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2023-02-09. Rich Needs it by Tuesday
Episode 189th February 2023 • Reqless: Software in the Age of AI • Aboard
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Paul is no longer the CEO of Aboard. Rich and Paul have switched positions, as the criteria with being the CEO of Aboard includes a lot of accountability to investors and outside actors.

Transcripts

Paul Ford:

Hey Rich.

Rich Ziade:

Hey

Rich Ziade:

Paul.

Paul Ford:

So last episode we talked about how I am now the CEO of a board and that

Paul Ford:

I have a lot of new responsibilities.

Paul Ford:

I need to, you know, you gimme some coaching.

Paul Ford:

I'm holding people accountable.

Paul Ford:

That was really helpful.

Paul Ford:

Thank you.

Rich Ziade:

Yeah, no problem.

Paul Ford:

And, uh, so, you know, I've been working on it for the

Paul Ford:

last five, six days and I think I'm doing a pretty good job.

Paul Ford:

And, uh, you've been, you've been here with me, so I thought, you know, in

Paul Ford:

this episode we could talk about how I'm doing as CEO and you could gimme like

Paul Ford:

my one week performance review and we could, we could talk about what's next.

Rich Ziade:

Um, we need to talk,

Paul Ford:

uh, that sounded really ominous.

Paul Ford:

Um, but is there something you'd like to tell me?

Rich Ziade:

you are not gonna be ceo.

Rich Ziade:

We've decided to remove you from the job.

Paul Ford:

But this, thank you.

Paul Ford:

This was my only dream in my life.

Rich Ziade:

Yeah.

Rich Ziade:

Well, well, we appreciate everything you've done.

Rich Ziade:

Uh, but yeah,

Paul Ford:

Can I, can I get a package?

Rich Ziade:

No.

Rich Ziade:

no.

Rich Ziade:

We didn't even have time to put on the golden handcuffs.

Paul Ford:

there's no contract.

Paul Ford:

We , there's nothing.

Paul Ford:

Okay.

Paul Ford:

So we should explain what.

Paul Ford:

Um, I am not the CEO of a board anymore.

Paul Ford:

That is what happened.

Paul Ford:

And uh, uh, rich is gonna be the ceo.

Paul Ford:

I'm gonna be the president.

Paul Ford:

So pretty good for me.

Paul Ford:

A little nice consolation prize.

Paul Ford:

We're switching roles.

Paul Ford:

Um, And we're doing this for a specific reason, which is that, so last job

Paul Ford:

that we had together, we ran an agency.

Paul Ford:

I was the ceo and it was a very storytelling role.

Paul Ford:

I went out and I talked about things and uh, it was a bootstrap firm.

Paul Ford:

We had full control over it.

Paul Ford:

And so basically it was like, here I am thinker about technology and I go out and

Paul Ford:

I talk to companies and I talk to people and I explain what I think is going on

Paul Ford:

in the world and I talk about what we do.

Paul Ford:

And now is a very.

Paul Ford:

Classic C e O agency type of thing.

Rich Ziade:

Yes.

Paul Ford:

So we repeated that.

Paul Ford:

We did that again when we were building this firm.

Paul Ford:

Mm-hmm.

Paul Ford:

. And then you went for a walk and you had a thought, because we're going

Paul Ford:

out and we're talking to investors and we're talking strategically.

Paul Ford:

What happens after you get investment rich?

Rich Ziade:

You

Rich Ziade:

have to.

Rich Ziade:

On the held of the business, you have to, you're accountable to other owners.

Rich Ziade:

Uh, this is the thing worth highlighting about the agency that we had together.

Rich Ziade:

It was a closely held agency.

Rich Ziade:

There were no other outside investors.

Rich Ziade:

There was no board, there was no reporting requirements in terms of, you

Rich Ziade:

know, we gotta show you the spreadsheets or, and the, you know, the, the

Rich Ziade:

numbers on a, some regular interval.

