Hello and welcome to the Women Conquer Business Show.
Jen:I'm Jen McFarland, joined by Shelley Carney.
Jen:We're your go-to small business marketing show covering breaking marketing news
Jen:that affects you cool apps we found, and a deep dive into a marketing topic
Jen:with a side of motivation and inspir.
Jen:We'll also talk a little about our own entrepreneurial journeys as well.
Jen:Are you ready?
Jen:Let's get started.
Jen:Hello and welcome to Mucker Business.
Jen:I'm Jen McFarland and my brain is not working as well today.
Jen:For some reason, it's not Turkey still rebooting things getting leftovers.
Jen:Today we're gonna talk about why curiosity.
Jen:Your products and marketing.
Jen:Another way of thinking of this is actually why you need to be
Jen:doing ongoing market research.
Jen:It's not just when you start.
Jen:It's something you need to keep doing.
Jen:So how do companies make better products?
Jen:They get its marketing message on point out of curiosity.
Jen:Curiosity is so important to this whole process.
Jen:Your success comes from your desire to learn from your customers.
Jen:Curiosity has the power to change everything for the better.
Jen:It drives innovation, invention, and discovery.
Jen:It's the driving force behind progress.
Jen:Why?
Jen:When your business has a curious attitude, they have the ability to stop
Jen:chasing trends and start addressing its customer's deepest desires, which
Jen:leads to more money and more customers.
Jen:So in this episode, we'll talk about how you can incorporate curiosity into
Jen:your business to develop better product.
Jen:And guide your marketing message.
Jen:Boy, this sounds like a really good show.
Jen:I'm super excited.
Shelley:Yeah, I'm looking forward to, I'm really curious
Shelley:about what you're gonna say.
Jen:So how are you doing?
Shelley:I'm doing very well.
Shelley:So many of you may know.
Shelley:Last week I was doing a promotion for InfoStack to sell a product
Shelley:stack, and it was a challenge for me.
Shelley:I had never done.
Shelley:I've never gone really hard at selling a product like that before.
Shelley:And it was a very good learning experience.
Shelley:And once I had everything in place, all of the videos, all of the social media
Shelley:posts, they were all scheduled and ready to go, then I could step away and Toby and
Shelley:I were traveling on Monday and Tuesday, so I could just okay, zone that out.
Shelley:It's done.
Shelley:I don't have to think about it.
Shelley:It was a really good learning experience for me because halfway through I was
Shelley:like, I don't wanna do this anymore.
Shelley:It's not hard.
Shelley:Nobody's buying anything.
Shelley:I hate this.
Shelley:Because it was new to me and now I've been through it and I go, okay, I can do it.
Shelley:I've done it.
Shelley:I know how it's done.
Shelley:I can do it again.
Shelley:And I can do it for any product.
Shelley:So it was a really good.
Shelley:Push for me to have to do that was a growing experience.
Jen:I know that you made at least one sale because I supported
Jen:your cause and bought one.
Jen:That's right.
Jen:There you go.
Jen:And I know you got one That's right.
Jen:So you can't say nobody's buying cuz at least that's right.
Jen:One person,
Jen:. Shelley: Actually I did say that to Tobin.
Jen:Nobody's buying anything.
Jen:So he bought one too.
Jen:he's I'll buy you one
Jen:. Jen: That's how.
Jen:Support, man.
Jen:That's customer support.
Jen:That's right.
Jen:Friends, that's sometimes how this starts is when you're getting out
Jen:there and doing something new.
Jen:Sometimes you just need your buds to be like, I got your back.
Jen:So there you go.
Jen:You sold at least two.
Jen:I'm sure there were many, many more.
Jen:It looked like a good pack.
Jen:So the InfoStack,
Shelley:yeah, I bought one.
Shelley:I thought it looked great.
Jen:Yeah.
Jen:Yeah, I was I'll admit, I only redeemed a few, including yours, . Cuz what
Jen:infos stack is, for those of you who don't know, there, there are these
Jen:bundles that come out and creators make something that goes in the bundle and
Jen:then as part of that, you can go in and redeem a bunch of these coupon codes.
Jen:A course, or for some of them it was like an ebook or something like that, and
Jen:you're able to, go through it and do it.
Jen:Some of them looked like they were very long and involved, and
Jen:I was like, I'm never gonna finish this, just never gonna do it.
Jen:Like why?
Jen:So it's, it looked like a really cool deal.
Jen:I'm hoping that you get also traffic and subscribers from people you don't know.
Jen:That's one of the reasons.
Jen:It's important to do these things is it gets you exposure
Jen:among all of the creators.
Jen:So if you are invited to do something like this, become a part of a bundle and
Jen:you know that there's gonna be like 20 people, they're also all sending it out,
Jen:or they're supposed to be to their group.
Jen:So you're getting exposed to a whole new audience.
Jen:And so I'm excited to see how that all turns out.
Shelley:Me too, . It's a process, but getting through the whole
Shelley:promotional week was so good for me.
Shelley:I didn't like it.
Shelley:It was hard.
Shelley:It was outside my comfort zone and I didn't wanna do it, but I pushed through
Shelley:and now I'm on the other side of it and I can say I'd done that and I know
Shelley:how to do it and I can do it again.
Shelley:The other thing that's going on this week is my husband.
Shelley:Is retired as of today.
Shelley:As of today.
