The Review Queens be tattlin’! 

This week Chelsey brings in a 1 Star Review for Design Works on Houzz (a show first!) and Trey shares a 1 Star Review from Trustpilot for Yankee Candle Company.  The Queens unearth childhood trauma, discuss the universally understood Honking Language, toot-toot, and try to fit 30 inches inside a 27 inch hole.  We respect the asking, not the ALL CAPS!

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(03:27) Lodge a Complaint!

(10:47) Design Works Review

(26:29) OFFER: SuperChewer.com/Queen

(28:04) Meryl-Go-Round

(32:21) Yankee Candle Company Review

(48:08) My Royal Highness!

(55:44) Royal Court

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Visit our website for more: www.ReviewThatReview.com

@TheReviewQueens | @ChelseyBD | @TreyGerrald

---

Review That Review is an independent podcast.  Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey Gerrald.  Cover art designed by LogoVora, voiceover talents by Eva Kaminsky, and our theme song was written by Joe Kinosian and sung by Natalie Weiss.

Hey Queens.

Here's a quick editing note.

This week Chelsey was in town and we recorded with her in my guest bedroom,

So you will notice that her audio quality is just a touch echo-y.

I apologize.

It's completely my fault.

We will do better moving forward.

Regardless, this is a very fun episode.

Bear with us.

Next week everything goes back to normal audio wise, and we love you for listening.

Enjoy the show.

[Theme Song]

Ah.,

Hi.

Hello.

Oh, look at you in that that fancy bedroom.

I wonder where I could be with this fancy lighting.

That's very similar to yours.

Anyway.

Hello everyone.

Welcome to Review That Review the podcast dedicated to reviewing

Reviews!

We're just like Siskel & Ebert, only instead of reviewing cinematic masterpieces, we

That's Chelsey, Donn.

And that's Trey Gerrald.

And together we're

The Review Queens!

OMG Chelsey.

You are in my guest bedroom and you are wearing my blue light blocking glasses.

And you are looking very chic.

Might I say?

Thank you!

It's always nice to have a new pair.

I'm home visiting my family.

It's my sister.

Sorry, my sister's daughter.

That's a weird way of saying my niece.

It's like my niece and my dad's birthday's both the same day.

So it's a two for one.

And I came in for that and my niece had a unicorn Barbie yoga birthday.

Wow.

Yeah.

Very specific!

But she loves them all equally.

So she just had to go for a three for one.

And I just think it's amazing that a kid would want to do yoga for their birthday.

Like I can't imagine ever being like, 'let's do a workout class!' But good for her, you know?

Oh my Gosh.

She's adorable.

How was your week?

I've had a good week.

You know, we got really were recording on a Thursday.

'Tell me on a Sunday, please.' I don't know why I just thought of that.

I've had a good week.

It's uh, another wonderful, like fall weather time, I'm wearing a sweater.

It's a little hot.

It's a little hot for it, but I'm like so into it.

Yeah.

It's been a good week.

I'm happy to be back and recording with you my Queen.

I'm so happy to be here too.

I got a couple of new sweaters too.

It's like as soon as it starts to get even the littlest bit chilly, you're like, I

I'm wearing as like very preppy attire.

It looks that!

Thank you.

I had an audition earlier where I was playing a manager and this was,

Wow.

I feel like this podcast gives you a lot of experience with channeling management.

It's true.

It is true.

It is true.

It was interesting to be on the other side, I will say.

Yeah.

Um, and with that in mind, Trey, do you have a complaint that you would like to Lodge

Yes, Manager.

I need your attention because I'm here to

Lodge a Complaint

against nightmares.

Ah, terrible.

Okay.

So this actually happened, and this is following our, um, home state episode

And I don't know if you ever have this, but I have this recurring, it's sometimes

trauma from my high school, you know, there were 15 of us, five of us were cut.

So it always felt like you were unsafe, which I am owning that that is my experience.

And I'm gonna talk about it.

So.

Own it.

Queen!

I...

thank you.

So I still to this day will have nightmares.

Like, this literally happened earlier this week and I texted two of my friends that

It was like you would go into this board room and sit at the end of a huge conference table-

We called them juries in college.

Is it the same, same idea?

Similar.

But um, you didn't have to do a performance.

It was like, sort of, they just were sort of like evaluating you on the entire semester,

Well, a jury.

Yeah.

But they would ask us to do stuff.

Right.

So this was based on all of the performances throughout the, like working in the classes.

It was just like a one-on-one meeting assessment.

With every faculty member.

And you.

Wow.

At a board table and they would, each teacher had

- Chelsey Donn: At a board table?

