list as other insurance since

you probably both have auto insurance,

657

but there are some hoops to kind of

jump through now in 26 that we didn't

658

have to do back when I started.

659

Tyler: Interesting.

660

Jacob: Yeah.

661

Chris: So it makes sense.

662

'cause like 14 and a half, I

guess you can start Driver's ed.

663

Which still makes me laugh because I got,

I took driver's ed as early as I could

664

to right at 14 and a half and I get in

the car and the teacher's like, okay, so

665

you know, go ahead, put it in reverse.

666

We're going here.

667

And I'm like, yeah, I've never been

in this part, in this seat before.

668

Yeah.

669

Yeah.

670

So you're gonna have

to walk me through it.

671

And then I looked over to the car

beside me and the, the girl was

672

just like, whoop, just whip it out.

673

And I'm like, oh.

674

So we don't all play by the same rules,

675

Jacob: that's for sure.

676

Chris: Yeah.

677

My mom would've been like, no.

678

Even when I had finished driver's ed, she

would, she wouldn't let me drive the car

679

through the church parking lot to pick

her up so she didn't have to walk as far.

680

Jacob: Yeah.

681

Chris: She's like, no.

682

So it's interesting.

683

It makes sense that they, why they

have to get as low as like 14.

684

Jacob: Yeah.

685

Yeah.

686

And in North Carolina, they

cannot charge you for inexperience

687

until you're licensed.

688

And so, if you're a permanent

driver, sometimes parents can be

689

kind of, you know, I don't know.

690

But if you add your permitted

driver, your rates won't go up.

691

It's when they get licensed.

692

So in North Carolina you have to have a DL

1, 2, 3 to take it to the DMV to pass it.

693

Or you take the, the, the

written and the driven test.

694

Mm-hmm.

695

You have a form called a DL 1

2 3 DL for driver's license.

696

Mm-hmm.

697

And you hand that to them showing

that you do have insurance.

698

They then give you your driver's

license if you pass the test.

699

And then that's when things can become,

and I think it's been inter, some

700

of the most interesting things are

that I've tried to talk to parents

701

with this generation, my kid's not

ready and my kid doesn't want to.

702

I've told them these stories that

we've had customers come from, say

703

bigger cities like Chicago or New York.

704

Yeah.

705

Never been licensed before.

706

'cause they haven't had to.

707

Chris: Oh yeah.

708

Jacob: But if they're 50 years old

and never been licensed, they pay the

709

same rate that a 16-year-old driver

that's never been licensed does

710

Chris: wild.

711

Jacob: Because in North Carolina,

because they've never been

712

licensed, they have no experience.

713

Chris: Okay.

714

Jacob: That does

715

Chris: make sense.

716

Jacob: Interesting.

717

Well, you've taken the bus, you've

taken the train, the subway,

718

however you've gotten around.

719

Tyler: Yeah.

720

Jacob: Well now that you live somewhere

in the Wilmington area or, you know, we

721

don't really offer that like the bigger

cities do, and so you have to get a

722

license and they're like, well I'm 50.

723

Sorry.

724

I understand.

725

And

726

Tyler: you still haven't

727

Jacob: driven

728

Tyler: cars.

729

Jacob: That's right.

730

That's right.

731

And so that can be a interesting

pill to swallow for certain folks.

732

Yeah.

733

Tyler: Wow.

734

That's interesting.

735

Chris: That is, well,

that does make sense.

736

Yeah.

737

Like our, we had a coworker who was

from New York and lived there for like

738

almost 20 years and then moved down here

and there's no public transportation.

739

And watching,

740

Tyler: well, you can, it'll just

take five hours to get across town.

741

Yeah.

742

Chris: I mean, when you, when you live

in like Offwhite Road and then you're

743

coming to Mayfair, it's a 10 minute

drive, but if you need to catch a bus,

744

you gotta leave an hour early Sure.

745

To get hit the right buses.

746

But just watching her drive was hilarious.

747

The first couple, like months because

she's like, I haven't driven in

748

like, an extended amount of time.

749

Yeah.

750

And I just, I was like, oh.

751

So, but you saying that they have diff

like your insurance is rated on the fact

752

that you haven't really had a license.

753

Correct.

754

And I was like,

755

Tyler: eh.

756

It is a good point though.