Rich Ziade:

There was none of that.

Paul Ford:

So it's, it's not just the idea being accountable doesn't

Paul Ford:

bother But what is the, how, what form does the accountability take?

Rich Ziade:

It's, it can be tough, right?

Rich Ziade:

Well, first off, some people love being in presentations.

Rich Ziade:

Some people love writing code, and some people love.

Rich Ziade:

Math and spreadsheets.

Rich Ziade:

And there's a good number of, there's a good amount of combing

Rich Ziade:

through numbers, rolling up numbers, tell, you know, the drier side of

Rich Ziade:

PowerPoint, uh, of reporting, frankly how the progress of the business.

Rich Ziade:

And so that's, that's stuff that

Paul Ford:

not my first.

Rich Ziade:

Not your first love or second love probably, but I think

Paul Ford:

I'm good at that if I need to

Rich Ziade:

You're good at that, if you need to be, but I think more than that

Rich Ziade:

is you end up, you know, the dynamic is, is one of a healthy suspicion,

Rich Ziade:

, they're invested in your business.

Rich Ziade:

They're not.

Rich Ziade:

Looking over your shoulder every day.

Rich Ziade:

And so the conversations can actually get pretty tricky and tough.

Rich Ziade:

Right?

Rich Ziade:

And, and, and that's because they're looking out for their investment.

Rich Ziade:

They're not trying to be jerks.

Rich Ziade:

Some are jerks, but that's separate.

Rich Ziade:

Um, and so the, the, the kind of the protocol there fits me be better than you

Paul Ford:

Straight up, right?

Paul Ford:

Like that's a, it's a big part of our dynamic.

Paul Ford:

You're a former lawyer, you're light on your feet, you like a fight, and you don't

Paul Ford:

mind preparing for one, and you don't.

Paul Ford:

Afterwards you're like, cool, let's go get a beer.

Paul Ford:

For me, as we started, talk about what these means are gonna be

Paul Ford:

like and how we need to present the company, I'm like, all right.

Paul Ford:

That's two weeks of emotional, intellectual energy for every meeting

Paul Ford:

followed by two weeks of come down.

Paul Ford:

That's just my wiring.

Paul Ford:

And so you looked at me, you're like, I went for a walk.

Paul Ford:

I don't think you should be ceo.

Paul Ford:

And I went, oh that's interesting.

Paul Ford:

And you were like, you described this situation.

Paul Ford:

And that's, that is what people expect the CEO to come to that meeting.

Paul Ford:

They don't wanna see the president or anybody else.

Rich Ziade:

president.

Rich Ziade:

Yes.

Paul Ford:

And I went, yep, that is correct.

Paul Ford:

I should not be the ceo.

Paul Ford:

That was pretty much how it went down

Rich Ziade:

pretty much how it went now.

Rich Ziade:

Well, I it's worth noting for people that don't know us too well.

Rich Ziade:

We are, we are not tied up in the status or the power that comes from these titles.

Rich Ziade:

It's not interesting to

Paul Ford:

but you gotta be, you gotta be careful there, right?

Paul Ford:

Because this is what I learned before I took on the job the last time

Paul Ford:

going like, well, not really a ceo, but I'll, I'll do it because we need

Paul Ford:

somebody to have this role, the agency.

Paul Ford:

Guess what happens when you're like a tall guy who says you're a ceo?

Rich Ziade:

Oh, yes, you are.

Rich Ziade:

You are the

Paul Ford:

It turns out you are the ceo.

Paul Ford:

You're gonna eat all the shit, just like anybody.

Paul Ford:

And so like, so the, the titles are, we don't internalize them.

Paul Ford:

Except as here we are trying to make this company move forward.

Paul Ford:

Um, but the world sees them as representative of the company.

Paul Ford:

We we're very mindful of that for the kind of company we're about to become

Paul Ford:

one that has investors, one that's out in the world, one where there's a lot

Paul Ford:

of motion and a lot of different actors from outside of the company involved.

