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Why Curiosity Improves Your Products and Marketing
Episode 1632nd December 2022 • Women Conquer Business • Jen McFarland
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Jen:

Hello and welcome to the Women Conquer Business Show.

Jen:

I'm Jen McFarland, joined by Shelley Carney.

Jen:

We're your go-to small business marketing show covering breaking marketing news

Jen:

that affects you cool apps we found, and a deep dive into a marketing topic

Jen:

with a side of motivation and inspir.

Jen:

We'll also talk a little about our own entrepreneurial journeys as well.

Jen:

Are you ready?

Jen:

Let's get started.

Jen:

Hello and welcome to Mucker Business.

Jen:

I'm Jen McFarland and my brain is not working as well today.

Jen:

For some reason, it's not Turkey still rebooting things getting leftovers.

Jen:

Today we're gonna talk about why curiosity.

Jen:

Your products and marketing.

Jen:

Another way of thinking of this is actually why you need to be

Jen:

doing ongoing market research.

Jen:

It's not just when you start.

Jen:

It's something you need to keep doing.

Jen:

So how do companies make better products?

Jen:

They get its marketing message on point out of curiosity.

Jen:

Curiosity is so important to this whole process.

Jen:

Your success comes from your desire to learn from your customers.

Jen:

Curiosity has the power to change everything for the better.

Jen:

It drives innovation, invention, and discovery.

Jen:

It's the driving force behind progress.

Jen:

Why?

Jen:

When your business has a curious attitude, they have the ability to stop

Jen:

chasing trends and start addressing its customer's deepest desires, which

Jen:

leads to more money and more customers.

Jen:

So in this episode, we'll talk about how you can incorporate curiosity into

Jen:

your business to develop better product.

Jen:

And guide your marketing message.

Jen:

Boy, this sounds like a really good show.

Jen:

I'm super excited.

Shelley:

Yeah, I'm looking forward to, I'm really curious

Shelley:

about what you're gonna say.

Jen:

So how are you doing?

Shelley:

I'm doing very well.

Shelley:

So many of you may know.

Shelley:

Last week I was doing a promotion for InfoStack to sell a product

Shelley:

stack, and it was a challenge for me.

Shelley:

I had never done.

Shelley:

I've never gone really hard at selling a product like that before.

Shelley:

And it was a very good learning experience.

Shelley:

And once I had everything in place, all of the videos, all of the social media

Shelley:

posts, they were all scheduled and ready to go, then I could step away and Toby and

Shelley:

I were traveling on Monday and Tuesday, so I could just okay, zone that out.

Shelley:

It's done.

Shelley:

I don't have to think about it.

Shelley:

It was a really good learning experience for me because halfway through I was

Shelley:

like, I don't wanna do this anymore.

Shelley:

It's not hard.

Shelley:

Nobody's buying anything.

Shelley:

I hate this.

Shelley:

Because it was new to me and now I've been through it and I go, okay, I can do it.

Shelley:

I've done it.

Shelley:

I know how it's done.

Shelley:

I can do it again.

Shelley:

And I can do it for any product.

Shelley:

So it was a really good.

Shelley:

Push for me to have to do that was a growing experience.

Jen:

I know that you made at least one sale because I supported

Jen:

your cause and bought one.

Jen:

That's right.

Jen:

There you go.

Jen:

And I know you got one That's right.

Jen:

So you can't say nobody's buying cuz at least that's right.

Jen:

One person,

Jen:

. Shelley: Actually I did say that to Tobin.

Jen:

Nobody's buying anything.

Jen:

So he bought one too.

Jen:

he's I'll buy you one

Jen:

. Jen: That's how.

Jen:

Support, man.

Jen:

That's customer support.

Jen:

That's right.

Jen:

Friends, that's sometimes how this starts is when you're getting out

Jen:

there and doing something new.

Jen:

Sometimes you just need your buds to be like, I got your back.

Jen:

So there you go.

Jen:

You sold at least two.

Jen:

I'm sure there were many, many more.

Jen:

It looked like a good pack.

Jen:

So the InfoStack,

Shelley:

yeah, I bought one.

Shelley:

I thought it looked great.

Jen:

Yeah.

Jen:

Yeah, I was I'll admit, I only redeemed a few, including yours, . Cuz what

Jen:

infos stack is, for those of you who don't know, there, there are these

Jen:

bundles that come out and creators make something that goes in the bundle and

Jen:

then as part of that, you can go in and redeem a bunch of these coupon codes.

Jen:

A course, or for some of them it was like an ebook or something like that, and

Jen:

you're able to, go through it and do it.

Jen:

Some of them looked like they were very long and involved, and

Jen:

I was like, I'm never gonna finish this, just never gonna do it.

Jen:

Like why?

Jen:

So it's, it looked like a really cool deal.

Jen:

I'm hoping that you get also traffic and subscribers from people you don't know.

Jen:

That's one of the reasons.

Jen:

It's important to do these things is it gets you exposure

Jen:

among all of the creators.

Jen:

So if you are invited to do something like this, become a part of a bundle and

Jen:

you know that there's gonna be like 20 people, they're also all sending it out,

Jen:

or they're supposed to be to their group.

Jen:

So you're getting exposed to a whole new audience.

Jen:

And so I'm excited to see how that all turns out.

Shelley:

Me too, . It's a process, but getting through the whole

Shelley:

promotional week was so good for me.

Shelley:

I didn't like it.

Shelley:

It was hard.

Shelley:

It was outside my comfort zone and I didn't wanna do it, but I pushed through

Shelley:

and now I'm on the other side of it and I can say I'd done that and I know

Shelley:

how to do it and I can do it again.