757

'cause like even if I don't drive for a

week, like if I go on vacation somewhere

758

and I don't drive for a week, it is kind

of weird getting back behind a wheel's.

759

Like I can't imagine being this

age and have never driven before.

760

Jacob: Yeah.

761

Tyler: Ain't getting behind

like the wheel of a vehicle.

762

Jacob: Oh yeah.

763

That was especially here,

764

Tyler: right?

765

You got that right.

766

Jacob: It's unbelievable.

767

The, the, I mean, college road.

768

I mean my, we, I joke with my friends.

769

I have a ton of friends who live in

Pine Valley and 2 8 4 0 9 2 8 4 1 2.

770

And I'm like, I'll I'll see you one day.

771

I just don't know when.

772

Right.

773

Yeah.

774

But that, that college road in

Olender light is unbelievable.

775

So

776

Tyler: Yeah.

777

Jacob: Now we live in Ogden, so

we kind of stay on this side.

778

Chris: Yeah,

779

Tyler: yeah.

780

Jacob: But you know, it's

like, hey, you wanna come?

781

Like, can we meet at the mall?

782

Can we meet somewhere?

783

This side der because.

784

In the morning and in the

afternoon or in the evening.

785

Tyler: Mm-hmm.

786

Jacob: The rush hour times that

you've gotta sit through that

787

three or four times a month.

788

Tyler: Exactly.

789

Jacob: It's only gonna get worse.

790

Tyler: I used to live in Monkey

Junction and that was the main

791

reason why I moved to Leland.

792

Jacob: Yeah.

793

Tyler: I was like, if I'm especially gonna

take me 30 minutes to get to Mayfair.

794

Jacob: Yeah.

795

Tyler: I'd rather take MLK and or

the bypass to get to get here as

796

opposed to just hitting every single

red light behind every single bus.

797

Jacob: It's tough.

798

Chris: We were talking, we had Kelly

Roberts on, he was talking about

799

like, they had a, some cities have

that tech that can actually like,

800

yes, I hate ai, but they can still

read this traffic situation and like

801

change the timeframe for the light.

802

Wow.

803

So it'll, you're not every morning at

5:00 AM sitting at a light waiting,

804

you know, three minutes because

it's always a three minute light.

805

It's like, oh, there's no one here.

806

Let's flip it up.

807

Okay.

808

We'll do an adjustment here and here.

809

I was like, that would be amazing.

810

In.

811

Especially on those big lights

where it's like, okay, cool.

812

You do it here and then the like

three, four lights away from it.

813

So you're not all congestion, but you're

not sitting, waiting, sitting, waiting.

814

Right.

815

And it doesn't help that Wilmington is

a tourist trap and a college town and

816

a destination for everyone who retires

and doesn't wanna get to Florida.

817

Mm-hmm.

818

So everyone I know is like,

God, the traffic here sucks.

819

I'm like, no, no, y'all suck

because you learned how to drive

820

in a completely different state.

821

Different

822

Jacob: Sure.

823

Chris: And then moved here and you're

like, you guys drive different.

824

I'm like, well, yeah.

825

You have people from Ohio, Philly,

New York, Jersey, Wilmington, like

826

everyone drives different and we're

in the south, we want to be chill.

827

Should people be on their

phones at a stoplight?

828

No.

829

But I should also not be mad

that grandpa is driving on a

830

Sunday afternoon going 35 just.

831

Cruising and we're Hong

832

Jacob: Kong, well we have

our traffic issues here, but

833

just go to Charlotte or go to

834

Tyler: true that

835

Jacob: and you come, go to Atlanta and

you come back and you're like, Hmm,

836

Tyler: it's not

837

Jacob: that bad.

838

Not that bad.

839

No, I thought it was, it's not.

840

So, you know, 'cause I will, after I

made a few jokes about Pine Valley,

841

I'm like, it really is only 25 minutes.

842

So that's, I mean, some people

are doing an hour to work in the

843

Raleigh, the greater Raleigh area.

844

Chris: Yeah.

845

Yeah.

846

Jacob: Twice a day, every day.

847

And so I'm like, okay, yes, it has

gotten, and you any topic you wanna

848

talk about, you go to some social

media comments and it is just poison.

849

Chris: Yes.

850

Jacob: Gasoline and matches.

851

And it's like, we love to

just vomit everything we know.

852

I always say the greatest thing about

social media is everybody has a voice.