Paul Ford:

Uh, you are absolutely the right person to

Rich Ziade:

person.

Rich Ziade:

Yeah.

Rich Ziade:

And, and which we can, we can dive into our own personalities and why this

Rich Ziade:

is better, but what is it better for?

Rich Ziade:

It is better for the startup, for the business, and I, I think if there.

Rich Ziade:

One piece of advice that's worth sharing in this podcast.

Rich Ziade:

It's put aside your own interests and everybody has their own.

Rich Ziade:

That's not bad.

Rich Ziade:

You shouldn't be ashamed of being ambitious or having your own interests.

Paul Ford:

a little weird to announce to the company and the world that I am the

Paul Ford:

ceo, and then six days later say, I'm not.

Paul Ford:

That's if you were to say, what do I not want in a ceo?

Paul Ford:

It's someone who resigns after six days.

Paul Ford:

That's like, that's like British politics,

Rich Ziade:

It is like, it's not good, but it's what's

Rich Ziade:

right for the broader endeavor.

Rich Ziade:

And it's what we made a clear cut.

Rich Ziade:

Also, we're early, uh, we can do this now, like let's do it now.

Rich Ziade:

Before it's like, oh shit, wait,

Paul Ford:

Also, everybody knows us in the company and will give us the

Paul Ford:

benefit of the doubt on this decision.

Paul Ford:

It looks a little chaotic, but it's also like, well, they're kind of

Paul Ford:

chaotic and there's 15 people here.

Paul Ford:

Okay.

Paul Ford:

Go buy a laptop.

Paul Ford:

Great.

Paul Ford:

Like a nice.

Paul Ford:

It's got the CPU in it.

Paul Ford:

Okay.

Paul Ford:

And that's cool.

Paul Ford:

You can do, you can do your spreadsheets and you can do really important work

Paul Ford:

with it, but now you want to play a game or you want to edit a film.

Paul Ford:

What, what happens to that laptop?

Rich Ziade:

It becomes a panini

Paul Ford:

right?

Paul Ford:

So if you want to do something that gets really high,

Rich Ziade:

it's real hot, it's slow, it's sweating.

Paul Ford:

You are the CPU in that laptop.

Paul Ford:

You can, enormous amount can get done.

Paul Ford:

You can organize things and so on.

Paul Ford:

But for that really good, exciting, more expensive experience, what do you need,

Rich Ziade:

Ray Tracing

Paul Ford:

do.

Paul Ford:

What do you have to buy on, on eBay or on uh, on Amazon?

Paul Ford:

You need a big chunky graphics card.

Rich Ziade:

Thick

Paul Ford:

Cpu, multiple processors, a million little processors going at once.

Rich Ziade:

raw horsepower.

Paul Ford:

If you wanna understand the dynamic between Rich and me, which

Paul Ford:

sadly people do because they listen to this podcast, that is the dynamic.

Paul Ford:

I'm the graphics guard.

Rich Ziade:

Yeah.

Paul Ford:

I, and it literally plays out in this way.

Paul Ford:

Let's say, um, we'll go into a meeting.

Paul Ford:

I'll go with you.

Paul Ford:

We're, we're, we're going as a team.

Paul Ford:

I'll say, I'll say plenty.

Paul Ford:

I, I'm not sitting in silence, but I will say maybe one fifth as much as you

Rich Ziade:

I tend to drive and really engage conversation.

Paul Ford:

A good example

Paul Ford:

is,

Paul Ford:

I will offer 20 times to help you on a.

Rich Ziade:

Yeah,

Paul Ford:

And you, and I'm like, the way that I see our relation and you say no,

Paul Ford:

you're like, I'll give it to you soon.

Paul Ford:

And the way that I see our relationship is like, I'm gonna continue to offer.

Paul Ford:

And when you say, no, that's fine.

