I hope your personal and professional life is off to a tremendous start in 2022! The most effective coaches teach from their own experiences that they can bring forward to their audience, and that’s precisely what I’m doing in today’s solo episode. Join me for a look at “white-glove” extras that can help you deliver a five-star client experience.

Show Highlights:

● What makes a top-notch, memorable experience with a service provider?

● Why my recent surgical procedure was good–but not great

● How our coaching can bring a five-star experience for our clients:

○ The foundational piece: Show up as the coach in the best way possible to honor the coaching process.

○ Provide the right tools and forms to maximize client engagement.

○ Use visual assessments that can help with specific goals.

○ Build a library of recommended books, articles, and recordings (podcasts!) for clients to access.

○ Offer a searchable transcript of sessions for clients. (See Resources for more info.)

○ Use snail mail to send a card or note as a special touch.

● How these resources can bring value to both one-on-one and group coaching

● How spending nothing or very little can still deliver attentiveness that is impactful and inspiring to your clients

Resources:

Visit Star Coach Show to find out more about Searchie, the transcription service mentioned in today’s show.

Mentioned in this episode:

Join Mentoring Program!

If you’re a coach who wants to grow—not just check a box—this is for you. I’m enrolling coaches now for my Spring Mentoring Program. Some are here for credentialing hours. Others are here because they want to become the coach their clients rave about. Inside the program, we work on your actual coaching. You’ll hear yourself differently. Learn from other coaches. Develop more presence. And ask questions that create real transformation. If you’re ready to deepen your skills and your impact, I’d love to support you. Learn more at starcoachshow.com/mentor I’d love to work with you.

Mentor Program

If you're working toward your ACC or PCC credential, or if it's time to recertify your ACC mentor, coaching isn't just a requirement on a checklist. It's one of the most transformative investments you can make in yourself and your coaching. I've taught or mentored over 2000 coaches, and I hear the same thing again and again. I came because I had to, and I am so glad that I did. Coaches tell me they walk away with renewed energy, deeper confidence and a community of peers who genuinely support each other. Here's what you need to know right now. Mentor coaching must span a minimum of three months, so the time to start is not when your credential is just about to expire. And if you complete your hours in 2026, you get ahead of the upcoming ICF changes, which means peace of mind along with skill development. My fall cohort is already filling up. Every group is capped at ten. It's small, personal, and powerful. If you've been waiting for the right time, this is it. So head over to Star Coach Show. That’s https://starcoachshow.com/mentor/ to grab your spot or to learn more. I'd love to work with you. Now, let's get into today's show.