Yeah, it was a literal boardroom, like you're doing 'don't fuck

- Chelsey Donn: That's nightmarish.

It was, and each teacher had their own set of rosters for like their disciplines.

And you would sit there.

And I remember being so traumatized that I illegally brought in a

To record them berating me because I thought I would like sue them or something.

This is like we're in the weeds.

They were always great.

They always were never mean to me.

They just never thought I was spectacular enough to like, be a huge success, which whatever.

Okay.

I just never, it doesn't matter, but so I still have these nightmares.

The other day, I had a nightmare that I was preparing to go in for this adjudication.

And they had suddenly there were 10 strangers and there were all alternates

So I texted my friends, Lucinda and Lauren, and were like 'another high school nightmare.' And

I'm lodging that cause nightmares, especially when they wake you up and you're like in

Yeah!

I guess there's some repressed trauma I'm realizing as I'm speaking this

Why do our brains do that?

Like, the mind is so miraculous, like we're processing all of the stuff

And this is, you know, I graduated high school in '04, so this is like, deep-rooted.

I don't know why my mind is still trying to work that out, but I'm, I'm lodging

Yeah.

Not a good feeling.

Also.

I just feel like in my nightmares, there's always some challenge that I need to

It's like, it's an unsolvable mystery.

That's why.

I also have a lot of frequent nightmares where my teeth fall out.

That happens a lot to me.

I have that a lot.

A lot?

That, that one, I mean, we can talk about this on the, on the, uh, Patreon, but that,

I've heard that.

Yeah.

Yeah.

We can talk about later.

I'm gonna make a note.

What about you?

What do you want to Lodge A Complaint against?

Thank you for asking.

I want a Lodge, A Complaint.

Now I know I complain a lot about driving it's because I live in LA and

So I don't know why I feel like I need to preface this complaint with this,

We all have somewhere to go.

And I'm someone that is very much like let's all get there as quickly and safely.

As possible.

So that being said, I really hate it when I'm driving and you can make a right turn on red.

And someone's behind you and they're honking at you.

Oh my God.

The light is red.

It's an option.

Is it not?

It's an option to turn right on red and I'm not turning right at that very moment.

Cause it's not safe because there's a pedestrian walking or there's a car coming.

There's a reason why I'm just not turning right.

Like if the road was wide and clear and open and it was red and I was able

So it's just so obnoxious to me when there are people that will honk at me to turn and, and

Does this happen to you?

I feel like you always Lodge A Complaint and it triggers like something

But now in New Jersey, it's both.

Sometimes you'll have a no turn on red.

And sometimes you can.

And same in LA.

So I get so stressed out anytime I am at the light in the turn lane, because-

Like you're the first position?

Cause I can't tell if it is illegal or not.

'cause in New York.

you just can't ever.

So I'm like so accustomed to that.

And then I start literally getting so worked up like, oh no, there's a car coming.

It's behind me.

It's on my bumper.

Am I supposed to turn them on?

I start.

And then they honk at you.

And then you're like, what am I, you know, it's like helpless.

I feel helpless.

So yes, I totally recognize

I mean, also there's like a honking language, you know, like there's like

toot!

Maybe this person.

Yeah.

Like a, "toot toot!"

Maybe this person didn't realize they're supposed to turn on red.

I'm fine with a little toot, but like a full bleeeeh, like honk, like, yeah.

Like that is so inappropriate when the light is red.

I agree.

Anyway, Complaint Lodged.

That got me.

You got me with that.

I'm glad.

I'm glad.

It's not just me because man, I got so annoyed the other day, right before I left LA it happened.

And I was just like, I can't with you.

Did you bottom out your car?

I didn't bottom out my car.

Okay good.

Thank goodness.

Well, I'm glad that we're laughing.

Why don't we take this laughter and channel it and just some online reviews.

How do you feel about that?

Oh, my God, they feel so good about that.

Good.

How do you feel?

I feel ready.

I feel ready to read.

I feel ready.

I didn't stretch, but I'm ready.

All right.

So as you all know, Chelsey and I are your trusty Review Queens.

We each bring in a review from the internet that we feel needs to be inspected.

We read you the review.

We break it down and rate the impact of the review on a scale from one to five crowns.

It's a very Regal process that we call

Assess that Kvetch!

And Chelsey my girl, you first, today.

I'm first?!

I'm so honored!

Take it away.

RQ

Review That Review.

All right.

You guys, I am coming at you today with a brand new source, cause I just

So this review is from Houzz.

It's spelled H O U Z Z.

It's a one stop shop for all of your designer needs and you can hire a designer from there.