Paul Ford:

I've offered, I don't mind not doing the work.

Paul Ford:

It's fine.

Paul Ford:

I'll, I'll see

Rich Ziade:

yeah, yeah.

Rich Ziade:

No,

Paul Ford:

you're organizing your life and your thinking

Paul Ford:

by getting that deck together.

Paul Ford:

So in we go, you present the deck.

Paul Ford:

It is your brain turned into keynote.

Paul Ford:

Yeah, we should do a special episode just on keynote at some point

Paul Ford:

because it's one of your great loves and uh, and so you're driving.

Paul Ford:

I'm listening.

Paul Ford:

I can't really read the room in the moment.

Paul Ford:

I'm just sort of like taking it all in.

Paul Ford:

Uh, and we walk out of there and you're like, I think that went well.

Paul Ford:

And I'm like, yeah, I think it went, went well too.

Paul Ford:

And then I wake up the next morning and I hate you on slack

Paul Ford:

with like five bullet points.

Paul Ford:

And need

Rich Ziade:

time to synthesize what went down.

Paul Ford:

but my five bullet points tend to be things that will get us to move

Paul Ford:

along a lot faster in the relationship.

Paul Ford:

Like I tend to see stuff

Rich Ziade:

well also,

Rich Ziade:

I, I, I haven't gotten all, I, I will tell you I've got all the

Rich Ziade:

answers a minute after a meeting ends, but I don't have them.

Rich Ziade:

Like, I, I got a few wrong probably.

Rich Ziade:

Like I, it needs a minute.

Rich Ziade:

I, I, by the way, I need that time too, but I'm more inclined

Rich Ziade:

to your analogy, fire off Instruc.

Paul Ford:

No, that's

Rich Ziade:

In real time.

Rich Ziade:

in the

Paul Ford:

now we're gonna create a deeper, more rich,

Paul Ford:

3D interactive experience.

Paul Ford:

And I show up.

Paul Ford:

Right.

Paul Ford:

And it's, you can still, and it all works fine, but like, you, you, so that's,

Paul Ford:

that's the value that I'm bringing.

Paul Ford:

In a funny way, that was, uh, as an agency leader and agency

Paul Ford:

head that kind of made sense.

Paul Ford:

Lots of parallel things going on, and, you know, it was very, very

Paul Ford:

much about different experiences.

Paul Ford:

I'm getting kind of abstract, but for this particular thing, we need to go back

Paul Ford:

to the old, like bolt on the, the gpu.

Paul Ford:

And here we go.

Paul Ford:

So I'll be president, you'll be c uh, you'll be ceo.

Paul Ford:

And, uh, let me read, I think just for kicks, I'll read the slack

Paul Ford:

message I sent to our company because I can't, we, we couldn't

Paul Ford:

just announce this on the podcast.

Paul Ford:

We told we do things in a very specific sequence.

Paul Ford:

We tell management and then we tell the company.

Paul Ford:

So, hi everyone.

Paul Ford:

Quick, someone hilarious update.

Paul Ford:

I am no longer the CEO of a board.

Paul Ford:

Rich Citi will be.

Paul Ford:

This is a really sensible decision.

Paul Ford:

Here's why.

Paul Ford:

As we talk to more investors, it's super clear that a big part of our future will

Paul Ford:

be presenting our financials and strategy on a regular basis to groups of people

Paul Ford:

with MBAs whose actual job is to attack us and force us to defend every decision.

Paul Ford:

Investors will expect the CEO to show up to those meetings.

Paul Ford:

Problem is I hate that work and I'm bad at it.

Paul Ford:

Whereas Rich likes getting in a room and fighting with people

Paul Ford:

wearing expensive blue shirts.

Paul Ford:

So we talked about it and decided to switch roles.

Paul Ford:

I'm President Rich as ceo.

Paul Ford:

I enjoyed serving as your chief executive officer and feel lucky that I had the job.