Shelley:

The other thing that's going on this week is my husband.

Shelley:

Is retired as of today.

Shelley:

As of today.

Shelley:

So we've been really focusing on retirement and what that's about.

Shelley:

And Toby and I are talking about retirement in our shows this

Shelley:

week and becoming an encore entrepreneur and what that's and

Shelley:

some of the myths about retirement.

Shelley:

So we're diving into that a little bit the more this week.

Jen:

Yeah, retirement's just not on the docket for me.

Jen:

It's on the husband, I'm excited.

Jen:

I'm excited about this new step and this new stage for you and for Kevin.

Jen:

I think it's gonna be, That's exciting.

Jen:

It's something different.

Jen:

Yeah.

Shelley:

He's happy.

Shelley:

It's I'm retired now.

Shelley:

Yeah.

Shelley:

This past year he is been home so much anyways that it's pr been practice

Shelley:

retirement, but practice retirement.

Shelley:

Sure.

Shelley:

Yeah.

Shelley:

So we're happy about it.

Shelley:

We're excited about it.

Shelley:

And Toby and I have been, Doing traveling for our day trip show.

Shelley:

And we got to go down to Alamogordo.

Shelley:

We got to see a lot of things that we hadn't seen, hadn't discovered.

Shelley:

And we went to pistachio land, which was really cool.

Shelley:

Oh, that would be cool.

Shelley:

Unfortunately we got there five minutes before they closed,

Shelley:

so we didn't get to do much.

Shelley:

Oh, I could have spent an streamhour and a half, two hours in that place.

Shelley:

But it was like, okay, they let us stay an extra 15 minutes.

Shelley:

So I actually got to taste the wines and we bought a bottle of wine and we

Shelley:

would get some pistachios and . I was

Shelley:

gonna

Jen:

say, you get pistachios and

Shelley:

pistachio.

Shelley:

We did.

Shelley:

That was

Jen:

fun.

Jen:

So I haven't, my, I have not had all the excitement of retirement and traveling.

Jen:

We spent a lot of our Thanksgiving weekend, holiday time being chill.

Jen:

We didn't have family visiting, nor did we go visit family.

Jen:

That's a rare thing for us.

Jen:

And so we were just, it was a very low key, maybe lazy and that's okay cuz

Jen:

we don't have that luxury very often.

Jen:

And we also, I was also migrating off of systems.

Jen:

I've been doing a lot of that as I shared with Shelley, changing

Jen:

the project management software that I'm using, moving to Asana.

Jen:

And then the project I've been working on this week is migrating.

Jen:

I have a course on App Sumo.

Jen:

It's sold.

Jen:

It's selling Shelley, I think it's sold like 380, and so we're

Jen:

getting close to selling 400.

Jen:

It's unteachable.

Jen:

I don't use Teachable for anything else.

Jen:

It turns out that Teachable isn't the best platform for everything that I wanna do.

Jen:

It's really great for selling courses on App Sumo , but for the full scope

Jen:

of what it is that I wanna do it.

Jen:

Gonna be piecing together.

Jen:

Just too many things.

Jen:

And so I'm migrating off of Teachable and moving onto a

Jen:

platform called Learn Worlds.

Jen:

I was all set to go to podium.

Jen:

I had all of that figured.

Jen:

And then I went to this website there, there membership geeks.

Jen:

I have followed them for a very long time and I was looking at what they recommend.

Jen:

Now their top recommendation is WordPress with.

Jen:

Community all of that and.

Jen:

Don't wanna do WordPress.

Jen:

My clients, my customers aren't super technical.

Jen:

That's part of what I offer to people, is making things easy technology wise.

Jen:

So I didn't think it was a good fit for my customers and for me.

Jen:

I just am tired of, in my own personal business, I'm tired

Jen:

of dealing with WordPress, so I didn't wanna go that route.

Jen:

But they had some other things on the Membership Geek site, some other

Jen:

platforms that they recommended, and one of them is this learn world.

Jen:

In researching through their Facebook group and looking at all

Jen:

of the documentation that they have, I was like, you know what?

Jen:

That's gonna work for me.

Jen:

So I am migrating onto Learn Worlds moving at the very least,

Jen:

moving the course from App Sumo.

Jen:

There's two of them.

Jen:

Move on.

Jen:

Teachable, moving both of them over onto, Learn worlds and then we'll see what

Jen:

happens with all the other courses that I have on Epiphany in different places.

Jen:

They may be going to learn worlds as well.

Jen:

Otherwise, still working with Ante.

Jen:

My amazing executive assistant, she's been helping me organize.

Jen:

We've been doing a lot of workflows, a lot.

Jen:

Starting to map out like the how things work, , because when you work on your

Jen:

own sometimes everything is in your head.

Jen:

Mm-hmm.

Jen:

and that's really not the best . Yeah.

Jen:

So that's a lot of what's going on over here.

Jen:

Yeah.

Jen:

Are you ready for some breaking news?

Jen:

Yes.

Jen:

Okay.

Jen:

I don't know if you've heard this or not, but Alon Musk took over Twitter , and he's

Jen:

been dealing with a lot of the fallout.

Jen:

There's so much going on with that.

Jen:

He has let go of a lot of his staff and part of what he is doing is also.

Jen:

decreasing content moderation.

Jen:

They are doing a lot with computer generated that used to be a lot of like

Jen:

hand touch moderation to make sure that when you do content moderation, meaning

Jen:

like people say things that are untrue or use words that are inappropriate.

Jen:

And you do it automatically in some cases, but you still need to review

Jen:

some things to make sure it's okay.

Jen:

And one of the things with the reduction in staff is they're not doing moderation.