Shelley:So we've been really focusing on retirement and what that's about.
Shelley:And Toby and I are talking about retirement in our shows this
Shelley:week and becoming an encore entrepreneur and what that's and
Shelley:some of the myths about retirement.
Shelley:So we're diving into that a little bit the more this week.
Jen:Yeah, retirement's just not on the docket for me.
Jen:It's on the husband, I'm excited.
Jen:I'm excited about this new step and this new stage for you and for Kevin.
Jen:I think it's gonna be, That's exciting.
Jen:It's something different.
Jen:Yeah.
Shelley:He's happy.
Shelley:It's I'm retired now.
Shelley:Yeah.
Shelley:This past year he is been home so much anyways that it's pr been practice
Shelley:retirement, but practice retirement.
Shelley:Sure.
Shelley:Yeah.
Shelley:So we're happy about it.
Shelley:We're excited about it.
Shelley:And Toby and I have been, Doing traveling for our day trip show.
Shelley:And we got to go down to Alamogordo.
Shelley:We got to see a lot of things that we hadn't seen, hadn't discovered.
Shelley:And we went to pistachio land, which was really cool.
Shelley:Oh, that would be cool.
Shelley:Unfortunately we got there five minutes before they closed,
Shelley:so we didn't get to do much.
Shelley:Oh, I could have spent an streamhour and a half, two hours in that place.
Shelley:But it was like, okay, they let us stay an extra 15 minutes.
Shelley:So I actually got to taste the wines and we bought a bottle of wine and we
Shelley:would get some pistachios and . I was
Shelley:gonna
Jen:say, you get pistachios and
Shelley:pistachio.
Shelley:We did.
Shelley:That was
Jen:fun.
Jen:So I haven't, my, I have not had all the excitement of retirement and traveling.
Jen:We spent a lot of our Thanksgiving weekend, holiday time being chill.
Jen:We didn't have family visiting, nor did we go visit family.
Jen:That's a rare thing for us.
Jen:And so we were just, it was a very low key, maybe lazy and that's okay cuz
Jen:we don't have that luxury very often.
Jen:And we also, I was also migrating off of systems.
Jen:I've been doing a lot of that as I shared with Shelley, changing
Jen:the project management software that I'm using, moving to Asana.
Jen:And then the project I've been working on this week is migrating.
Jen:I have a course on App Sumo.
Jen:It's sold.
Jen:It's selling Shelley, I think it's sold like 380, and so we're
Jen:getting close to selling 400.
Jen:It's unteachable.
Jen:I don't use Teachable for anything else.
Jen:It turns out that Teachable isn't the best platform for everything that I wanna do.
Jen:It's really great for selling courses on App Sumo , but for the full scope
Jen:of what it is that I wanna do it.
Jen:Gonna be piecing together.
Jen:Just too many things.
Jen:And so I'm migrating off of Teachable and moving onto a
Jen:platform called Learn Worlds.
Jen:I was all set to go to podium.
Jen:I had all of that figured.
Jen:And then I went to this website there, there membership geeks.
Jen:I have followed them for a very long time and I was looking at what they recommend.
Jen:Now their top recommendation is WordPress with.
Jen:Community all of that and.
Jen:Don't wanna do WordPress.
Jen:My clients, my customers aren't super technical.
Jen:That's part of what I offer to people, is making things easy technology wise.
Jen:So I didn't think it was a good fit for my customers and for me.
Jen:I just am tired of, in my own personal business, I'm tired
Jen:of dealing with WordPress, so I didn't wanna go that route.
Jen:But they had some other things on the Membership Geek site, some other
Jen:platforms that they recommended, and one of them is this learn world.
Jen:In researching through their Facebook group and looking at all
Jen:of the documentation that they have, I was like, you know what?
Jen:That's gonna work for me.
Jen:So I am migrating onto Learn Worlds moving at the very least,
Jen:moving the course from App Sumo.
Jen:There's two of them.
Jen:Move on.
Jen:Teachable, moving both of them over onto, Learn worlds and then we'll see what
Jen:happens with all the other courses that I have on Epiphany in different places.
Jen:They may be going to learn worlds as well.
Jen:Otherwise, still working with Ante.
Jen:My amazing executive assistant, she's been helping me organize.
Jen:We've been doing a lot of workflows, a lot.
Jen:Starting to map out like the how things work, , because when you work on your
Jen:own sometimes everything is in your head.
Jen:Mm-hmm.
Jen:and that's really not the best . Yeah.
Jen:So that's a lot of what's going on over here.
Jen:Yeah.
Jen:Are you ready for some breaking news?
Jen:Yes.
Jen:Okay.
Jen:I don't know if you've heard this or not, but Alon Musk took over Twitter , and he's
Jen:been dealing with a lot of the fallout.
Jen:There's so much going on with that.
Jen:He has let go of a lot of his staff and part of what he is doing is also.
Jen:decreasing content moderation.
Jen:They are doing a lot with computer generated that used to be a lot of like
Jen:hand touch moderation to make sure that when you do content moderation, meaning
Jen:like people say things that are untrue or use words that are inappropriate.
Jen:And you do it automatically in some cases, but you still need to review
Jen:some things to make sure it's okay.
Jen:And one of the things with the reduction in staff is they're not doing moderation.
Jen:So what by hand?
Jen:So what is happening is then there are people who are tracking it.