853

The worst thing about social media

is everybody has a voice, right?

854

Chris: Yes.

855

Jacob: And so, yes.

856

Are there issues in Wilmington?

857

Yes.

858

Do they need to be addressed?

859

Yes.

860

But.

861

Zoom out some.

862

Mm-hmm.

863

Let's go 30,000.

864

Chris: Mm-hmm.

865

Jacob: The traffic here,

it can be congested.

866

It's not Raleigh, it's not

Charlotte, it's not Atlanta.

867

We'll take it.

868

Chris: Yeah,

869

Jacob: exactly.

870

Chris: Oh, we'll gladly take it.

871

I saw something this is a while

ago about like, what is the point?

872

Getting mad and yelling at

the car in front of you.

873

'cause one, they're not gonna hear you.

874

And like, you can't affect

them even if you're yelling.

875

So like, just take a second breathe.

876

Which stems off my friend who's

from Baltimore, who told me, she's

877

like, you don't honk the horn unless

you're willing to get out the car.

878

And

879

Jacob: I need, I needed to

hear that, so thank you.

880

So

881

Chris: like, in the back

of my head, I always pause.

882

I'm like, do I want, Nope, I'm

not, I, I won't get out the car.

883

Sure.

884

I've only honked the horn maybe

five times in the last like 10

885

years because of that thought.

886

It's like, okay.

887

You know?

888

Yes.

889

They're going slow.

890

They're stopped at a stoplight.

891

I had, I had one lady honking at me

trying to get through, like school traffic

892

through a back neighborhood, and she was

honking and I, I sat there and it was on

893

and off for like a solid five, 10 minutes.

894

And I got out the car and she stopped.

895

She's like, what are you doing?

896

I'm like, you're honking at me.

897

Tyler: Sure.

898

I thought you wanted to talk.

899

Chris: Isn't that the point of this?

900

And she, and she got real quiet

and like turned around and went

901

a different direction for sure.

902

I'm like, I'm not, yes,

I'm a big black man.

903

I'm not gonna beat you up.

904

Like, I know where I'm gonna end up

if I start swinging, but I want to.

905

I'm like, why are we honking?

906

We're in a school district.

907

You gotta understand it'll be, and

it, then it also, like I said, it

908

makes you think about those things.

909

Jacob: Yeah.

910

Chris: And then it all helps explain why

insurance rates are so stupid sometimes.

911

Jacob: Yeah.

912

It's, it's like that meme you see of like

when the, a picture of the belt loop on

913

your pants gets stuck on the kitchen.

914

Yes.

915

But it only happens at the

worst possible moments mm-hmm.

916

Of your life.

917

Yeah,

918

Chris: exactly.

919

Jacob: If we left 15

to 20 minutes earlier,

920

Chris: yeah, you'd be fine.

921

Jacob: And it, it's taken me

25 years to figure this out.

922

Those red lights are

still the same red lights.

923

I'm just less mad because I left

a little bit sooner because I'm

924

like, every time I leave I hit every

red light and it's like, no, I'm

925

actually noticing because I'm behind.

926

I should, uh uh, and then it's

some personal accountability and

927

responsibility would go a long way.

928

Yes.

929

In that, and probably many areas as

well, but everybody, I think it's

930

pretty interesting as we are working

931

everybody seems to be in each other's way.

932

Yeah.

933

Whether it's Costco or Market Street, or.

934

You're in my way.

935

I need this now.

936

The snow storm's coming.

937

The hurricane's coming.

938

You, you don't drink, you know,

you don't drink 48 bottles of

939

water all year, but because the

hurricane's coming, I need six cases.

940

Chris: Yes.

941

Jacob: Right.

942

And I'm like, I just

don't understand that.

943

And so that, you know, fud it sells

944

Chris: Yeah.

945

Jacob: All day long to everybody.

946

And so it's like, how can we, you

know, treat other people neighborly.

947

That'd be a great start.

948

Chris: Right.

949

Jacob: And go from there and, yeah.

950

'cause I think if we just took

enough there would then be enough.

951

But I, I, I'm a half full

guy, so I could be wrong.

952

I'd be happy to prove differently,

but if we did, if we didn't buy six

953

loaves of bread and four gallons

of milk for the snowstorm that's

954

coming, we'd be, we'd still be

okay to make it to the other side.

955

Chris: Right.

956

Tyler: Exactly.