And then I think they even have their own products a little bit.

Yeah.

And it's like a, a staple for commercials on HGTV.

Sure.

So this review is from Houzz and it is for a design company called Design Works.

Uh, it is a one-star review.

Interestingly written by S&W Investments, LLC.

And that's S ampersand W.

Oh.

Okay.

All right.

So let's hear it.

Shall we?

Yeah!

Do not hire Design Works.

Robin doesn't care about the finished product.

Only cares about the money she'll make.

On the day of install, which should have been the completion day.

She only had two thirds of the furniture in, only put up half of the decor needed to fill the home.

And there was no artwork.

She also waited to order the bath accessories until two days before install.

So they were over two weeks late.

Then she never came back to finish the project.

We got tired off making the phone calls, asking when things would get done and only

We started working with her six months before the home was finished.

So it wasn't a case of rush deadlines by any means.

She's considered a distributor for some of the furniture lines.

And we had a few items with defects for issues.

She ignores our calls and emails, asking for the items to be fixed.

She never treats you like the client or cares about doing a good job.

Her excuse is always, 'welcome to my world.'

She ordered pieces that don't fit or are completely off the color scheme, bar stools

A yellow cream headboard in a completely white and gray room.

Eww!

Be aware of this designer.

She asks for her fee to be paid in full 12 weeks after signing the contract,

And then doesn't finish the project and doesn't care.

S&W!

Okay, wait, I'm very curious by this username S & W Investments, LLC.

It's very ballsy to leave this review with like your LLC, which

very extremely.

Yeah.

They're not hiding or are they?

But see.

That's also what I'm wondering..

like, S&W Investments, do you think that this is like a rich person's like investment

Or do you like, do you think this is, do you think that S and w had one home that they're living in

I think that's a good question.

I had the same thought when I saw S & W Investments, LLC, as the writer of this Review.

Cause I thought that sounds like a business, not a personal home, but then when they're talking

Or would you kind of know...?

I mean, I was curious, like, if, if they didn't have that username,

So maybe it's a little, like, it doesn't matter actually, but I was just taken by

I know.

Okay.

I have personally dealt with renovations on, two separate properties, like full reno.

The whole thing.

Yeah.

And designers are a little bit different.

It's usually like construction people are-

Was this a reno?

No, we, it was fully done, but no one ever sticks to a timeline in that world.

You know, my sister was a property manager and like timelines are like a joke.

No, one's trying to honor the timeline that they tell you.

Designers is a different situation though.

You know, it's all about ordering and like addressing the lead time so

So that's very interesting, the whole conversation about the designer is a distributor for the thing.

And then there's defects.

Like, it all seems very complicated because you obviously want to use the

Correct.

I mean, it makes me feel a little nerv...

I mean, it makes the communication, the fact that like communication ceased until payment

That's very, that's very hard for Trey personally, to bounce back from, like, I

I'm never, that is a deal breaker to me.

The whole thing about being paid 12 weeks after contract, like that's

You've got to read these contracts because that if that's in the contract, well then there you go.

Like, you should have looked at that.

That's like sort of tricky, tricky, but like, if you're not gonna like speak, like you are

The whole, the whole thing about a 30 inch table with a 27 inch stool.

That is so funny to me.

That's a three inch gap.

I know how horrible for your knees.

I mean, the one thing I will say, I think there was some timeline stuff with S&W that was a bit

So first they say they started working with her over her Robin at Design Works

Right.

Right?

So I'm wondering at what point they sign the contract.

Now, the reason why I feel like this is important is because they say that it needs to be paid

Now, if we're looking at six months and we're looking at 12 weeks, so 12 weeks is three months.

So did they wait three months to sign the contract?

Because how are they?

They said that things went wrong and then we started to hold on the payment.

You know what I mean?

So I'm wondering.

When, when was the whole timeframe, because if we, if we started, if we agreed to work with

Right.

I wonder if there's a deposit that's required and then the entire payment

So maybe, they were in the process?

Maybe.

But I'm just saying still the time that doesn't really add up.

That is true.

Good point!

They started working with her six months before the home was finished, and then they

So maybe they didn't, I just I'm confused at how we stopped payment.

If we're asked to pay in full.

Right.

Unless it's in escrow?

Oh, I guess so.

Yeah.

Maybe.

When is this review, by the way?

Like what year is it?

2020.

Because you know, the pandemic really caused a whole problem with delivery.

True.

Here, but here's the problem with that.

People understood that in 2020, I don't, I can't give S&W credit or not, but it seems like

Like if Robin had been communicating with them and said, 'I'm so sorry, things are

Robin just went ghosted them.