Jen:

So what by hand?

Jen:

So what is happening is then there are people who are tracking it.

Jen:

There have been all of these increases of really inflammatory words being

Jen:

used on the platform among other instability issues and things like that.

Jen:

And then, What we forget for those of us who are in the States is

Jen:

that in other parts of the world, they require things like content

Jen:

moderation and protection of privacy.

Jen:

The privacy head of Twitter is also gone now as well.

Jen:

So what Musk and Twitter are facing are a potential ban in the eu.

Jen:

Over the lack of content moderation, and this is being reported in Reuters.

Jen:

Some of the other things that he's facing right now in the EU is the

Jen:

treatment of employees who are in the eu.

Jen:

They have much more stringent laws around.

Jen:

Unions, how much people have to work the procedures before you can fire somebody.

Jen:

So it's an interesting case study in leadership.

Jen:

It's a very volatile platform right now.

Jen:

I'm not saying people need to get off of it necessarily, but if you've put all of

Jen:

your eggs in the Twitter basket, you do need to be establishing a backup plan.

Jen:

If you get a lot of business from Twitter, you need to start looking at

Jen:

other platforms seriously, because.

Jen:

There's just so much volatility and uncertainty on Twitter right now.

Jen:

It's really hard to tell if it's gonna be here, if it's gonna get hacked.

Jen:

There's an increase in people trying to hack it.

Jen:

Believe it or not.

Jen:

You can monitor that and people are monitoring that and finding that.

Jen:

Yeah, people are trying to hack it because there's fewer staff,

Jen:

so there's a lot of volatility.

Jen:

There's a lot going on with Twitter, and now it looks like

Jen:

they could be potentially facing a.

Jen:

In places like the eu

Shelley:

Mm.

Shelley:

And I had been thinking about closing down Twitter, but I don't

Shelley:

use it much except for posting, basically promoting my content.

Shelley:

But the idea that somebody could hack my account or get any of my private

Shelley:

information, because I'm on Twitter now, that is disturbing and it makes me wanna.

Shelley:

Close everything down.

Jen:

Yeah at the very least, you could do two factor so that someone

Jen:

can get into your individual account, but your email address, even if you

Jen:

deleted your account today, your email address still in their database.

Jen:

So anybody who's using it and taking it off, it's gonna be

Jen:

really hard to guarantee safety.

Jen:

I would still say that if you're on Twitter, and you're not using it

Jen:

a lot, you would think, you might think about keeping it so that you

Jen:

can have your business name, a link to your website and pinning a post to

Jen:

the top saying where you are active.

Jen:

And that's actually my advice to anybody who, set up all your

Jen:

platforms everywhere, pick the place where you're active and then.

Jen:

Keep things like Pinterest and tell people where you are active

Jen:

and how they can find you.

Jen:

So if you have any questions or around the volatility around Twitter

Jen:

you can email us at hello women cooker biz.com, talk about it.

Jen:

As of right now, I'm not saying get off . If Twitter's working

Jen:

for you, keep using Twitter.

Jen:

Just know that they're facing some headwinds right now and it is a

Jen:

little bit volatile for people.

Jen:

I wouldn't necessarily recommend it if you're brand new to social media.

Jen:

There really aren't any good alternatives that are popping up for business as an

Jen:

alternative to Twitter at this point.

Shelley:

I like LinkedIn, but I'm, Right.

Jen:

But I'm saying like, if you like Twitter and you

Jen:

like that I'm not a Twitter

Shelley:

fan.

Shelley:

Yeah, no.

Shelley:

I used to like it back when it first, started back 2000 9, 10 11.

Shelley:

I had fun.

Shelley:

I had fun on there, but it was basically tweeting back and forth to your friends.

Shelley:

It was like texting in public.

Shelley:

Then it became something.

Shelley:

Different and more.

Shelley:

And it became a place for journalists to talk to people about, important matters.

Shelley:

And then they would actually look at Twitter and pull things

Shelley:

off to put 'em up on the news.

Shelley:

So it became that.

Shelley:

Trusted of a platform and now that's gone and it's

Jen:

sad that is gone and it's very strange for business.

Jen:

I would say if you're getting traction from it, keep at it.

Jen:

It's not, it's still good for seo, it's still good for a lot of

Jen:

things, but it's, it is volatile.

Jen:

And it is not something where you just wanna do that and nothing else.

Jen:

Which is not my recommendation for people anyway.

Jen:

, you wanna have absolutely.

Jen:

You, you wanna have a platform that you own, that you can's, right?

Jen:

Send people to and then use social media.

Jen:

It's extra.

Shelley:

Yes.

Shelley:

Listen to this important stuff, , and that was our breaking news for today.

Shelley:

Da da da.

Shelley:

You ready for presentation?

Shelley:

Sure.

Shelley:

Power

Jen:

up Jen.

Jen:

We're gonna power up into the training.

Jen:

We are gonna talk about curiosity, which I love.

Jen:

I'm a lifelong learner.

Jen:

I take strengths finder.

Jen:

I come up as a learner.

Jen:

So you know, I like to research everything, and yet when I talk

Jen:

to my clients and when I talk to others, people are very hesitant.

Jen:

To ask their existing customers questions.

Jen:

It's like they don't want to bother them.

Jen:

, nobody wants to take a survey.

Shelley:

I don't wanna hear any bad news.

Shelley:

. I think

Jen:

that's what is, and I think that that's part of it, right?

Jen:

Yeah.

Jen:

No one wants to ask for feedback.

Jen:

Yeah.

Jen:

Because they're afraid that they're gonna hear something negative.

Jen:

But having curiosity around how the services are, where the problems lie, and.