957

Chris: Has anyone figured

out what that makes?

958

That's what I'm so to, I'm gonna need

someone at some point to come on.

959

Ooh.

960

I should ask Gabby.

961

Tyler: She would be the one

962

Chris: we're gonna,

963

Jacob: I'm the wrong guy.

964

I'm from Florida, so snow.

965

I'm just,

966

Chris: but a hurricane.

967

What did you scoop up?

968

Jacob: Not it's, it's a North

Carolina thing for bread and milk.

969

I don't understand.

970

Chris: Okay.

971

Jacob: We never bread

and milked it down there.

972

And I'm like, what?

973

Tyler: You guys are smarter down there.

974

Jacob: Yeah.

975

You

976

Tyler: actually picked up this

977

Jacob: crappy needed.

978

Yeah, it was 2004.

979

We had three hurricanes come in, like

a very short span, a couple weeks span.

980

And I remember the National Guard

came set up at the mall and they were

981

handed out boxes of MREs to everybody.

982

'cause the power was out for so long.

983

Chris: Wow.

984

Jacob: So we thought we were so cool,

985

Chris: the Mrs.

986

Mrs.

987

Like the soldiers.

988

Jacob: And then I was

like, this is terrible.

989

Chris: So

990

Jacob: bad.

991

Glad we did.

992

But it's like, whew.

993

I don't think I'd wanna sign

up for res again anytime soon.

994

Chris: No, I've eaten enough.

995

Enough enough, that's right.

996

Of those things.

997

And there I would love to know.

998

Who designed these?

999

Oh, because like, yes, it's,

oh, this is a great, this is

00:33:49,164 --> 00:33:51,684

supposed to taste like this.

00:33:52,274 --> 00:33:57,464

And I will say there's always one flavor,

or like one MRE that everyone hates.

00:33:57,764 --> 00:34:00,704

Like when I was going through

it was there was like an omelet.

00:34:01,034 --> 00:34:01,064

Jacob: Oh.

00:34:01,514 --> 00:34:03,104

Chris: So it was powdered eggs.

00:34:03,194 --> 00:34:03,944

Tyler: Oh, that sounds

00:34:03,949 --> 00:34:04,469

Chris: disgusting.

00:34:04,469 --> 00:34:05,414

And let, oh, it was so bad.

00:34:05,804 --> 00:34:10,333

And at the end of basic training, our

drill sergeants like had us in a room.

00:34:10,333 --> 00:34:12,344

We were like doing maintenance.

00:34:12,554 --> 00:34:15,734

And I looked and I'm like, why

is this, what is this palette?

00:34:16,154 --> 00:34:21,704

And they're like, these are all of the

omelet res that y'all didn't eat all year.

00:34:22,634 --> 00:34:24,344

And just put 'em back in the boxes.

00:34:24,344 --> 00:34:25,694

And we just stacked them up.

00:34:25,694 --> 00:34:29,324

And I mean, like, it was almost,

it was a good five feet tall Yeah.

00:34:29,353 --> 00:34:33,495

Of just like, just the size of

this table just just stacked.

00:34:33,524 --> 00:34:36,734

And I'm like, I really hope

they don't make anyone eat

00:34:36,734 --> 00:34:39,373

those, because it was the worst.

00:34:39,764 --> 00:34:44,489

And I guess the new age kids don't have

to eat or deal with that horribleness.

00:34:44,518 --> 00:34:44,819

Yeah.

00:34:44,879 --> 00:34:47,599

Tyler: Did you get Texas Pea or

what was that, what they used then?

00:34:47,599 --> 00:34:48,649

Or was it Tabasco?

00:34:48,819 --> 00:34:49,449

Chris: Tabasco.

00:34:49,839 --> 00:34:50,319

Tyler: Tabasco.

00:34:50,438 --> 00:34:51,309

Chris: but they were like,

00:34:51,668 --> 00:34:51,859

Tyler: yeah, the,

00:34:52,119 --> 00:34:53,949

Chris: the bottle was super, super small.

00:34:53,949 --> 00:34:54,339

You're like, yeah.

00:34:55,244 --> 00:34:55,534

Like

00:34:56,074 --> 00:34:57,759

Tyler: was it you or was it

someone else told me that was

00:34:57,759 --> 00:35:01,389

like currency because like most of

those res were hard to get down.