That's what I'm getting.

It's also interesting to me that, like they said that half

Yeah.

Because what I'm curious about is like, was there not a virtual design?

Like saying that some of the stuff was like cream and the room is grey.

Wasn't there an itemized list of like, this is what's, this is the

It's a little surprising to me that S & W did not know the color until it was in the property.

Agreed.

Yeah.

I mean, what, where, where is S & W's responsibility within this?

If, if anywhere, even with the ordering of the bathroom items.

Was there a list where they were supposed to order the bath accessories and then they, flubbed and

So they were two weeks late.

Or do you think we forgot to ask about the bath accessories thinking that Robin

And then that was a flub.

Well, yeah, I mean, I, I think it's very clear there was breakdown

For sure.

The no artwork thing.

It's like, how do you start design?

I mean, every designer has their own process, but like you hire a designer to take the lead.

Right.

And you hit renderings.

You would think.

And I also understand the whole idea of needing a hard deadline

And so, like you're saying, I'm wondering, where were the renderings?

How come we didn't know that the colors were going to be completely off?

Was it that Robin was assuring us, that they weren't going to be.

And then when they were in the space, it was like, whoa, that doesn't look right.

Yeah.

Because I'm also curious about the scope of the project, but that just, again,

Yeah.

And I gotta say, I, I know we've, we've touched on this, but there's nothing

Like they just want to get the money from you.

They're not interested in doing the job.

You're just another number on their list and they don't care.

And then as soon as they get their money, they're gone.

Never to be heard of again, like.

Terrible.

And for, for that, I will say, sorry, Design Works, but if I read this Review and I was

Yeah.

It is very red flaggy.

What is the spelling and grammar like from S & W?

It's pretty good, except for that one

- Trey Gerrald: of!

Off instead of of, yeah.

That's so interesting to add an extra letter.

It's usually the reverse.

Yeah.

Yeah.

I dunno.

Maybe they, there was a problem with the F key, but they, they, uh, they

A lot of caps.

Yeah.

I noticed that in the beginning.

Yeah.

I guess my question is like, I'm not really sure how to gauge if this is

Oh!

I totally, I, sorry, I forgot to mention, there are a couple of images along with

Like there, it's touching the lip of the table, basically, so terrible on that.

And then just, yeah, the color of the yellowish headboard or whatever it is, um, next to the wall.

Well, it does look pretty bad.

See, those are like the Barstool situation is such a like rudimentary mistake.

Yeah.

It's like, it does make me question like a, it could just be like a total fluke

Right.

And also in terms of customer service, I feel like designers back in the day, especially these

was sort of word of mouth, like some Susie from the neighborhood.

But now that we have places like Houzz.

I just think you have to be so careful with your customer service.

You can't just drop the ball because if Robin keeps doing this with everybody

So this is not a good move.

Yeah.

Not a good move, Robin.

I think I can crown this.

I'm ready to crown.

Yeah, let's do it.

Okay.

All right.

So Chelsey and I each have our own set of one to five crown cards and in an effort to

The Queens are Tabulating.

All right.

You ready?

Yeah.

Total Score!

Okay.

I had a feeling this was going to happen.

All right.

Trey is holding up four crowns.

I'm holding up three and a half crowns.

Trey defend your four crowns.

I said four because I am really feeling influenced and

I mean, it's a one side of the story, but I do think that there, it just would make

I'm the customer.

The timeline is a red flag.

Like half of it being delivered on time is a an issue.

The fact that like the scope of the project could take longer than the

That just feels a little fishy to me.

Like it just a little like intentionally like catching you in a way.

And I don't know, the bar stool thing is just so funny to me.

And it's such a like...

that's like an amateur mistake.

So I said four crowns, cause I feel like the impact of this is

What about you?

Why did you do three and a half?

I did three and a half.

I agree with everything that you said.

I took away one and a half crowns.

Cause one, I just didn't, it wasn't an entertaining Review!

I wasn't like bowled over Review Queen status.

Like I love to be for my people that I make my Queens.

Um, so I took off.

some crowns for that.

And then also just, I was a little confused about the timeline.

Oh right!

And the lack of personality in the S & W Investments, LLC.

There is a photo next to it.

That is a person looks kind of stock imagey to me.

I know it didn't bring that up before, but I feel like there's just.

There there's a lack of, um, personality.

Like who am I?

Who am I talking to here?

That's why I took away the extra half crown for that.

So three and a half crowns for S & W but completely agree.

Sorry, Design Works.

That's going to be a no for me, dog.

