In this episode, Shaun discusses the importance of venue design and fit-out, emphasising how strategic decisions can save operators money and enhance customer experience.
He highlights the trend of evolving existing spaces without major renovations, the significance of layout optimisation, and the need for continuous improvement in hospitality venues. Shaun provides actionable insights and questions for operators to consider in their planning and design processes.
Takeaways
Design pivots can evolve venues without full renovations.
Flexibility and flow are key in venue design.
Visualisation tools can help in planning changes.
Engage your team for feedback on layout changes.
Design decisions impact daily margins.
Small adjustments can lead to significant improvements.
Rethink layouts to reduce friction for staff and guests.
Consider the customer journey in design decisions.
Strategic changes can enhance ROI without high costs.
Don't wait until you're desperate to rethink your space.