Jen:There have been all of these increases of really inflammatory words being
Jen:used on the platform among other instability issues and things like that.
Jen:And then, What we forget for those of us who are in the States is
Jen:that in other parts of the world, they require things like content
Jen:moderation and protection of privacy.
Jen:The privacy head of Twitter is also gone now as well.
Jen:So what Musk and Twitter are facing are a potential ban in the eu.
Jen:Over the lack of content moderation, and this is being reported in Reuters.
Jen:Some of the other things that he's facing right now in the EU is the
Jen:treatment of employees who are in the eu.
Jen:They have much more stringent laws around.
Jen:Unions, how much people have to work the procedures before you can fire somebody.
Jen:So it's an interesting case study in leadership.
Jen:It's a very volatile platform right now.
Jen:I'm not saying people need to get off of it necessarily, but if you've put all of
Jen:your eggs in the Twitter basket, you do need to be establishing a backup plan.
Jen:If you get a lot of business from Twitter, you need to start looking at
Jen:other platforms seriously, because.
Jen:There's just so much volatility and uncertainty on Twitter right now.
Jen:It's really hard to tell if it's gonna be here, if it's gonna get hacked.
Jen:There's an increase in people trying to hack it.
Jen:Believe it or not.
Jen:You can monitor that and people are monitoring that and finding that.
Jen:Yeah, people are trying to hack it because there's fewer staff,
Jen:so there's a lot of volatility.
Jen:There's a lot going on with Twitter, and now it looks like
Jen:they could be potentially facing a.
Jen:In places like the eu
Shelley:Mm.
Shelley:And I had been thinking about closing down Twitter, but I don't
Shelley:use it much except for posting, basically promoting my content.
Shelley:But the idea that somebody could hack my account or get any of my private
Shelley:information, because I'm on Twitter now, that is disturbing and it makes me wanna.
Shelley:Close everything down.
Jen:Yeah at the very least, you could do two factor so that someone
Jen:can get into your individual account, but your email address, even if you
Jen:deleted your account today, your email address still in their database.
Jen:So anybody who's using it and taking it off, it's gonna be
Jen:really hard to guarantee safety.
Jen:I would still say that if you're on Twitter, and you're not using it
Jen:a lot, you would think, you might think about keeping it so that you
Jen:can have your business name, a link to your website and pinning a post to
Jen:the top saying where you are active.
Jen:And that's actually my advice to anybody who, set up all your
Jen:platforms everywhere, pick the place where you're active and then.
Jen:Keep things like Pinterest and tell people where you are active
Jen:and how they can find you.
Jen:So if you have any questions or around the volatility around Twitter
Jen:you can email us at hello women cooker biz.com, talk about it.
Jen:As of right now, I'm not saying get off . If Twitter's working
Jen:for you, keep using Twitter.
Jen:Just know that they're facing some headwinds right now and it is a
Jen:little bit volatile for people.
Jen:I wouldn't necessarily recommend it if you're brand new to social media.
Jen:There really aren't any good alternatives that are popping up for business as an
Jen:alternative to Twitter at this point.
Shelley:I like LinkedIn, but I'm, Right.
Jen:But I'm saying like, if you like Twitter and you
Jen:like that I'm not a Twitter
Shelley:fan.
Shelley:Yeah, no.
Shelley:I used to like it back when it first, started back 2000 9, 10 11.
Shelley:I had fun.
Shelley:I had fun on there, but it was basically tweeting back and forth to your friends.
Shelley:It was like texting in public.
Shelley:Then it became something.
Shelley:Different and more.
Shelley:And it became a place for journalists to talk to people about, important matters.
Shelley:And then they would actually look at Twitter and pull things
Shelley:off to put 'em up on the news.
Shelley:So it became that.
Shelley:Trusted of a platform and now that's gone and it's
Jen:sad that is gone and it's very strange for business.
Jen:I would say if you're getting traction from it, keep at it.
Jen:It's not, it's still good for seo, it's still good for a lot of
Jen:things, but it's, it is volatile.
Jen:And it is not something where you just wanna do that and nothing else.
Jen:Which is not my recommendation for people anyway.
Jen:, you wanna have absolutely.
Jen:You, you wanna have a platform that you own, that you can's, right?
Jen:Send people to and then use social media.
Jen:It's extra.
Shelley:Yes.
Shelley:Listen to this important stuff, , and that was our breaking news for today.
Shelley:Da da da.
Shelley:You ready for presentation?
Shelley:Sure.
Shelley:Power
Jen:up Jen.
Jen:We're gonna power up into the training.
Jen:We are gonna talk about curiosity, which I love.
Jen:I'm a lifelong learner.
Jen:I take strengths finder.
Jen:I come up as a learner.
Jen:So you know, I like to research everything, and yet when I talk
Jen:to my clients and when I talk to others, people are very hesitant.
Jen:To ask their existing customers questions.
Jen:It's like they don't want to bother them.
Jen:, nobody wants to take a survey.
Shelley:I don't wanna hear any bad news.
Shelley:. I think
Jen:that's what is, and I think that that's part of it, right?
Jen:Yeah.
Jen:No one wants to ask for feedback.
Jen:Yeah.
Jen:Because they're afraid that they're gonna hear something negative.
Jen:But having curiosity around how the services are, where the problems lie, and.
Jen:where you can improve.