Good job.

Fun review!

Thanks!

From a new place.

I know!

Okay, so let's take a quick break.

And when we come back, we can get into RQ-T's review, which I can't wait for.

Love it!

BRB,

Hold your crown.

We'll be right back.

Chelsey and I are so excited to share this exclusive Review

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superchewer.com/Queen.

Who let the dogs out?

Who let them out?

Whee-Ooo-Wee-Ooo!

It's One-Star-Zinger time!

Chelsey let's get ready for a quick spin on the Meryl-Go-Round!

Yay!

'I don't feel like an icon.

Most of the days, I feel like 'I can't!' That's with an,.

A'..

All right, Trey and I have each picked a rotten, scathing, pithy

Just like Queen Meryl, who does it all!

Before the clock runs out.

All right.

Trey.

What's your zinger from today?

Okay.

I have a One-Star-Zinger today from target.com for Arm and Hammer Advanced White Extreme

Oh my God.

These long titles.

So the, this was written by Mama Lady.

The subject is 'yuck' and the zinger is 'tastes very badly on impact and even worse after.

I cried.'

Oh this is a long one, Trey!

She cried over the toothpaste.

Apparently.

That's some bad toothpaste if it's leading to tears.

All right.

So you are strapped into like a tape dispenser.

Great.

Right?

It seems sort of horse like?

I'm going to get stuck on ya.

All right.

Let's get started.

You ready?

Yeah!

Okay.

3, 2, 1, GO!

Breaking news takes very badly on impact on even worst after I cried pop star

Courtroom

drama packed and even worse after a crowd

auctioneer, after I fired lifetime

teaser, especially on impact, even worse after I cried.

That's all!

Oh my god, I'll give that to you just, cause I love seeing you do that..

My courtroom was like Inherit The Wind.

So southern.

I know it was very specific.

I love, I love the how southern you can get with these and still have them be a specific effect.

Right.

Okay.

That's five, Trey.

Wow.

Good job for such a long one.

That's amazing

Thank you!

That really went fast for me.

Okay.

How about you, Chels?

What is your One-Star-Zinger for today?

Thank you for asking.

So my zinger is from Amazon and it is for a burrito blanket.

You know, those

- Trey Gerrald: I hate you.

You keep finding these absurd gag gifts on Amazon.

I have a whole reserve.

I was going to do target.

And then I was like, 'let me pull one of the gag gifts out.' So this is for.

I just think these are so funny, like, I, I can't imagine someone that would want

It's kind of great.

All right.

Anyway, so this One-Star-Zinger is written by Leslie.

And Leslie.

The subject is 'misleading!' And their review is, 'nothing like the picture, not even close, Boo!'

Oh, dear.

Okay.

All right.

So today you're going to be strapping in, on a giant staple gun.

Yes.

Oh my God.

I'm a little afraid of those, but I love it.

It makes me feel powerful.

All right, you're ready?

Yes, I'm ready.

3, 2, 1, GO!

Shakespeare.

The picture, not even close.

Ooh,

opera

singer pop star.

Nothing like the picture

romcom, nothing

like the picture I don't even close.

Oh my God.

The way you sang boo.

That's All!

That killed me.

Wait, you got five too.

Tie!

I love when we tie

Alright.

Good for us.

Yes.

Review That Review.

All right.

We are back from that rousing game break.

And it's your turn?

Trey.

I knew you were going to say rousing.

I just knew it.

I'm feeling very staple guny still.

All right.

Where is your review from this week, Trey?

Okay.

Today I have a one star review from trustpilot for the world famous Yankee Candle Company.

Mmm!

Yes.

And this is written by B Tattan.

Just the letter B?

Yeah.

B...

T A T T A N.

T T A N...!

But when I first read it, I thought it was B Tatlin'.

Like "Be Tattle Tale'n!.

Tatlin!

Oh!

Be tat..I'll be tat and be Tatlin on, on Yankee Candle though.

That's a good one.

I like that.

The subject is, all caps, FRAUD!, YANKEE CANDLE FRAUD!

Okay!

Okay, here we go.

Okay.

FRAUD!

DO NOT BUY FROM YANKEE CANDLE!

They send emails with FAKE promotions and deny every portion of it.

The representative, Nicole, was very sweet and I feel bad that she was placed in this position.

I received an email from Yankee Candle at 8:32 on 8/28 that stated it was a BUY 1 GET 2 FREE.

I bought TWO candles expecting that I would get FOUR candles if I bought two.

This promotion had no code, ANYWHERE!

Under each picture was written in RED, "BUY 2 JAR CANDLES AT REGULAR PRICE AND GET 2 FREE."