Jen:

where you can improve.

Jen:

And then in the case of things like market research, being curious

Jen:

around where the gaps are in the process are extremely helpful.

Jen:

Like I had a client who decided not to continue with me.

Jen:

I don't know if I've even told you this.

Jen:

Shelley decided not to continue with me.

Jen:

Yeah.

Jen:

And it was like the reason why I have Alon because this.

Jen:

Who I'm still in contact with, who is a wonderful person, was very honest

Jen:

with me about some things that had fallen off in terms of communication.

Jen:

And I was like, you know what?

Jen:

I just can't do this by myself anymore.

Jen:

That's the truth.

Jen:

And when you get that feedback, it was extremely painful and it was exactly

Jen:

what I needed to hear because there was no way I could continue to grow.

Jen:

unless I started to get help and I became open to that.

Jen:

So being curious, asking for feedback, and this was feedback I did not ask

Jen:

for, by the way, , getting curious about feedback and being willing to accept it.

Jen:

Like I could have been like whatever, but that's not my response.

Jen:

My response was, oh my gosh you're totally right and.

Jen:

Addressing it and continuing to address it because it is important

Jen:

and valuable, and so you have to look at customers as a valued resource.

Jen:

For you.

Jen:

Customers are not here just to give you money.

Jen:

, they're hearing it.

Jen:

I know they need to get support from you and they also need to be able to give

Jen:

you feedback that can help you improve.

Jen:

And so you have to be res responsive to it.

Jen:

You have to be receptive to hearing it.

Jen:

That said, at the same time, it's really important that you also ask question.

Jen:

From customers because it can help you innovate.

Jen:

It can help you get better.

Jen:

If you're not listening for how people describe what you do , then

Jen:

you're probably missing out on how you can communicate about

Jen:

the products that you offer.

Jen:

There are so many reasons to be curious because it helps you innovate, come

Jen:

up with new things, come up with new products, come up with new services to.

Jen:

Yes,

Jen:

. Shelley: I, in fact, took a a course

Jen:

Basically, it's validating a business before you rarely get into it.

Jen:

And in order to do that, you talk to people is this a service you need?

Jen:

What do you think of this, this, this, and then you take their language and

Jen:

you use that in your marketing message.

Jen:

And you also validate whether your business is even viable, if people

Jen:

are going to want your services or products before you ever get it started.

Jen:

So that's the best way to start.

Jen:

And don't stop there.

Jen:

Keep going, keep

Jen:

asking.

Jen:

Exactly.

Jen:

Yeah.

Jen:

Yeah.

Jen:

And that's my point.

Jen:

Like a lot of people start at the beginning and they ask those question.

Jen:

and then they're like, okay, got it.

Jen:

Donezo, , check that

Shelley:

box.

Shelley:

It will never change.

Jen:

It'll never change.

Jen:

And what I'm telling you is it will and it does.

Jen:

And it's important.

Jen:

Yeah.

Jen:

Because if you want to grow your business, if you want to continue to

Jen:

offer services, if you want to continue to help people, you need to have these

Jen:

conversations so that you're keeping pace.

Jen:

You can't see everything from the outside.

Jen:

You don't know.

Jen:

, what is going on with other businesses based on their

Jen:

social media or their website?

Jen:

, you just don't know.

Jen:

You don't know what people are doing.

Jen:

The only way that you can really innovate and discover is to not only look at your.

Jen:

Competitors or people doing like services, it's also to talk to the

Jen:

people that you've worked with in the past or that you're working with now

Jen:

and finding out where the gaps are and then being like, oh, I can do that.

Jen:

I can totally do that, . And then that's where you realize, because

Jen:

when, and I think that this is true for both of us and for everybody

Jen:

who's listening, we do things without realizing how hard it is for other.

Jen:

And until we know that what's hard for other people.

Jen:

Yeah.

Jen:

We don't know what services to offer.

Jen:

Like for a lot of people, Shelley, doing what we're doing

Jen:

right now would be really hard.

Jen:

Like being live on social media, have being in front of a camera.

Jen:

Do you know all of the things, all of the services that you offer for people,

Jen:

that's really difficult for other.

Jen:

It is, and that's why it's a service that you.

Shelley:

That's right.

Shelley:

And that's why I start my course with mindset, getting your mind right,

Shelley:

understanding that what it is to be out there online, showing your face, talking

Shelley:

to people, becoming known, that's a thing.

Shelley:

And, for people who've never done any kind of speak, And the public speakers

Shelley:

are fine with it cuz they're used to that.

Shelley:

But for people who aren't used to putting themselves out there like that

Shelley:

they're, it's scary and difficult and I understand that because it was scary

Shelley:

and difficult for me at first as well.

Shelley:

So we're all coming from the same place.

Jen:

Yeah.

Jen:

Yeah.

Jen:

And the times to really pay attention.

Jen:

And if you're like, well, I don't wanna ask my customers, I don't wanna

Jen:

be curious and like directly ask them, the time to be curious is when

Jen:

people are like, Hey, hey, hey, hey.

Jen:

What, what was that?

Jen:

What is that you just did?

Jen:

Or can you explain that to me in another way?

Jen:

Because I don't understand what you.

Jen:

So when I speak to groups, that happens sometimes when I'm working with a client.

Jen:

Sometimes that happens where they wanna know something in a different

Jen:

way, and that's when I'm like, oh, I could make a course about that,

Jen:

or , I could do something about that.

Jen:

Mm-hmm.

Jen:

. So it's something to really look at how you.

Jen:

Address those concerns in a different way, and it's because we

Jen:

do things without thinking about it.

Jen:

You're really good at doing things.