00:35:01,389 --> 00:35:03,009

So people were trading Tabasco sauces.

00:35:03,219 --> 00:35:05,079

Chris: I did not say that,

but yes, that is correct.

00:35:06,609 --> 00:35:07,509

I'm like, I would keep

00:35:07,509 --> 00:35:09,249

' Tyler: em, I knew who

I was talking to about

00:35:09,249 --> 00:35:09,259

Chris: it.

00:35:09,259 --> 00:35:09,364

It

00:35:09,364 --> 00:35:11,939

Tyler: was, it was like

cigarettes and Tabasco sauces.

00:35:11,939 --> 00:35:12,269

Oh.

00:35:12,269 --> 00:35:12,279

Oh.

00:35:12,279 --> 00:35:12,989

I, it was Adam.

00:35:12,989 --> 00:35:13,739

I remember who it was.

00:35:13,769 --> 00:35:14,099

Chris: Yes.

00:35:14,279 --> 00:35:17,189

Tyler: He was like cigarettes and Tabasco

sauce, which is like the highest form

00:35:17,189 --> 00:35:19,559

of currency over in the Middle East.

00:35:19,589 --> 00:35:19,979

Chris: Yes.

00:35:20,669 --> 00:35:23,249

And then someone like, they give

you these little packets that

00:35:23,249 --> 00:35:25,199

are supposed to be like napkins.

00:35:25,409 --> 00:35:27,179

And I'm like, no one

use those for napkins.

00:35:27,179 --> 00:35:28,679

Those are like your last resort.

00:35:28,679 --> 00:35:31,739

I had to go to the bathroom,

like pull 'em outta your pocket.

00:35:31,829 --> 00:35:32,009

Yeah.

00:35:32,429 --> 00:35:34,289

Oh, the silliness that we went through.

00:35:34,559 --> 00:35:35,339

Tyler: That's hilarious.

00:35:35,459 --> 00:35:36,989

Chris: Hopefully you guys

all have to deal with that

00:35:38,099 --> 00:35:41,909

Tyler: to switch a little bit from what

we were talking about in car insurance.

00:35:41,999 --> 00:35:42,179

Sure.

00:35:42,179 --> 00:35:45,689

But to go to home insurance that hopefully

sell you a couple more policies here.

00:35:45,719 --> 00:35:45,839

Yeah.

00:35:46,079 --> 00:35:48,419

So I'm licensed to sell

home and auto Nice.

00:35:48,419 --> 00:35:51,269

I don't, because I'm

not, I I don't like it.

00:35:51,274 --> 00:35:51,704

I appreciate that.

00:35:51,709 --> 00:35:54,419

I'm not a, not an expert at it,

so I'd rather send it to you.

00:35:54,629 --> 00:35:54,779

Yeah.

00:35:54,879 --> 00:35:59,229

But with that being said, I

do whom insurance like audits

00:35:59,229 --> 00:36:00,069

to see where people are.

00:36:00,309 --> 00:36:04,239

The number one thing I see,

especially after like 20, 22 people

00:36:04,239 --> 00:36:05,799

are way underinsured right now.

00:36:05,829 --> 00:36:05,979

Jacob: Yes.

00:36:06,639 --> 00:36:09,099

Tyler: So I wanted to give you,

yeah, I wanted to give you some

00:36:09,099 --> 00:36:10,419

time to kind of talk about that too.

00:36:10,419 --> 00:36:15,699

'cause I'll see a house that was

purchased for 500,000, now it's 650,000.

00:36:15,699 --> 00:36:18,399

They still have an insurance

policy for $500,000.

00:36:18,399 --> 00:36:18,489

Right.

00:36:18,909 --> 00:36:22,119

Do you wanna explain to the lessers

why that's a very bad thing?

00:36:22,539 --> 00:36:23,349

Jacob: Yeah, it can be.

00:36:23,349 --> 00:36:27,489

I, I think, you know, I mean this is,

this swings above my weight class, but

00:36:27,489 --> 00:36:28,789

I'll, I'll try to sit in on what I.

00:36:29,289 --> 00:36:34,099

What I think is going on as, as

the, the market was extremely

00:36:34,099 --> 00:36:35,689

hot over the last few years.

00:36:35,869 --> 00:36:36,109

Chris: Mm-hmm.

00:36:36,349 --> 00:36:38,599

Jacob: These homes were

selling for over asking.