I ordered TWO PUMPKIN SPICE CANDLES EXPECTING TO GET TWO FREE.

There was no mention of the two free candles in the summary.

I then called Yankee Candle to explain the issue I was having.

I spoke to a lovely young lady named Nicole.

Nicole asked for the promotion.

And I told her that there was nothing at the top of the page.

But, under each picture was a statement in RED indicating each candle featured was

NOT SO!

According to Nicole, if I wanted 2, I should have ordered FOUR!

That point was never mentioned, NEVER!

Nicole requested that I be sent the two candles that were part of the promotion and I think.

However, at this point I had been trying for over an hour to get this thing done.

I then informed her that YC should give me the order free of charge and she consulted with

This ENTIRE PROMOTION IS A SCAM!

Don't fall for any YC promotions.

They have NO INTEGRITY and do not want the consumer to get any kind of a break.

I am going to follow up with the complaint to the FCC.

This company needs to be held accountable for lying.

I wasted almost TWO HOURS trying to buy a candle!

I feel bad for Nicole.

Get out now and get a reputable job.

You can do much better than this.

I didn't like that exit line, but we'll talk about that later.

Okay.

B Tattan!

B Tattan.

So based on the read, I'm going to go ahead and assume that B Tattan used a lot of all

Yeah.

As I like started doing that, I was like, why did I start screaming these?

Because this whole Review it's just screaming.

Yeah.

I had a feeling.

Okay.

Now the offer was Buy 1, Get 1 Free or Buy 2, Get 1 Free.

What was the offer?

Okay.

That switches around.

Okay.

So they say the email that arrived at 8:32 on 8/28.

Stated Buy 1, Get 2 Free.

Buy 1, Get 2 Free.

Okay.

So they bought two expecting that they would get four.

'Under each picture was written in red, Buy 2 jar candles at the regular price and get 2 free.'

Hmm...okay.

So they have just said that it's buy one, get two.

And then they just said, it's buy two, get two.

And then later they say to Nicole, buy one, get one jar candle free.

That's three different promos.

I'm not trying to be ageist, certainly, but I don't know why I get the

Me too!

Now while maybe there was some miscommunication here, it seems

First, honestly, when you started reading this Review, Trey, I thought that the email

And they're like click here for this promo, but then you click there and it takes you to like,

Yeah.

My thing is that if there was a promo would, okay.

If there was a promo and it said, buy two, get two free.

Yeah.

And you're, you, Trey, would you put four in your cart or would you put two?

See?

I don't know.

Cause now I think I'm just confused from this Review!

because I would look at, I don't know.

I don't know if I would, but there's no code.

So there's no promo code listed.

So I think maybe I would just put two.

Really?

Okay.

Interesting.

But I don't know.

Because I think I would put four and I would see if, when I went to checkout,

If the price changed?

If it, if it took the two off, that would be my assumption.

And I don't know if that's just a me thing, but I feel like that's what I would do.

And I always assume that whatever it is I'm seeing on my checkout, like in my checkout

So if I don't put four candles in that cart, I don't expect that I'm going to see four candles

So, what I would have probably done is put the four candles in my cart and if it was

It took two hours.

That literally, was the next thing I was going to say, they say that they were

And then at the end they say, I wasted almost two hours.

Right.

Which is it?

Which is it B Tattan?

It is interesting because I did also assume that this reviewer is a little bit older.

I don't know why.

Oh, I think probably why we think this is cause they call Nicole a lovely young lady.

Yes!

Maybe that's it.

And just, even in the beginning, I got the vibe, like I said, when I thought maybe

Do you think that this is fraud?

I don't.

I think it's a little weird and a little bit of a stretch to call it fraud.

Now here's the other part where I'm confused.

So B Tattan put 2 in her cart, whatever, again, you said you might've done that so fine.

I'm not going to blame her for that or them for that, but they then did rectify the issue and sent

But then

- Trey Gerrald: It seems that Nicole was able

Correct.

So now it is, alright.

B Tattan, you think you're, you deserve two, four, for the price of two.

You got four for the price of two.

Now you're angry that you wasted time.

So now you want to pay zero for four, right?

That's what comes up.

Do we think that that's fair?

What is the size of these jar candles?

Well, there are different sizes, but, but a typical Yankee

I would say like a Mason jar.

I do think that it is suspicious that there is no promo code that would take

Or take the price off, but

- Chelsey Donn: Yeah, but I just think that in a

Yeah.

It is interesting to me because it isn't as straight forward.

I don't know that I've, I don't know if I've ever gotten a, buy two, get two free on the internet.