Jen:

That's why you started a business.

Jen:

And then translating that into ways that your clients will respond or

Jen:

translating that into ways that people who are doing a search will

Jen:

also look, that's the power of c.

Jen:

. Shelley: Yeah.

Jen:

And Curiosity is an excellent tool to help you cope when things are going

Jen:

wrong instead of just the world hates me and I'm just gonna sit over here in

Jen:

the corner and not do anything and cry.

Jen:

That's.

Jen:

Not going to be productive, but if you can be curious if you can pull

Jen:

that curiosity tool out of your tool bag and say, what went wrong?

Jen:

What can I do better?

Jen:

Why didn't people respond to this, in the way that I thought they would, and in.

Jen:

Tool around with it, and tweak things and it's hard to do because

Jen:

we take it personally, right?

Jen:

Yeah.

Jen:

When people are like, oh, I didn't like this about your product.

Jen:

Oh no, that's my product and you didn't like it.

Jen:

And oh, we can really, take it personally or we can get that

Jen:

curiosity tool out and we can.

Jen:

Bang around with it and say, okay, yeah, what's wrong with this?

Jen:

Why didn't it work?

Jen:

What was, what can I fix?

Jen:

What can I make it different so that people understand it better

Jen:

and so that it's more effective.

Jen:

Yeah,

Jen:

absolutely.

Jen:

Now, I will say that you can be too curious.

Jen:

And I'm talking to people like myself and others who tend to get into

Jen:

that like analysis paralysis, right?

Jen:

You can spend all of your time focusing on feedback and research

Jen:

and never get to the execution phase.

Jen:

Yeah.

Jen:

, that's not what we're talking about here.

Shelley:

Execution is part of the part of it.

Shelley:

You gotta put it out there for people to try to get additional feedback

Shelley:

and to make it better to tweak

Jen:

it.

Jen:

Absolutely.

Jen:

Yeah.

Jen:

Like I was telling Shelley before the show, the app Sumo product, the

Jen:

one I'm moving off of, teachable, we've sold close to 400 of those.

Jen:

We have a lot of evidence around.

Jen:

People like it , and we've gotten a few comments along the way that I was

Jen:

like, okay, it's been about a year.

Jen:

It's time to kinda shore that up and talk about some other things

Jen:

because it, after it's podcasting, the, it's a podcasting course.

Jen:

After a year, people tend to not be as, it, it, it fade.

Jen:

Things change.

Jen:

It, it gets updated.

Jen:

So you need to start paying attention to the signals and listen to what it

Jen:

is that people need because it changes.

Jen:

It's evolving, especially in the type of work that both of us do.

Jen:

Anything to do with marketing.

Jen:

It's constantly changing and evolving, but then a lot of the

Jen:

work that people do in your, in.

Jen:

If you're watching or listening right now, that also is evolving and changing,

Jen:

and so you have to stay a pace of things and understand what the problems are.

Jen:

But I can tell you right now, fundamentally for a lot of the people

Jen:

that I work with, , they are struggling with the same questions, that

Jen:

they've always been struggling with.

Jen:

It's just the answer maybe is a little bit different.

Jen:

And as I work more and more with people and refine how I talk about things,

Jen:

I will tell you that even though many of the answers are the same, like

Jen:

I've always told people, set up your profiles and pin a post to the top,

Jen:

telling 'em where you're the most.

Jen:

right?

Jen:

I've done that for years, but how I describe that five years ago, way

Jen:

different than how I describe it now.

Jen:

Hmm.

Jen:

We have to continue to evolve in terms of how we speak about things

Jen:

so that people understand it.

Jen:

And that's part of being curious too, is paying attention to

Jen:

when people are confused.

Jen:

If people are confused, that doesn't mean oh, I'm just so

Jen:

smart I'm smarter than my clients.

Jen:

No, it has more to do with the fact that they need to learn more from you.

Jen:

They're coming to you for service.

Jen:

They need to learn more from you.

Jen:

How you clarify it is something that you can then talk about in

Jen:

terms of your marketing message.

Jen:

When you describe what you do to other.

Jen:

Does that make sense?

Jen:

The questions that you get are then guideposts for what you need to be

Jen:

talking about publicly for how you help people and the problems that you.

Shelley:

Yeah, and it, whenever I get a question, I try to

Shelley:

immediately do a show about it.

Shelley:

, I do.

Shelley:

It's oh, content.

Shelley:

You,

Jen:

I try to write it down.

Jen:

I will admit that I, I end up with all these post-it notes everywhere.

Jen:

And even though I use my remarkable a lot of times for keeping these notes and

Jen:

things I do she should have seen this desk, Shelley last week where it was

Jen:

just, Piles and piles of Post-it notes.

Jen:

And then on Sunday or Saturday, over the weekend, like all weekend,

Jen:

I was like looking at all the Post-It notes and going, okay, note

Jen:

to me this was about this client.

Jen:

Do I need to follow up?

Jen:

And so sometimes these notes get lost of like questions people have

Jen:

and But this is all gold, right?

Jen:

You wanna write down the questions that people have, and if you can't, if you're

Jen:

not Shelley and you're not making a show about it, then keep a list somewhere

Jen:

of common questions that you hear.

Jen:

And these can be blog posts.

Jen:

These can be like language that you add to your website.

Jen:

This can be.

Jen:

So many used in so many different ways to talk about, I hear you, I understand

Jen:

the problems that you have, and here's how I can help you solve them.

Jen:

And that's how you innovate and how you begin to communicate

Jen:

around the things that, that your customers are curious about.

Jen:

So you're curious to find out what they want.

Jen:

, that's the key to this.