Jen:And then in the case of things like market research, being curious
Jen:around where the gaps are in the process are extremely helpful.
Jen:Like I had a client who decided not to continue with me.
Jen:I don't know if I've even told you this.
Jen:Shelley decided not to continue with me.
Jen:Yeah.
Jen:And it was like the reason why I have Alon because this.
Jen:Who I'm still in contact with, who is a wonderful person, was very honest
Jen:with me about some things that had fallen off in terms of communication.
Jen:And I was like, you know what?
Jen:I just can't do this by myself anymore.
Jen:That's the truth.
Jen:And when you get that feedback, it was extremely painful and it was exactly
Jen:what I needed to hear because there was no way I could continue to grow.
Jen:unless I started to get help and I became open to that.
Jen:So being curious, asking for feedback, and this was feedback I did not ask
Jen:for, by the way, , getting curious about feedback and being willing to accept it.
Jen:Like I could have been like whatever, but that's not my response.
Jen:My response was, oh my gosh you're totally right and.
Jen:Addressing it and continuing to address it because it is important
Jen:and valuable, and so you have to look at customers as a valued resource.
Jen:For you.
Jen:Customers are not here just to give you money.
Jen:, they're hearing it.
Jen:I know they need to get support from you and they also need to be able to give
Jen:you feedback that can help you improve.
Jen:And so you have to be res responsive to it.
Jen:You have to be receptive to hearing it.
Jen:That said, at the same time, it's really important that you also ask question.
Jen:From customers because it can help you innovate.
Jen:It can help you get better.
Jen:If you're not listening for how people describe what you do , then
Jen:you're probably missing out on how you can communicate about
Jen:the products that you offer.
Jen:There are so many reasons to be curious because it helps you innovate, come
Jen:up with new things, come up with new products, come up with new services to.
Jen:Yes,
Jen:. Shelley: I, in fact, took a a course
Jen:Basically, it's validating a business before you rarely get into it.
Jen:And in order to do that, you talk to people is this a service you need?
Jen:What do you think of this, this, this, and then you take their language and
Jen:you use that in your marketing message.
Jen:And you also validate whether your business is even viable, if people
Jen:are going to want your services or products before you ever get it started.
Jen:So that's the best way to start.
Jen:And don't stop there.
Jen:Keep going, keep
Jen:asking.
Jen:Exactly.
Jen:Yeah.
Jen:Yeah.
Jen:And that's my point.
Jen:Like a lot of people start at the beginning and they ask those question.
Jen:and then they're like, okay, got it.
Jen:Donezo, , check that
Shelley:box.
Shelley:It will never change.
Jen:It'll never change.
Jen:And what I'm telling you is it will and it does.
Jen:And it's important.
Jen:Yeah.
Jen:Because if you want to grow your business, if you want to continue to
Jen:offer services, if you want to continue to help people, you need to have these
Jen:conversations so that you're keeping pace.
Jen:You can't see everything from the outside.
Jen:You don't know.
Jen:, what is going on with other businesses based on their
Jen:social media or their website?
Jen:, you just don't know.
Jen:You don't know what people are doing.
Jen:The only way that you can really innovate and discover is to not only look at your.
Jen:Competitors or people doing like services, it's also to talk to the
Jen:people that you've worked with in the past or that you're working with now
Jen:and finding out where the gaps are and then being like, oh, I can do that.
Jen:I can totally do that, . And then that's where you realize, because
Jen:when, and I think that this is true for both of us and for everybody
Jen:who's listening, we do things without realizing how hard it is for other.
Jen:And until we know that what's hard for other people.
Jen:Yeah.
Jen:We don't know what services to offer.
Jen:Like for a lot of people, Shelley, doing what we're doing
Jen:right now would be really hard.
Jen:Like being live on social media, have being in front of a camera.
Jen:Do you know all of the things, all of the services that you offer for people,
Jen:that's really difficult for other.
Jen:It is, and that's why it's a service that you.
Shelley:That's right.
Shelley:And that's why I start my course with mindset, getting your mind right,
Shelley:understanding that what it is to be out there online, showing your face, talking
Shelley:to people, becoming known, that's a thing.
Shelley:And, for people who've never done any kind of speak, And the public speakers
Shelley:are fine with it cuz they're used to that.
Shelley:But for people who aren't used to putting themselves out there like that
Shelley:they're, it's scary and difficult and I understand that because it was scary
Shelley:and difficult for me at first as well.
Shelley:So we're all coming from the same place.
Jen:Yeah.
Jen:Yeah.
Jen:And the times to really pay attention.
Jen:And if you're like, well, I don't wanna ask my customers, I don't wanna
Jen:be curious and like directly ask them, the time to be curious is when
Jen:people are like, Hey, hey, hey, hey.
Jen:What, what was that?
Jen:What is that you just did?
Jen:Or can you explain that to me in another way?
Jen:Because I don't understand what you.
Jen:So when I speak to groups, that happens sometimes when I'm working with a client.
Jen:Sometimes that happens where they wanna know something in a different
Jen:way, and that's when I'm like, oh, I could make a course about that,
Jen:or , I could do something about that.
Jen:Mm-hmm.
Jen:. So it's something to really look at how you.
Jen:Address those concerns in a different way, and it's because we
Jen:do things without thinking about it.
Jen:You're really good at doing things.
Jen:That's why you started a business.