Like, I don't know that I have encountered this.

Right.

And that's also confusing.

Cause I almost wonder, it sounds like Nicole, bless her heart.

I'm turning into a Southern person, handled this very well.

And again, I don't want to be discrediting B Tattan, but there is a part of me

She thought it was buy one, get two, buy two, get one.

Like, and whatever it was, they came to the decision that it was that she was

And then that wasn't good enough for B Tattan you know, like B Tattan wanted a

Maybe trying to squeeze like another promo code or I an expedited shipping on the

I think that there's things to be like, there's a little bit of wiggle room that I'm sure

Maybe Nicole would be like, you know, I hear you, like here's an extra 50% off coupon

I think that's a bit of a leap for me.

Yeah.

I don't think that B is entitled to that.

Yeah, I don't!

But I do respect asking.

Cause you never get what you don't ask for.

Cuz Squeaky Wheel!

But I don't think that that means they have no integrity.

That they don't want their consumer to get any kind of break.

I mean, it's literally a Buy 2, Get 2.

Exactly.

I don't think it's that big of a deal.

I just think we're making this such a big deal when I feel like, yeah.

Okay.

Maybe the promo should have been a little more clear.

Maybe there was a little bit of a discrepancy between the email.

And the front page of the website, but I just think we're really taking it to a place where

You can do it.

Like you can get a better job.

It's like, you don't know Nicole's story or how difficult it is to get a job

I just think that's, that's wrong.

That's crossing a line.

It is interesting to me cause I, I partially why I liked the server view is because

But has so much care for Nicole that it's so like odd to me.

Well, that's why, that's why up until this last sentence I

I was going to say, like, we usually do.

I appreciate when a negative review can still give credit to part of

And I was about to do that for B, but when they then went back and gave like, Nicole, this

I dunno, it didn't, it didn't honestly, it didn't occur to me that way.

No.

I just sort of thought it was like, I don't know.

It's like your, this is all about candles.

Like, why is it, why is it so why is it turning into life advice?

And this is such a big company that, and we're going to trustpilot.

So we're lodging a complaint against Yankee Candle at large.

And I know that we're making an order online.

It's not like it's to a specific store, but it just seems like, man, like

You did end up getting the deal.

I'm sorry, you lost two hours of your life.

That sucks, nobody likes to be on hold and deal with all that.

But you did end up getting something for free.

Well, it's also curious to me because it seems like Nicole

and it seems like Nicole was able to fix the problem.

And there's no communication about having to wait on the phone to reach Nicole.

So I'm wondering like how much of the two hours or the one hour was spent, trying

Interesting.

That's also left out of the story.

That's a good point.

Also.

Have you ever seen the episode of Undercover Boss with Yankee Candle?

I love Undercover Boss, but I don't know if I've seen that episode.

I just never understand how people don't clock, the horrible makeup and wigs.

Why that they dont...oh, oh.

People don't clock the like Undercover Boss wearing the like very fake Dollar Store wig.

Yeah.

It's like, you can't tell that this is like a Sven wig from Frozen?

I know it does seem like some of them are playing along.

All right.

I think I can, I think I can crown this.

How about you?

I just want to know like, other than the abuse of the caps,

Yeah.

I don't think there are any misspellings.

It's just so much caps.

At Like random points.

Like why does TWO PUMPKIN SPICE CANDLES ECPECTING TO GET TWO FREE, why is that in caps?

Right.

Yeah.

I don't know.

Okay.

Let's crown her.

Okay.

The Queens Are Tabulating.

Alright.

You got it?

Yeah.

Total Score!

Trey!

Oh!

Queens are unanimous!

Two crowns, two crowns!

Look at that!

Chelsey.

Tell me, why did you do two?

cause I thought I will give B Tattan.

It sounded like the promo was confusing.

They could have been a little bit more straightforward with what they were offering and

But outside of that, I just felt like B Tattan was a bit out of line a bit,

So that was why I gave B two crowns.

How about you, Trey?

I did two, because the first two sentences, all caps

If that is the thesis statement, I don't think that they support the

This does not prove that they're a fraud company.

I agree, promo code could have been a little more explicit in the directions, but ultimately, B

So like, yes, it was complicated and confusing, but all I get is Nicole is a

So I just gave two because it's not really a deal breaker for me at all.

And God, I love candles.

Me too.

Love a good candle.

That was fun.

Yay.

All right, my Queen, here we are.

We have reached the most Regal portion of our show.

Chelsey Marie Donn

- Chelsey Donn: Brooke.

Brooke.

How do you spell that?