00:36:38,749 --> 00:36:38,869

Chris: Mm-hmm.

00:36:39,559 --> 00:36:42,919

Jacob: And then so you're, you're

dealing with that, you're also dealing

00:36:42,919 --> 00:36:46,579

with folks who only have so much

money to try to purchase a home.

00:36:46,729 --> 00:36:46,879

Chris: Mm-hmm.

00:36:47,119 --> 00:36:50,449

Jacob: And so there's been some

roundabouts with lenders and I need

00:36:50,449 --> 00:36:54,559

it to be here for the debt to income

to match and for this to work.

00:36:54,559 --> 00:36:58,549

And so it's you know, it's, it's

very interesting kind of a cat and

00:36:58,549 --> 00:37:04,879

mouse little game going on to try to

make sure that, you know, and then

00:37:04,879 --> 00:37:07,339

on top of that, premiums are rising.

00:37:07,549 --> 00:37:11,989

I mean, we, our personal home, we

just got our renewal this year.

00:37:12,139 --> 00:37:15,139

It didn't move this year,

but last year went up 38%.

00:37:15,259 --> 00:37:15,589

Tyler: Yep.

00:37:15,889 --> 00:37:18,199

Jacob: And so a lot of

folks have felt that.

00:37:18,319 --> 00:37:21,289

A lot of my customers, a lot of people

that I don't even have their insurance.

00:37:21,289 --> 00:37:24,169

They know I'm in insurance, so they

tell me, I'm like, yeah, it's about 30%.

00:37:24,169 --> 00:37:24,439

Yeah.

00:37:24,439 --> 00:37:25,399

It was about 30%.

00:37:25,404 --> 00:37:25,564

Mm-hmm.

00:37:25,644 --> 00:37:25,654

Mm-hmm.

00:37:25,909 --> 00:37:26,809

And so that's.

00:37:27,229 --> 00:37:30,499

I mean, at the end of the day,

the insurance companies are

00:37:30,499 --> 00:37:31,669

in the business to make money.

00:37:32,359 --> 00:37:32,539

Chris: Mm-hmm.

00:37:32,869 --> 00:37:36,709

Jacob: And they are selling

contracts to help rebuild your life

00:37:36,739 --> 00:37:38,329

or to at least get you back there.

00:37:38,329 --> 00:37:38,419

Right.

00:37:38,839 --> 00:37:39,439

It is.

00:37:39,529 --> 00:37:45,769

I think what happens in the, the

purchasing a home, so many things happen.

00:37:45,769 --> 00:37:49,099

I remember when we bought our house,

we we're at the closing office

00:37:49,129 --> 00:37:50,359

and they pulled this binder out.

00:37:51,079 --> 00:37:52,369

I mean, had to be an eight inch binder.

00:37:52,369 --> 00:37:53,804

I'm like, I didn't even

know they made 'em that.

00:37:54,044 --> 00:37:55,004

I was gonna say Exactly.

00:37:55,634 --> 00:37:56,404

Flip, flip.

00:37:56,664 --> 00:37:58,429

And they get to that last one.

00:37:58,489 --> 00:38:00,559

It was like the amateurization schedule.

00:38:00,679 --> 00:38:00,709

Oh

00:38:00,709 --> 00:38:01,039

Chris: yeah.

00:38:01,159 --> 00:38:03,949

Jacob: And they're like, oh, at, 'cause

we did a 30 year note and they were like,

00:38:03,949 --> 00:38:07,039

at this year, it was 30 years when we

bought it, I was like, I've never even

00:38:07,039 --> 00:38:09,709

thought that far into the future before.

00:38:10,219 --> 00:38:11,599

And that's when it'll be paid off.

00:38:11,599 --> 00:38:14,089

And so there's so many things going on.

00:38:14,209 --> 00:38:16,549

You want your home inspection

done, you want all these things.

00:38:16,909 --> 00:38:20,299

I don't necessarily think

insurance is on the forefront.

00:38:20,959 --> 00:38:24,499

It's what I've noticed with insurance,

whether it's home, auto, renters,

00:38:24,499 --> 00:38:27,199

whatever it might be, could even be life

insurance could fall in this category.

00:38:27,204 --> 00:38:27,494

Mm-hmm.