Jen:And then translating that into ways that your clients will respond or
Jen:translating that into ways that people who are doing a search will
Jen:also look, that's the power of c.
Jen:. Shelley: Yeah.
Jen:And Curiosity is an excellent tool to help you cope when things are going
Jen:wrong instead of just the world hates me and I'm just gonna sit over here in
Jen:the corner and not do anything and cry.
Jen:That's.
Jen:Not going to be productive, but if you can be curious if you can pull
Jen:that curiosity tool out of your tool bag and say, what went wrong?
Jen:What can I do better?
Jen:Why didn't people respond to this, in the way that I thought they would, and in.
Jen:Tool around with it, and tweak things and it's hard to do because
Jen:we take it personally, right?
Jen:Yeah.
Jen:When people are like, oh, I didn't like this about your product.
Jen:Oh no, that's my product and you didn't like it.
Jen:And oh, we can really, take it personally or we can get that
Jen:curiosity tool out and we can.
Jen:Bang around with it and say, okay, yeah, what's wrong with this?
Jen:Why didn't it work?
Jen:What was, what can I fix?
Jen:What can I make it different so that people understand it better
Jen:and so that it's more effective.
Jen:Yeah,
Jen:absolutely.
Jen:Now, I will say that you can be too curious.
Jen:And I'm talking to people like myself and others who tend to get into
Jen:that like analysis paralysis, right?
Jen:You can spend all of your time focusing on feedback and research
Jen:and never get to the execution phase.
Jen:Yeah.
Jen:, that's not what we're talking about here.
Shelley:Execution is part of the part of it.
Shelley:You gotta put it out there for people to try to get additional feedback
Shelley:and to make it better to tweak
Jen:it.
Jen:Absolutely.
Jen:Yeah.
Jen:Like I was telling Shelley before the show, the app Sumo product, the
Jen:one I'm moving off of, teachable, we've sold close to 400 of those.
Jen:We have a lot of evidence around.
Jen:People like it , and we've gotten a few comments along the way that I was
Jen:like, okay, it's been about a year.
Jen:It's time to kinda shore that up and talk about some other things
Jen:because it, after it's podcasting, the, it's a podcasting course.
Jen:After a year, people tend to not be as, it, it, it fade.
Jen:Things change.
Jen:It, it gets updated.
Jen:So you need to start paying attention to the signals and listen to what it
Jen:is that people need because it changes.
Jen:It's evolving, especially in the type of work that both of us do.
Jen:Anything to do with marketing.
Jen:It's constantly changing and evolving, but then a lot of the
Jen:work that people do in your, in.
Jen:If you're watching or listening right now, that also is evolving and changing,
Jen:and so you have to stay a pace of things and understand what the problems are.
Jen:But I can tell you right now, fundamentally for a lot of the people
Jen:that I work with, , they are struggling with the same questions, that
Jen:they've always been struggling with.
Jen:It's just the answer maybe is a little bit different.
Jen:And as I work more and more with people and refine how I talk about things,
Jen:I will tell you that even though many of the answers are the same, like
Jen:I've always told people, set up your profiles and pin a post to the top,
Jen:telling 'em where you're the most.
Jen:right?
Jen:I've done that for years, but how I describe that five years ago, way
Jen:different than how I describe it now.
Jen:Hmm.
Jen:We have to continue to evolve in terms of how we speak about things
Jen:so that people understand it.
Jen:And that's part of being curious too, is paying attention to
Jen:when people are confused.
Jen:If people are confused, that doesn't mean oh, I'm just so
Jen:smart I'm smarter than my clients.
Jen:No, it has more to do with the fact that they need to learn more from you.
Jen:They're coming to you for service.
Jen:They need to learn more from you.
Jen:How you clarify it is something that you can then talk about in
Jen:terms of your marketing message.
Jen:When you describe what you do to other.
Jen:Does that make sense?
Jen:The questions that you get are then guideposts for what you need to be
Jen:talking about publicly for how you help people and the problems that you.
Shelley:Yeah, and it, whenever I get a question, I try to
Shelley:immediately do a show about it.
Shelley:, I do.
Shelley:It's oh, content.
Shelley:You,
Jen:I try to write it down.
Jen:I will admit that I, I end up with all these post-it notes everywhere.
Jen:And even though I use my remarkable a lot of times for keeping these notes and
Jen:things I do she should have seen this desk, Shelley last week where it was
Jen:just, Piles and piles of Post-it notes.
Jen:And then on Sunday or Saturday, over the weekend, like all weekend,
Jen:I was like looking at all the Post-It notes and going, okay, note
Jen:to me this was about this client.
Jen:Do I need to follow up?
Jen:And so sometimes these notes get lost of like questions people have
Jen:and But this is all gold, right?
Jen:You wanna write down the questions that people have, and if you can't, if you're
Jen:not Shelley and you're not making a show about it, then keep a list somewhere
Jen:of common questions that you hear.
Jen:And these can be blog posts.
Jen:These can be like language that you add to your website.
Jen:This can be.
Jen:So many used in so many different ways to talk about, I hear you, I understand
Jen:the problems that you have, and here's how I can help you solve them.
Jen:And that's how you innovate and how you begin to communicate
Jen:around the things that, that your customers are curious about.
Jen:So you're curious to find out what they want.
Jen:, that's the key to this.
Shelley:Yeah.