Shelley:

Yeah.

Shelley:

Yeah that's one of the nice things about this program that I was in

Shelley:

last week where I got some new customers coming into my courses.

Shelley:

So they're trying them out so I can talk to them and say, what

Shelley:

are you getting out of the course?

Shelley:

What do you like, what do you not like?

Shelley:

What are you missing?

Shelley:

What can I do to make it better?

Shelley:

So that is one of the reasons I'm excited about having people in there to test it

Shelley:

out and, make it as valuable as possible.

Jen:

Exactly.

Jen:

I don't know that I have a bunch more to add to this.

Jen:

I think that a lot of times we overthink these things.

Jen:

I think that we get going in our own expertise and we forget

Jen:

about being curious and about.

Jen:

We tend to think, okay, I've achieved product market fit.

Jen:

So that's the part that you were talking about at the beginning

Jen:

of is this a viable idea?

Jen:

Right.

Jen:

Are the people that I wanna deliver it to the right audience, is this, is the

Jen:

thing I'm making is my widget gonna sell?

Jen:

Whatever that is.

Jen:

If it's a product or a service that's like product market fit, that's

Jen:

the first layer of market research.

Jen:

A lot of times people don't take that next step of following through.

Jen:

And asking those questions after the fact.

Jen:

I think we've talked about that a lot.

Jen:

Do you have any, anything else to add about the importance of

Jen:

doing this on an ongoing basis?

Shelley:

I think it's just something that, you maybe wanna have it in

Shelley:

your tickler file where you go every now and then you're, you come across

Shelley:

it, oh, I need to do send out a poll today, or whatever it is that, that

Shelley:

you're dealing to, to get feedback and.

Shelley:

Not just wait for somebody to quit you and go, oh, I don't like you anymore,

Shelley:

because you're not where you're not doing what you used to do for me.

Shelley:

And now it's different, right?

Shelley:

You don't wait for 'em to quit.

Shelley:

You, get in there and have a conversation.

Shelley:

Are you happy?

Shelley:

Is everything going okay?

Shelley:

Maybe you notice some changes or their communication is falling

Shelley:

off with you, or something's Mm.

Shelley:

Tickling at you and you're don't ignore it.

Shelley:

Instead, reach out and say, what's happening and where are we?

Shelley:

And are you happy?

Shelley:

And what can I do?

Shelley:

And . Absolutely.

Shelley:

Yeah.

Shelley:

Yeah.

Shelley:

Sometimes we're afraid because we don't wanna lose that client , but,

Shelley:

and we don't wanna, we don't wanna pick at something and have it poo, you.

Shelley:

Yeah.

Shelley:

So that's open.

Shelley:

. Jen: That's the key.

Shelley:

Stay in contact.

Shelley:

Ask the hard questions and ask the easy questions too.

Shelley:

Get out there.

Shelley:

Be curious.

Shelley:

Yeah, that's how this free download, the free marketing self-assessment,

Shelley:

that's where that came from.

Shelley:

That came directly out of.

Shelley:

A speaking engagement.

Shelley:

Like I went through, I taught a class about digital marketing and

Shelley:

I had somebody raise their hand.

Shelley:

I was like, yeah.

Shelley:

And they're like do you have some sort of like self-assessment that we

Shelley:

could take ? I was like, yes, I do.

Shelley:

That's a really great idea,

Shelley:

. Shelley: And it's going

Shelley:

It's go to send fox.com/wcb and get your self assessment from

Shelley:

Jen, and that's gonna answer a lot of questions for you about your.

Jen:

Absolutely.

Jen:

But at the time they asked me, I was like, I think I even said,

Jen:

that's a really great idea.

Jen:

I'm I gonna make one of those?

Jen:

Absolutely.

Jen:

You have one of those within you, and I know that Shelley also has

Jen:

her great opt-in, which is getting the framework and schedule to

Jen:

consistently create content every week.

Jen:

That's, as we all know, is how you begin to build that audience.

Jen:

It's how you begin to get people to respond to you so that they

Jen:

really know what it is that you.

Jen:

And you can get that@framework.agkmedia.studio

Jen:

and get on that.

Jen:

Get on it.

Shelley:

Yeah.

Shelley:

Yeah.

Shelley:

Consistency is the number one challenge for anybody who creates

Shelley:

content, being consistent.

Shelley:

How do you stick with it?

Shelley:

How do you make it happen every week?

Shelley:

Or do your batching once a month, whatever it is, how do you make it consistent?

Shelley:

And that's what it really address.

Shelley:

All right.

Shelley:

Are we ready for next up tweaks of the week?

Shelley:

Oh, and this is me.

Shelley:

This is you, . I guess I better get ready to do this.

Shelley:

I'm just gonna, I'm, are you ready?

Jen:

I'm gonna sit down.

Jen:

I'm gonna lay back over here and let you take over the rest of the show.

Shelley:

All right.

Shelley:

Here's what I wanted to share with you.

Shelley:

I'm gonna put this up on the screen.

Shelley:

Oh, there it is.

Shelley:

This is StreamYard.

Shelley:

, they just this week are announcing StreamYard on air webinars and for

Shelley:

cyber week this week, if you're listening, The day we make this, or the

Shelley:

day after for cyber week, get double the views on all plans in a lifetime

Shelley:

discount on their new premium and growth plans, which ends in four days.

Shelley:

There's four days remaining, so they're doing it over the weekend.

Shelley:

And as you can see here is their pricing plans.

Shelley:

This is the yearly, that's the monthly.

Shelley:

Toby and I are on the professional plan, which is $49 a month, and

Shelley:

that includes StreamYard, on air webinars of 250 viewers.