B R O O K E.

Did you know that one of my drag names, I wanted to be Brooke Brothers.

Oh, I love that.

David thought it sounded like I only wore khaki.

Well, cause it is Brooks Brothersy, but it's cute.

I like it.

Brooke Brothers, you know, she's so pretty, anyway.

Okay.

Whatever

I think it can be like a preppy Queen.

I like it.

Alright.

Okay.

Chelsey Brook Brothers Donn.

Yes.

Who are you inducting for

My Royal Highness.

I'm going to induct today because it's so critical to all of our lives.

These days.

I'm inducting Zoom.

Let's do it.

Let's give credit where credit is due.

If there is one Royal Highness of this entire pandemic.

I feel like if zoom, they really, yeah, round of applause for Zoom!

Right?

Right?

I mean.

We're using.

We're using it right now.

This podcast would not exist if it were not for zoom.

Like zoom to me is like, you know, when you're watching the Olympic.

And that you're watching the runners and you see that runner that's like, kind of in the back,

That to me is zoom because zoom has been in the game for a while.

It's not like zoom just came out during the pandemic.

I've taken classes and done things on zoom and admittedly.

I dunno, it felt like either corporate thing or just something that was like maybe an older thing,

Like, I, I wasn't happy about having to get off Facebook or Instagram and go on a new platform,

And everybody else tried to hop on the bandwagon a little bit, but zoom had been there all

And I'm just, I don't know, I'm kvelling over zoom.

I feel very grateful.

It's changed my life.

It's made so much of the world more connected.

Even we talked about couple episodes back with the high school thing, how we were

Like there's just been so much of the world that's come together in a

And so much of that debt of gratitude is owed, to zoom.

So I just want to say zoom.

You are My Royal Highness.

Thank you for being there!

Thank you so much.

Thank God for you guys, because I'd be lonely without you.

It really is remarkable.

Like I had heard of zoom, but I had never done it until the pandemic.

And boy has it really taken over?

It has, it has.

All right, Trey.

Who are you inducting, my Queen?

This is a little silly.

Okay.

I'm ready.

But anyone that knows me knows.

Today, I am inducting French fries!

Ugh love a french fry.

Oh my God.

Okay.

Why are French fries so good?

You know, some people feel that French fries have to be hot in order to be good.

I can eat a cold fry.

It's not my preference.

and if it's called you just put it in a toaster oven on broil.

And I I've tried to do research.

I like Google, but it's so contentious where the French fry was actually created.

I was gonna say.

Do we know, is it French?

No.

No.

Okay.

It was served by street vendors in France, but it was also in Belgium at a time.

And then also like one of the Presidents served it in the 1800s for like,

And then it's like, is it a crisp, is it a chip?

Is it a fry?

Like, it's all sort of.

As an American, I'm just saying French fries, like I just love, and I also am someone

Yes!

I don't really care about fancy food.

I love burger and fries.

I love anything that can be complemented with fries.

And if French fries did not exist, I would be thinner,

But we're okay with it because we get to experience the fry.

And I'm not even a sweet person.

I'm like a salt like.

Like David can always have ice cream.

I can literally always have French fries.

And they don't always have to be in ketchup, but just French fries.

And it's just like, maybe that is just like, so disgustingly American, I don't know.

But to me

What?

Do they not do ketchup on fries in other places?

No, I just mean French fries.

It like, it seems like so low brow because of like fast food and whatever, but like, honestly If

So I'm inducting French fries as My Royal Highness, because they really deserve recognition

I just want fries, like sometimes there's an option for a salad.

Get out of here.

Or Onion rings.

Get out of here.

Oh onion rings can get out of here.

Sorry.

I mean, sometimes I'm into that, but I usually want like one or two, I just want French

Like I don't even want sweet potato, French fries.

I don't want disco French fries.

I don't want, what is that, uh,

Oh, shoe string?

No, no, no.

What's the topping that comes from like a fungus.

That's really fancy that you can get on.

Truffle!

Truffle!

Get out of here with truffle.

If you want crap on it, get nachos.

I just want french fries.

Anyway, where we've completed already.

My Royal Highness, French fries.

Love them.

All right.

Love it.

Love it.

What a good and worthy induction, Trey.

I love french fries too

All right.

Anyway.

Thanks everyone.

That's another round on the RU a RQ Ferris Wheel of life and love.

I'm so glad we fixed that ending tagline.

All right.

Thank you guys so much for joining us today.

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It's true.

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Bye!

Review That Review is an independent podcast, certain names have been

Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey

Our cover art was designed by LogoVora and our theme song was written by Joe