Shelley:Yeah that's one of the nice things about this program that I was in
Shelley:last week where I got some new customers coming into my courses.
Shelley:So they're trying them out so I can talk to them and say, what
Shelley:are you getting out of the course?
Shelley:What do you like, what do you not like?
Shelley:What are you missing?
Shelley:What can I do to make it better?
Shelley:So that is one of the reasons I'm excited about having people in there to test it
Shelley:out and, make it as valuable as possible.
Jen:Exactly.
Jen:I don't know that I have a bunch more to add to this.
Jen:I think that a lot of times we overthink these things.
Jen:I think that we get going in our own expertise and we forget
Jen:about being curious and about.
Jen:We tend to think, okay, I've achieved product market fit.
Jen:So that's the part that you were talking about at the beginning
Jen:of is this a viable idea?
Jen:Right.
Jen:Are the people that I wanna deliver it to the right audience, is this, is the
Jen:thing I'm making is my widget gonna sell?
Jen:Whatever that is.
Jen:If it's a product or a service that's like product market fit, that's
Jen:the first layer of market research.
Jen:A lot of times people don't take that next step of following through.
Jen:And asking those questions after the fact.
Jen:I think we've talked about that a lot.
Jen:Do you have any, anything else to add about the importance of
Jen:doing this on an ongoing basis?
Shelley:I think it's just something that, you maybe wanna have it in
Shelley:your tickler file where you go every now and then you're, you come across
Shelley:it, oh, I need to do send out a poll today, or whatever it is that, that
Shelley:you're dealing to, to get feedback and.
Shelley:Not just wait for somebody to quit you and go, oh, I don't like you anymore,
Shelley:because you're not where you're not doing what you used to do for me.
Shelley:And now it's different, right?
Shelley:You don't wait for 'em to quit.
Shelley:You, get in there and have a conversation.
Shelley:Are you happy?
Shelley:Is everything going okay?
Shelley:Maybe you notice some changes or their communication is falling
Shelley:off with you, or something's Mm.
Shelley:Tickling at you and you're don't ignore it.
Shelley:Instead, reach out and say, what's happening and where are we?
Shelley:And are you happy?
Shelley:And what can I do?
Shelley:And . Absolutely.
Shelley:Yeah.
Shelley:Yeah.
Shelley:Sometimes we're afraid because we don't wanna lose that client , but,
Shelley:and we don't wanna, we don't wanna pick at something and have it poo, you.
Shelley:Yeah.
Shelley:So that's open.
Shelley:. Jen: That's the key.
Shelley:Stay in contact.
Shelley:Ask the hard questions and ask the easy questions too.
Shelley:Get out there.
Shelley:Be curious.
Shelley:Yeah, that's how this free download, the free marketing self-assessment,
Shelley:that's where that came from.
Shelley:That came directly out of.
Shelley:A speaking engagement.
Shelley:Like I went through, I taught a class about digital marketing and
Shelley:I had somebody raise their hand.
Shelley:I was like, yeah.
Shelley:And they're like do you have some sort of like self-assessment that we
Shelley:could take ? I was like, yes, I do.
Shelley:That's a really great idea,
Shelley:. Shelley: And it's going
Shelley:It's go to send fox.com/wcb and get your self assessment from
Shelley:Jen, and that's gonna answer a lot of questions for you about your.
Jen:Absolutely.
Jen:But at the time they asked me, I was like, I think I even said,
Jen:that's a really great idea.
Jen:I'm I gonna make one of those?
Jen:Absolutely.
Jen:You have one of those within you, and I know that Shelley also has
Jen:her great opt-in, which is getting the framework and schedule to
Jen:consistently create content every week.
Jen:That's, as we all know, is how you begin to build that audience.
Jen:It's how you begin to get people to respond to you so that they
Jen:really know what it is that you.
Jen:And you can get that@framework.agkmedia.studio
Jen:and get on that.
Jen:Get on it.
Shelley:Yeah.
Shelley:Yeah.
Shelley:Consistency is the number one challenge for anybody who creates
Shelley:content, being consistent.
Shelley:How do you stick with it?
Shelley:How do you make it happen every week?
Shelley:Or do your batching once a month, whatever it is, how do you make it consistent?
Shelley:And that's what it really address.
Shelley:All right.
Shelley:Are we ready for next up tweaks of the week?
Shelley:Oh, and this is me.
Shelley:This is you, . I guess I better get ready to do this.
Shelley:I'm just gonna, I'm, are you ready?
Jen:I'm gonna sit down.
Jen:I'm gonna lay back over here and let you take over the rest of the show.
Shelley:All right.
Shelley:Here's what I wanted to share with you.
Shelley:I'm gonna put this up on the screen.
Shelley:Oh, there it is.
Shelley:This is StreamYard.
Shelley:, they just this week are announcing StreamYard on air webinars and for
Shelley:cyber week this week, if you're listening, The day we make this, or the
Shelley:day after for cyber week, get double the views on all plans in a lifetime
Shelley:discount on their new premium and growth plans, which ends in four days.
Shelley:There's four days remaining, so they're doing it over the weekend.
Shelley:And as you can see here is their pricing plans.
Shelley:This is the yearly, that's the monthly.
Shelley:Toby and I are on the professional plan, which is $49 a month, and
Shelley:that includes StreamYard, on air webinars of 250 viewers.
Shelley:Let's talk a little bit more about what that is.