00:38:29,119 --> 00:38:36,979

The, I'm trying to be kind and not paint

too broadly, but we tend to complain about

00:38:36,979 --> 00:38:43,189

the price of a, of say, insurance as a

product and maybe want to thin it out

00:38:43,279 --> 00:38:49,579

or bring it down or what can barely get

me by until something happens and then

00:38:49,579 --> 00:38:51,199

we're mad that we didn't have enough.

00:38:51,199 --> 00:38:54,619

And when that something happens, if

that's a car accident, a home loss,

00:38:54,619 --> 00:38:59,539

a death, whatever that may be, it's

too late to make any of those changes.

00:38:59,569 --> 00:39:06,109

And so you're trying to sell value of,

Hey, if this happens, we want to get

00:39:06,109 --> 00:39:11,899

you back to a place where you won't be

you know, negatively affected by that.

00:39:11,929 --> 00:39:12,019

Right.

00:39:12,019 --> 00:39:17,869

And so, but if that means your premium

goes up by $800 a year, clients are

00:39:17,869 --> 00:39:19,639

more than likely willing to risk it.

00:39:19,999 --> 00:39:20,329

Tyler: Right.

00:39:20,329 --> 00:39:23,749

Jacob: Because things are, I

think everything is up right now.

00:39:23,779 --> 00:39:24,019

Yeah.

00:39:24,079 --> 00:39:27,559

And so you, you, there's

multiple factors to that.

00:39:27,559 --> 00:39:27,649

Mm-hmm.

00:39:27,919 --> 00:39:30,619

And you're like, Hey, I think

we should, let's do a review.

00:39:31,159 --> 00:39:33,739

Because there, I will say with the

companies that we write with, there's

00:39:33,739 --> 00:39:38,359

a three to 5% inflation guard that

will follow each year at the renewal.

00:39:38,449 --> 00:39:38,809

Tyler: Oh, okay.

00:39:38,809 --> 00:39:41,569

Jacob: The policy, the coverage

a will go up three to three,

00:39:41,599 --> 00:39:44,599

four, sometimes 5% automatically.

00:39:44,809 --> 00:39:45,109

Tyler: Right.

00:39:45,109 --> 00:39:47,089

Jacob: And so there's gonna

be that increase there.

00:39:47,179 --> 00:39:49,759

Will that catch up with these

markets that are just crazy?

00:39:49,789 --> 00:39:50,599

No, they won't.

00:39:50,929 --> 00:39:54,259

And so with the underinsured,

you want to have those reviews.

00:39:54,259 --> 00:39:56,089

Hey, this is what I think we need to do.

00:39:56,389 --> 00:39:59,899

One, one thing that is an asset

to the insurance companies that

00:39:59,899 --> 00:40:04,039

we write with that can get in

the way of mortgage brokers.

00:40:04,039 --> 00:40:05,659

And I know a lot of them

and love them dearly.

00:40:05,779 --> 00:40:05,869

Mm-hmm.

00:40:06,109 --> 00:40:09,259

But we do have a replacement

cost estimator software.

00:40:09,679 --> 00:40:10,969

You put in all the details.

00:40:11,269 --> 00:40:11,509

Chris: Yeah.

00:40:11,569 --> 00:40:15,289

Jacob: The address, the property, how it's

built, what it's made out of, what year.

00:40:15,729 --> 00:40:19,479

And then you run it through that,

it's like a nationwide database.

00:40:19,479 --> 00:40:19,539

Yeah.

00:40:19,569 --> 00:40:22,659

And it'll, it'll give you a hard

number that, hey, this is where we

00:40:22,659 --> 00:40:26,649

feel comfortable to what you need

to be at for replacement cost.

00:40:27,099 --> 00:40:31,569

And the rub comes in when the replacement

cost is a little bit higher than

00:40:32,019 --> 00:40:33,789

the broker wants to see on the deal.

00:40:34,149 --> 00:40:36,699

And so that's where your

hands are kind of tied of.

00:40:37,059 --> 00:40:38,139

That's when ethics come in.

00:40:38,379 --> 00:40:38,619

Yeah.

00:40:38,619 --> 00:40:40,659

Well, we could write it for a

bit less, but do we want to?

00:40:40,659 --> 00:40:41,169

Chris: Mm-hmm.

00:40:41,184 --> 00:40:44,439

Jacob: And that's, you know, are you in

it for volume and to sell policies or

00:40:44,439 --> 00:40:46,029

do you want to care for your customers?