Paul Ford:

It was the best six days of my career,

Rich Ziade:

job, . There we

Paul Ford:

so let's turn that into, this is Zion.

Paul Ford:

Ford Advisors turn into a little advice.

Paul Ford:

What do you got?

Rich Ziade:

I mean, the first is pretty straightforward, which is

Rich Ziade:

this had nothing to do with you or me

Paul Ford:

We put the organization forward.

Rich Ziade:

We, we, the interests of the org were put ahead of anyone

Rich Ziade:

else and the higher up you go, the higher up the chain you go.

Rich Ziade:

The more important it is to put aside your own interests, uh, and

Rich Ziade:

make them second to the interests of the, of the broader thing, the,

Rich Ziade:

the, the, the company, frankly.

Rich Ziade:

And, and this look, I, I just to, just to put it in the transcript.

Rich Ziade:

I'd rather not do this.

Rich Ziade:

Uh, I, I don't, I'm not looking forward to it, but I'll do it.

Paul Ford:

and, and like, I, like I have now offered 20 or 30

Paul Ford:

times, I will help you prepare for each one of these meetings.

Paul Ford:

I'm ready, I'm ready to help you with the deck.

Paul Ford:

Rich, you just have to share the keynote

Rich Ziade:

I will share, I'm gonna share more.

Paul Ford:

Rich has, even putting it on on iCloud is hard.

Paul Ford:

Yeah.

Paul Ford:

Um, no, I think, like, you know, I got your back on this.

Paul Ford:

The other piece of advice I would like to give based on this, and it's a little, I

Paul Ford:

think what people are gonna expect me to say is different than what I'm gonna say.

Paul Ford:

What you're gonna expect me to say is this, Hey, you know, always be honest

Paul Ford:

and transparent about where your limits are, and it's worth it to communicate it.

Paul Ford:

That's best for everyone.

Paul Ford:

Okay.

Paul Ford:

That's not my actual advice.

Paul Ford:

Sometimes that's very dangerous.

Paul Ford:

be very careful if somebody says, Hey, do you want to do this?

Paul Ford:

You should usually say, I'd really like to try that rather, or,

Rich Ziade:

to learn, or whatever.

Paul Ford:

Here's what's D.

Paul Ford:

Here's what I'm actually saying.

Paul Ford:

Build relationships in the workplace where people know and understand each

Paul Ford:

other's limits and are respectful of them, and work to compensate

Paul Ford:

and balance each other out.

Paul Ford:

The only way that we could have this dynamic, and I would feel

Paul Ford:

comfortable going in front of the company and saying, guess what?

Paul Ford:

I'm not your ceo, is because there's a tremendous amount of trust.

Rich Ziade:

There is no hidden agenda between the two

Paul Ford:

no, you said this.

Paul Ford:

And I was like, yeah, that is what's best for a board.

Paul Ford:

Yeah.

Paul Ford:

Well, it was kind of funny to have the title twice in a row, but that's that.

Paul Ford:

this was also like we're talking, we talked about this less than we

Paul Ford:

talked about it on the podcast.

Paul Ford:

It was about a five minute decision for

Rich Ziade:

was a five minute decision.

Rich Ziade:

Uh, if, if you're in a setting, You're on the defensive because you're

Rich Ziade:

wondering what people's agendas are.

Rich Ziade:

That's not the best place to be.

Rich Ziade:

Look, humans are political by nature.

Rich Ziade:

Self-interest is

Paul Ford:

I like the idea of being the CEO of a successful startup

Paul Ford:

and then figuring, I would kind of stand down when we found some Dutch

Paul Ford:

person to run it later, you know?

Rich Ziade:

Yeah, I mean, so if you're in that setting where it feels like it's

Rich Ziade:

hard to navigate multiple sources of.

Rich Ziade:

Power.

Rich Ziade:

Yeah,

Rich Ziade:

let's call 'em that.

Rich Ziade:

Uh, that's tough.