Shelley:So what is StreamYard on air?
Shelley:It's the easiest way to create webinars.
Shelley:It's brand new from StreamYards.
Shelley:So if you're already doing live streaming, multi streaming anyway,
Shelley:and you wanna do webinars where you can collect people's emails and.
Shelley:And grow your email list in that way.
Shelley:And you can also embed the stream on your website so you get people
Shelley:to show up on your website.
Shelley:This is a way you can do that.
Shelley:So why use Streamy Yard on air for your webinars?
Shelley:They're stable.
Shelley:They have a great product that is really.
Shelley:Best in class for live streaming.
Shelley:When you put out the product on StreamYard, you know you're gonna.
Shelley:Be as glitch free as you possibly can be relying upon internet and everything else.
Shelley:But still they do what they can to make everything as glitch free
Shelley:as possible, and really stable and give you good audio and good video.
Shelley:And you get to collect emails with this webinar package
Shelley:with a simple registration.
Shelley:You can embed it for customization.
Shelley:Fully brand the webinar experience for your viewers.
Shelley:You can embed the webinar on your website and chat embedding is coming
Shelley:soon, so that's not something they have today, but it is coming soon.
Shelley:They're working on getting that completed.
Shelley:So whether you're streaming to 10 viewers or 10,000 or 250 in our
Shelley:case, cause that our limit our plans are the most competitive out there
Shelley:and people don't have to download any go-to webinar or Zoom software
Shelley:under their computer to access it.
Shelley:It's all taken care of in the cloud.
Shelley:It's very simple to set it up.
Shelley:As you can see you can choose destinations, you can multistream
Shelley:it, or you can put it just on your website, wherever you choose to do it.
Shelley:And this is just getting started, so I know they're going to be adding more
Shelley:and more features to this webinar plan.
Shelley:If you wanna know more about it we'll put the the link to their
Shelley:video that discusses it, which is on YouTube into the description box
Shelley:so that you can check that out for
Jen:yourself.
Jen:I will say that StreamYard, this was something that Shelley brought
Jen:into my world and I have used other things like Restream and Zoom.
Jen:Obviously I've used Zoom.
Jen:I find StreamYard to be so easy and the audio is better.
Jen:Than Restream.
Jen:I think it's better than Zoom as well.
Jen:Yeah, and it is, it's just incredibly easy and I feel like if you're already
Jen:using StreamYard and you do a lot of speaking and you wanna go into webinars,
Jen:, this is a natural thing for you to do.
Jen:This is a natural extension of what you're doing.
Jen:Now I have clients who do like weekly.
Jen:Facebook Lives or LinkedIn lives and they use Streamy Yard.
Jen:I'm like, this is a natural next step for you is to go into doing
Jen:webinars and Streamy Yard is now making it super easy to do.
Jen:This is probably a, now what Streamy Yard is doing is they're being a
Jen:competitor to like things like DEO and some of the other webinar software
Jen:because they can stream to so many places and then with a form, you can
Jen:make it really easy to do some webinar.
Jen:Software.
Jen:So they're I guess you could say streamer is looking at two different things.
Jen:They're looking at comp, competing with like Zoom
Jen:webinars and then competing with.
Jen:Some of the streaming software like Streamy Yards or re stream.
Jen:So this is fascinating.
Jen:It's very exciting to see.
Jen:Now,
Shelley:streamy Yard, I know last year and maybe the year before,
Shelley:at least last year, I know for sure they were doing webinars.
Shelley:They were doing big ones and they were using Hop in is there Platform?
Shelley:Yeah, platform.
Shelley:Now I think they were not completely satisfied with Hop in.
Shelley:So they built their own webinar product.
Shelley:Yeah.
Shelley:And then of course they can offer it to.
Shelley:Their clients as well.
Shelley:Yeah.
Shelley:Yeah, this is great.
Shelley:I've always been very happy with Streamy Yard's product.
Shelley:They, they, they really work hard to listen to their customers and to do the
Shelley:things that that customers are asking for.
Shelley:Every time we end a stream, it says, how was the stream?
Shelley:Good, bad.
Shelley:Yep.
Shelley:If you say bad, they wanna know why it was bad and then, That will immediately send
Shelley:them an email to their customer support and customer support will be emailing
Shelley:you immediately saying, what went wrong?
Shelley:How can we fix it?
Shelley:How can we make this better?
Shelley:So top of the line for customer support.
Jen:Yeah.
Jen:And it is, yeah it's been a great deal.
Jen:I would say that lifetime.
Jen:For what they're offering compared to webinar software.
Jen:, jump in if you're interested in this.
Jen:Yeah, because webinar software is expensive and since they're offering
Jen:a lifetime discount for the next few days, if this is something that
Jen:you're really interested in, it is something to really consider doing.
Jen:Doing.
Shelley:That's right.
Shelley:And if you're already in StreamYard and maybe you just need to upgrade
Shelley:so you can get that right now.
Shelley:Definitely
Jen:something to look at.
Jen:For sure.
Jen:Thanks.
Shelley:Really?
Shelley:You betcha.
Shelley:What got now a little inspirational time because of there's a life
Shelley:transition going on in my home with the moving into retirement years.
Shelley:This is the good quote from Seneca.
Shelley:Let us prepare our minds as if we'd come to the very end of life.
Shelley:Let us postpone.