00:40:46,419 --> 00:40:47,559

That's a battle every day.

00:40:47,559 --> 00:40:48,819

I think everybody faces.

00:40:48,879 --> 00:40:48,999

Chris: Yeah.

00:40:49,004 --> 00:40:49,014

Jacob: Yeah.

00:40:49,059 --> 00:40:53,429

So, some probably more than others,

some might say they don't, but, you

00:40:53,429 --> 00:40:57,269

know, that's, that's the beautiful thing

about our continuing ed every two years.

00:40:57,359 --> 00:40:57,599

Chris: Yep.

00:40:57,719 --> 00:41:01,439

Jacob: They make you take ethics and

it's just a, it's a great reminder,

00:41:01,529 --> 00:41:03,989

a read through that ethics course

going, I can't believe people do

00:41:03,989 --> 00:41:07,619

this, but it reminds me that there

are people out there willing to Right.

00:41:07,619 --> 00:41:09,599

Cheat and shortcut to earn business.

00:41:10,079 --> 00:41:11,809

And that's just that's not the way.

00:41:11,809 --> 00:41:15,319

So I think, you know, those

annual reviews are, are important.

00:41:15,649 --> 00:41:18,859

The other thing is if it's involved

in your mortgage, you just pay it

00:41:19,279 --> 00:41:20,959

right as you pay your mortgage.

00:41:21,349 --> 00:41:24,319

If you escrow your taxes, your

mortgage bill and your insurance,

00:41:24,649 --> 00:41:25,549

it just gets paid every year.

00:41:25,939 --> 00:41:26,089

Yeah.

00:41:26,089 --> 00:41:26,959

That went up a little bit.

00:41:26,959 --> 00:41:27,769

We'll just keep paying it.

00:41:27,769 --> 00:41:30,589

Renewal gets billed to

Wells Fargo Mortgage.

00:41:30,664 --> 00:41:30,954

Yeah.

00:41:31,174 --> 00:41:31,969

And you just pay it.

00:41:31,969 --> 00:41:34,039

And it's been seven years since

you've looked at anything.

00:41:34,459 --> 00:41:35,719

Values have skyrocketed.

00:41:35,929 --> 00:41:36,949

Life's busy.

00:41:36,949 --> 00:41:39,469

You've got a ball game over

here, wife's over here.

00:41:40,129 --> 00:41:41,209

Or life happens.

00:41:41,449 --> 00:41:43,099

You've lost somebody in your family.

00:41:43,309 --> 00:41:44,089

Things happen.

00:41:44,449 --> 00:41:45,739

You just don't have time to do that.

00:41:45,739 --> 00:41:49,489

So those reviews and having people,

fiduciary people in your life to

00:41:49,879 --> 00:41:52,099

help review that is very important.

00:41:52,279 --> 00:41:52,999

Very helpful.

00:41:53,359 --> 00:41:56,989

Because you tend to not think about those

things like insurance until it's too late.

00:41:57,169 --> 00:41:57,319

Chris: Mm-hmm.

00:41:57,919 --> 00:42:00,829

Jacob: And you say, I wish I would've had

that, or I wish my deductible would've

00:42:00,829 --> 00:42:05,809

been more or less, well, we can't do

anything because the claim has happened.

00:42:06,079 --> 00:42:06,529

Tyler: Exactly.

00:42:06,529 --> 00:42:08,089

Jacob: We could have

for the last 11 years.

00:42:08,554 --> 00:42:12,694

12 years, 25 years, you know, I've

never, that's the hardest part.

00:42:13,024 --> 00:42:14,134

Insurance is a scam.

00:42:14,344 --> 00:42:17,299

And I'm like, okay, I don't

know if you need that.

00:42:17,299 --> 00:42:18,019

This is gonna be a good fit.

00:42:18,049 --> 00:42:18,339

Yeah.

00:42:18,339 --> 00:42:18,619

Yeah.

00:42:18,619 --> 00:42:24,124

Because if something happens, and

God forbid you kill somebody or

00:42:24,124 --> 00:42:25,384

you send people to the hospital

00:42:25,504 --> 00:42:25,624

Chris: mm-hmm.

00:42:25,864 --> 00:42:26,044

Your,

00:42:26,194 --> 00:42:28,714

Jacob: your insurance will be

very useful when they pay out

00:42:28,714 --> 00:42:30,394