Shelley:

Let's talk a little bit more about what that is.

Shelley:

So what is StreamYard on air?

Shelley:

It's the easiest way to create webinars.

Shelley:

It's brand new from StreamYards.

Shelley:

So if you're already doing live streaming, multi streaming anyway,

Shelley:

and you wanna do webinars where you can collect people's emails and.

Shelley:

And grow your email list in that way.

Shelley:

And you can also embed the stream on your website so you get people

Shelley:

to show up on your website.

Shelley:

This is a way you can do that.

Shelley:

So why use Streamy Yard on air for your webinars?

Shelley:

They're stable.

Shelley:

They have a great product that is really.

Shelley:

Best in class for live streaming.

Shelley:

When you put out the product on StreamYard, you know you're gonna.

Shelley:

Be as glitch free as you possibly can be relying upon internet and everything else.

Shelley:

But still they do what they can to make everything as glitch free

Shelley:

as possible, and really stable and give you good audio and good video.

Shelley:

And you get to collect emails with this webinar package

Shelley:

with a simple registration.

Shelley:

You can embed it for customization.

Shelley:

Fully brand the webinar experience for your viewers.

Shelley:

You can embed the webinar on your website and chat embedding is coming

Shelley:

soon, so that's not something they have today, but it is coming soon.

Shelley:

They're working on getting that completed.

Shelley:

So whether you're streaming to 10 viewers or 10,000 or 250 in our

Shelley:

case, cause that our limit our plans are the most competitive out there

Shelley:

and people don't have to download any go-to webinar or Zoom software

Shelley:

under their computer to access it.

Shelley:

It's all taken care of in the cloud.

Shelley:

It's very simple to set it up.

Shelley:

As you can see you can choose destinations, you can multistream

Shelley:

it, or you can put it just on your website, wherever you choose to do it.

Shelley:

And this is just getting started, so I know they're going to be adding more

Shelley:

and more features to this webinar plan.

Shelley:

If you wanna know more about it we'll put the the link to their

Shelley:

video that discusses it, which is on YouTube into the description box

Shelley:

so that you can check that out for

Jen:

yourself.

Jen:

I will say that StreamYard, this was something that Shelley brought

Jen:

into my world and I have used other things like Restream and Zoom.

Jen:

Obviously I've used Zoom.

Jen:

I find StreamYard to be so easy and the audio is better.

Jen:

Than Restream.

Jen:

I think it's better than Zoom as well.

Jen:

Yeah, and it is, it's just incredibly easy and I feel like if you're already

Jen:

using StreamYard and you do a lot of speaking and you wanna go into webinars,

Jen:

, this is a natural thing for you to do.

Jen:

This is a natural extension of what you're doing.

Jen:

Now I have clients who do like weekly.

Jen:

Facebook Lives or LinkedIn lives and they use Streamy Yard.

Jen:

I'm like, this is a natural next step for you is to go into doing

Jen:

webinars and Streamy Yard is now making it super easy to do.

Jen:

This is probably a, now what Streamy Yard is doing is they're being a

Jen:

competitor to like things like DEO and some of the other webinar software

Jen:

because they can stream to so many places and then with a form, you can

Jen:

make it really easy to do some webinar.

Jen:

Software.

Jen:

So they're I guess you could say streamer is looking at two different things.

Jen:

They're looking at comp, competing with like Zoom

Jen:

webinars and then competing with.

Jen:

Some of the streaming software like Streamy Yards or re stream.

Jen:

So this is fascinating.

Jen:

It's very exciting to see.

Jen:

Now,

Shelley:

streamy Yard, I know last year and maybe the year before,

Shelley:

at least last year, I know for sure they were doing webinars.

Shelley:

They were doing big ones and they were using Hop in is there Platform?

Shelley:

Yeah, platform.

Shelley:

Now I think they were not completely satisfied with Hop in.

Shelley:

So they built their own webinar product.

Shelley:

Yeah.

Shelley:

And then of course they can offer it to.

Shelley:

Their clients as well.

Shelley:

Yeah.

Shelley:

Yeah, this is great.

Shelley:

I've always been very happy with Streamy Yard's product.

Shelley:

They, they, they really work hard to listen to their customers and to do the

Shelley:

things that that customers are asking for.

Shelley:

Every time we end a stream, it says, how was the stream?

Shelley:

Good, bad.

Shelley:

Yep.

Shelley:

If you say bad, they wanna know why it was bad and then, That will immediately send

Shelley:

them an email to their customer support and customer support will be emailing

Shelley:

you immediately saying, what went wrong?

Shelley:

How can we fix it?

Shelley:

How can we make this better?

Shelley:

So top of the line for customer support.

Jen:

Yeah.

Jen:

And it is, yeah it's been a great deal.

Jen:

I would say that lifetime.

Jen:

For what they're offering compared to webinar software.

Jen:

, jump in if you're interested in this.

Jen:

Yeah, because webinar software is expensive and since they're offering

Jen:

a lifetime discount for the next few days, if this is something that

Jen:

you're really interested in, it is something to really consider doing.

Jen:

Doing.

Shelley:

That's right.

Shelley:

And if you're already in StreamYard and maybe you just need to upgrade

Shelley:

so you can get that right now.

Shelley:

Definitely

Jen:

something to look at.

Jen:

For sure.

Jen:

Thanks.

Shelley:

Really?

Shelley:

You betcha.

Shelley:

What got now a little inspirational time because of there's a life

Shelley:

transition going on in my home with the moving into retirement years.

Shelley:

This is the good quote from Seneca.

Shelley:

Let us prepare our minds as if we'd come to the very end of life.

Shelley:

Let us postpone.