Shelley:Let us balance life's books each day.
Shelley:The one who puts the finishing touches on their life each day is never short of.
Shelley:If I live today as if it were my last, what would I do?
Shelley:And I had to think about that.
Shelley:Today, this was in my journaling and I was like what would I do?
Shelley:I definitely would wanna spend some time out in nature.
Shelley:And the fact that Toby and I have this day trips channel is pushing us every week.
Shelley:What are we going, where are we gonna go this week?
Shelley:How are we getting out in nature?
Shelley:What are we doing?
Shelley:Even when it's windy and cold, we're still getting outside and we're recording
Shelley:and we're coming up with adventures and stories every week, and it's
Shelley:such a marvelous way to end the year.
Shelley:Looking back at all those memories and all those photos and videos that we made
Shelley:and seeing all the places that we went.
Shelley:Being in nature is so relaxing, calming reaffirming, life-affirming.
Shelley:So I would definitely have, part of it is being out in nature,
Shelley:and the rest of it would just be.
Shelley:Closing things down, like closing down all of my social media accounts so that
Shelley:other people don't have to do it, things.
Shelley:And then closing all my accounts out and make sure that I'm passing
Shelley:that on to people who can use it.
Shelley:And then taking whatever I have that I can give away to
Shelley:other people, I would do that.
Shelley:So it sparks your, some ideas for me about Yeah.
Shelley:What would I do and what can I do today to start that process?
Jen:Wait, does this mean you're shutting down all your social No,
Jen:. Shelley: Cause I'm not dying tomorrow.
Jen:. Jen: So if I live today as if it
Jen:with John somewhere at the beach.
Jen:Yeah.
Jen:I really like the beach.
Jen:I am in a very cold place.
Jen:At least it's not snowing like it is in Seattle, but it's cold here.
Jen:And I would wanna be someplace much warmer all the.
Jen:With my loved ones.
Jen:Yeah, I don't know.
Jen:I don't know if I'd be I don't know.
Jen:I'd probably be doing something, but I don't know that I'd be hitting it
Jen:as hard on work, that's for sure.
Shelley:Yeah.
Shelley:Yeah.
Shelley:Isn't that interesting?
Shelley:When you ask yourself those questions, it's like, why am I doing this?
Shelley:And is it important in the grand scheme of things now of.
Shelley:I think what we do, we do because we wanna help people.
Shelley:We wanna improve lives, and we do our show because it's not only is
Shelley:it fun and it's great to be on a team together, but we feel like the
Shelley:information that we give out is helpful to people and that's why we do it.
Shelley:And I think we, we continue to do that no matter what.
Shelley:Sure.
Shelley:Even if you said, I'm moving to Arizona and
Shelley:. Jen: No beaches in Arizona?
Shelley:Nope.
Shelley:Nope.
Shelley:But there's Arizona.
Shelley:I did that before.
Shelley:, there is a Riverside.
Shelley:Yes, I have checked out Arizona and they do not have a beach there.
Shelley:Yeah.
Shelley:Yeah.
Shelley:I could have looked at a map before I moved there, but any hle?
Shelley:Yeah, so I dunno.
Shelley:I do think that I would be out in the public domain doing something for sure.
Shelley:Probably I'd still be making video.
Shelley:Yeah, things like that, but I wouldn't be hitting it as hard with building
Shelley:a consultancy and that sort of thing.
Shelley:Yeah.
Shelley:Yeah.
Shelley:But there's some things that we can close out each day, and then there's some things
Shelley:where we're just building up for future.
Shelley:Me, I'm future me is gonna look back and say, I, I'm glad I did this work
Shelley:so that today I have this thing.
Shelley:Yeah,
Jen:we have to about that.
Jen:I felt that way last week when we pre-recorded.
Jen:Yeah.
Jen:And I, future Jen felt pretty good about Jen in the past, having
Jen:recorded the show on Thursday.
Shelley:Yeah, cuz then you're like, I've got time to relax now.
Shelley:. Exactly.
Jen:Oh Toby, thanks for listening and watching.
Jen:Yeah.
Jen:Serving is a great reason for living.
Jen:Absolutely.
Jen:That's right.
Jen:Absolutely
Shelley:agree.
Shelley:That's right.
Shelley:And Toby and I are gonna be talking about retirement again in our show
Shelley:today, so we're like gearing up for that.
Jen:I, yeah, it's not time for me yet, so I don't.
Jen:I don't wanna think about that too much . Yeah.
Jen:Yeah.
Jen:I'm not ready.
Jen:Yeah.
Jen:But I'm excited and I can't wait to hear about it.
Jen:So have a good show today and thank you.
Jen:I think, are we just telling everybody to have a great week?
Jen:Is that where we are?
Jen:We
Shelley:are.
Shelley:I know, my show this week was really short too, I think.
Shelley:Super short show week
Shelley:. Jen: That's great.
Shelley:Have a good week everybody.
Shelley:Thank you for being.
Shelley:Thank you for joining the Women Conquer Business Podcast, posted
Shelley:by Shelley Carney and Jen McFarland.
Shelley:Please subscribe and leave a comment or question regarding your most challenging
Shelley:content creation or business problem.
Shelley:Then share this podcast with family and friends so they can find the support
Shelley:they need to expand their brand and share their message with the world.
Shelley:Check the show notes for links to valuable resources and come back again next week.