Rich Ziade:

That's tougher than, okay.

Rich Ziade:

We all are on one.

Rich Ziade:

That's why good companies and good leaders are very mission driven.

Rich Ziade:

They talk about the aspirations of the thing more than they talk about

Rich Ziade:

themselves or their teams or whatever.

Rich Ziade:

We're all serving a larger purpose, and yes, it's a company, it's for for-profit

Rich Ziade:

business, but it's still a larger

Paul Ford:

Well, and it's still humans interacting.

Paul Ford:

If you look around and you say, boy, you know, I think I could do that job,

Paul Ford:

but it would be really hard for me.

Paul Ford:

Maybe someone else could do it.

Paul Ford:

And then you go, I don't even want to talk about that right now.

Paul Ford:

Send our resumes.

Rich Ziade:

Yeah.

Rich Ziade:

Yeah, because you're, you're, you're, you've effectively, your tell there

Rich Ziade:

is that this is a hostile place.

Rich Ziade:

This is a place that's not gonna support in the interest of the larger

Paul Ford:

This is the, the point I wanna make is like, and, and because as we're

Paul Ford:

saying it, I want to get it really clear.

Paul Ford:

It's good to be vulnerable and transparent.

Paul Ford:

A lot of places don't allow for that.

Paul Ford:

And so that's right.

Paul Ford:

Go find places where you can be vulnerable and transparent.

Rich Ziade:

which isn't easy, but

Paul Ford:

Yes.

Paul Ford:

And don't think you can fix a place that isn't

Rich Ziade:

Yeah, yeah, yeah, yeah.

Paul Ford:

it's one of the hardest possible things to do.

Paul Ford:

So that was, uh, I think, you know, we did okay here.

Paul Ford:

I really enjoyed being CEO for five, six days.

Rich Ziade:

just thank you for your service.

Rich Ziade:

Like honestly, we wouldn't be here without

Paul Ford:

you.

Paul Ford:

I was like

Rich Ziade:

is Wednesday,

Paul Ford:

It was exactly, I was a little bit bummed, but

Paul Ford:

then tremendously relieved.

Paul Ford:

. No, because I wasn't thinking, you and I both, we weren't

Paul Ford:

thinking about those meetings.

Paul Ford:

And then when you said though, it's like, Hey, there's a lot of this

Paul Ford:

coming for me and coming for you.

Paul Ford:

I went, oh yeah, there

Rich Ziade:

is.

Rich Ziade:

Yeah.

Rich Ziade:

By the way, after our conversation, I was a little bit bummed.

Paul Ford:

Oh, I know.

Rich Ziade:

But a tremendous amount of relief

Paul Ford:

Yeah, yeah,

Rich Ziade:

like for all involved, right?

Rich Ziade:

Like so it all worked out.

Paul Ford:

out.

Paul Ford:

It's all really good.

Rich Ziade:

This is the Zian Ford Advisors podcast,

Paul Ford:

I'm Paul Ford, the former CEO of a board, now retired

Rich Ziade:

I'm Rich Citi, the newly appointed CEO O of a

Paul Ford:

Hey, congratulations.

Rich Ziade:

to tho.

Rich Ziade:

For those that don't know, we have a startup called Aboard.

Rich Ziade:

We said the word very casually.

Rich Ziade:

Uh, you can check it out@aboard.com and we have an ABOARD podcast as well.

Rich Ziade:

Uh, hit us up.

Paul Ford:

Hey, we've been, we got the mailbag full.

Paul Ford:

We gotta read some

Rich Ziade:

We should read some messages.

Rich Ziade:

It's actually kind of fun.

Rich Ziade:

Um, and we're at Citi Ford on Twitter.

Paul Ford:

We love you.

Paul Ford:

Hello, it's ci ford.com.

Paul Ford:

Talk to you soon.

Rich Ziade:

you soon.

Rich Ziade:

Take care.

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