Shelley:

Let us balance life's books each day.

Shelley:

The one who puts the finishing touches on their life each day is never short of.

Shelley:

If I live today as if it were my last, what would I do?

Shelley:

And I had to think about that.

Shelley:

Today, this was in my journaling and I was like what would I do?

Shelley:

I definitely would wanna spend some time out in nature.

Shelley:

And the fact that Toby and I have this day trips channel is pushing us every week.

Shelley:

What are we going, where are we gonna go this week?

Shelley:

How are we getting out in nature?

Shelley:

What are we doing?

Shelley:

Even when it's windy and cold, we're still getting outside and we're recording

Shelley:

and we're coming up with adventures and stories every week, and it's

Shelley:

such a marvelous way to end the year.

Shelley:

Looking back at all those memories and all those photos and videos that we made

Shelley:

and seeing all the places that we went.

Shelley:

Being in nature is so relaxing, calming reaffirming, life-affirming.

Shelley:

So I would definitely have, part of it is being out in nature,

Shelley:

and the rest of it would just be.

Shelley:

Closing things down, like closing down all of my social media accounts so that

Shelley:

other people don't have to do it, things.

Shelley:

And then closing all my accounts out and make sure that I'm passing

Shelley:

that on to people who can use it.

Shelley:

And then taking whatever I have that I can give away to

Shelley:

other people, I would do that.

Shelley:

So it sparks your, some ideas for me about Yeah.

Shelley:

What would I do and what can I do today to start that process?

Jen:

Wait, does this mean you're shutting down all your social No,

Jen:

. Shelley: Cause I'm not dying tomorrow.

Jen:

. Jen: So if I live today as if it

Jen:

with John somewhere at the beach.

Jen:

Yeah.

Jen:

I really like the beach.

Jen:

I am in a very cold place.

Jen:

At least it's not snowing like it is in Seattle, but it's cold here.

Jen:

And I would wanna be someplace much warmer all the.

Jen:

With my loved ones.

Jen:

Yeah, I don't know.

Jen:

I don't know if I'd be I don't know.

Jen:

I'd probably be doing something, but I don't know that I'd be hitting it

Jen:

as hard on work, that's for sure.

Shelley:

Yeah.

Shelley:

Yeah.

Shelley:

Isn't that interesting?

Shelley:

When you ask yourself those questions, it's like, why am I doing this?

Shelley:

And is it important in the grand scheme of things now of.

Shelley:

I think what we do, we do because we wanna help people.

Shelley:

We wanna improve lives, and we do our show because it's not only is

Shelley:

it fun and it's great to be on a team together, but we feel like the

Shelley:

information that we give out is helpful to people and that's why we do it.

Shelley:

And I think we, we continue to do that no matter what.

Shelley:

Sure.

Shelley:

Even if you said, I'm moving to Arizona and

Shelley:

. Jen: No beaches in Arizona?

Shelley:

Nope.

Shelley:

Nope.

Shelley:

But there's Arizona.

Shelley:

I did that before.

Shelley:

, there is a Riverside.

Shelley:

Yes, I have checked out Arizona and they do not have a beach there.

Shelley:

Yeah.

Shelley:

Yeah.

Shelley:

I could have looked at a map before I moved there, but any hle?

Shelley:

Yeah, so I dunno.

Shelley:

I do think that I would be out in the public domain doing something for sure.

Shelley:

Probably I'd still be making video.

Shelley:

Yeah, things like that, but I wouldn't be hitting it as hard with building

Shelley:

a consultancy and that sort of thing.

Shelley:

Yeah.

Shelley:

Yeah.

Shelley:

But there's some things that we can close out each day, and then there's some things

Shelley:

where we're just building up for future.

Shelley:

Me, I'm future me is gonna look back and say, I, I'm glad I did this work

Shelley:

so that today I have this thing.

Shelley:

Yeah,

Jen:

we have to about that.

Jen:

I felt that way last week when we pre-recorded.

Jen:

Yeah.

Jen:

And I, future Jen felt pretty good about Jen in the past, having

Jen:

recorded the show on Thursday.

Shelley:

Yeah, cuz then you're like, I've got time to relax now.

Shelley:

. Exactly.

Jen:

Oh Toby, thanks for listening and watching.

Jen:

Yeah.

Jen:

Serving is a great reason for living.

Jen:

Absolutely.

Jen:

That's right.

Jen:

Absolutely

Shelley:

agree.

Shelley:

That's right.

Shelley:

And Toby and I are gonna be talking about retirement again in our show

Shelley:

today, so we're like gearing up for that.

Jen:

I, yeah, it's not time for me yet, so I don't.

Jen:

I don't wanna think about that too much . Yeah.

Jen:

Yeah.

Jen:

I'm not ready.

Jen:

Yeah.

Jen:

But I'm excited and I can't wait to hear about it.

Jen:

So have a good show today and thank you.

Jen:

I think, are we just telling everybody to have a great week?

Jen:

Is that where we are?

Jen:

We

Shelley:

are.

Shelley:

I know, my show this week was really short too, I think.

Shelley:

Super short show week

Shelley:

. Jen: That's great.

Shelley:

Have a good week everybody.

Shelley:

Thank you for being.

Shelley:

Thank you for joining the Women Conquer Business Podcast, posted

Shelley:

by Shelley Carney and Jen McFarland.

Shelley:

Please subscribe and leave a comment or question regarding your most challenging

Shelley:

content creation or business problem.

Shelley:

Then share this podcast with family and friends so they can find the support

Shelley:

they need to expand their brand and share their message with the world.

Shelley:

Check the show notes for links to valuable resources and come back again next week.

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