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A Decade of Reimagining Work: Insights from Within People's Co-founders
Episode 2626th May 2023 • Reimagining Work From Within • Within People
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Join us on this special episode of "Re-Imagining Work from Within" as we celebrate Within People's 10th year in business. In this reflective conversation, co-founders Jeff Melnyk and Laurie Bennett sit down to share their journey, insights, and lessons as founders of a self-managed organization.

They delve into their vision of creating a 21st century business and how it has shaped their purpose and values. From the early days of envisioning a blueprint for the future to the challenges and triumphs along the way, they discuss the significance of work freedom and its impact on their growth and the company's culture.

Through their conversation, Laurie and Jeff provide valuable insights for aspiring founders, startups, and even established businesses, offering a glimpse into the realities of building and sustaining a purpose-driven organization. They touch on the surprising speed at which 10 years have passed, the importance of holding onto a strong vision, and the power of embodying the feeling of what they aimed to create.

As they reminisce about the rooftop in Barcelona where their dreams took flight, they reflect on the changes they've witnessed and the strides made toward their vision of a 21st century business. The discussion also highlights the balance between growth and sustainability, and how their perspective on growth has evolved over the years.

Join Jeff and Laurie as they share their experiences, challenges, and victories on the path to creating a business that aligns with their purpose and values. Gain insights into the evolving landscape of work, the importance of meaningful work, and the possibilities that lie ahead for entrepreneurs and organizations alike.

Tune in to this episode full of wisdom, reflection, and inspiration, and discover what it means to reimagine work from within.

Learn more about Within People and the work we do here.

Transcripts

Jeff Melnyk:

Hey everyone.

Jeff Melnyk:

Welcome back to Re-Imagining Work from Within.

Jeff Melnyk:

This is kind of a special podcast cuz we're gonna do some reflection time.

Jeff Melnyk:

I'm here with Laurie my co-founding partner at Within People, it's our 10th

Jeff Melnyk:

year, so we thought we would get on the metaphorical sofa and have a little

Jeff Melnyk:

conversation about what it's been like.

Jeff Melnyk:

But in doing so, we wanted to sort of share some lessons about

Jeff Melnyk:

what it's like to be a founder, especially through our context.

Jeff Melnyk:

As you might know, we're a self-managed organization, so we look through

Jeff Melnyk:

the world a little bit differently.

Jeff Melnyk:

We wanna talk a little bit about that.

Jeff Melnyk:

We wanna talk about what it's been like through our purpose and our vision

Jeff Melnyk:

of growing a 21st century business.

Jeff Melnyk:

We're gonna riff around what that looks like.

Jeff Melnyk:

So join us on that journey.

Jeff Melnyk:

And we're gonna talk about work freedom and what that means and our

Jeff Melnyk:

vision for that and how that's helped us to navigate the waters, but also

Jeff Melnyk:

has been a bit bumpy along the way.

Jeff Melnyk:

So we wanna share a few lessons from that.

Jeff Melnyk:

Thank you to our producer, Emily, for helping us guide

Jeff Melnyk:

through this conversation.

Jeff Melnyk:

But join us, stay with us, and I hope you find something useful in this today.

Jeff Melnyk:

The beginning is a very good place to start.

Jeff Melnyk:

Mr.

Jeff Melnyk:

Bennett, we have been in business now for almost 10 years.

Jeff Melnyk:

You argue with me around whether or not this is our 10th birthday or not.

Jeff Melnyk:

My clear argument is, We've been in business for 10 years.

Jeff Melnyk:

If you count 20 14, 20 15, 20 16, you quickly get to 10.

Jeff Melnyk:

Yeah.

Jeff Melnyk:

Your argument is we have to wait as if it was a, a child in

Jeff Melnyk:

order to become the 10th year.

Jeff Melnyk:

I

Laurie Bennett:

think it's, it is our 10th year, but our birthday

Laurie Bennett:

party needs to come next year when we have completed 10 years of business.

Laurie Bennett:

We're now starting our time.

Laurie Bennett:

I see business You can see the sort of strategic discussions

Laurie Bennett:

that we find ourselves engaged with after this long in business.

Laurie Bennett:

This is probably this symbol of our growth and security is.

Laurie Bennett:

Yeah.

Jeff Melnyk:

Leaders, this is the level of conflict we usually get into.

Jeff Melnyk:

I don't, I think we're in alignment, but not in agreement.

Jeff Melnyk:

Mm-hmm.

Jeff Melnyk:

And we've been reflecting, this is a time for of reflection for us.

Jeff Melnyk:

I think 10 is a significant number.

Jeff Melnyk:

We know that we've got some work to do to think about the next 10 years ahead

Jeff Melnyk:

and what and where that comes, but, Yeah.

Jeff Melnyk:

Did we, I don't know.

Jeff Melnyk:

Like, it's interesting, I'm hoping other listeners will find this

Jeff Melnyk:

interesting in thinking about like, what is it like at 10?

Jeff Melnyk:

And if you're just starting your business now and you're a startup thinking

Jeff Melnyk:

about, oh gosh, am I gonna get that far?

Jeff Melnyk:

And if you're at year eight thinking, oh, what's it like at 10?

Jeff Melnyk:

And if you're in year 20, you can be like, yeah, come on boys, we

Jeff Melnyk:

still got some time to go, but did we think we'd make it this far?

Laurie Bennett:

I think so.

Laurie Bennett:

I think that kind of.

Laurie Bennett:

What does it feel like to be 10?

Laurie Bennett:

I would say the main thing is surprising.

Laurie Bennett:

I mean, it's, it makes me feel old, but in kind of a good way.

Laurie Bennett:

But I think it doesn't felt like that long.

Laurie Bennett:

It's come fast.

Laurie Bennett:

Yeah.

Laurie Bennett:

And 10 years goes by much quicker than you.

Laurie Bennett:

Imagine it will when you set your vision at the beginning and imagine yourself,

Laurie Bennett:

your business 10 years into the future.

Laurie Bennett:

You imagine that being a very long time away.

Laurie Bennett:

And doesn't feel like that.

Jeff Melnyk:

Yeah, a decade.

Jeff Melnyk:

And of course we had the pandemic in the right, thrown into the midst of

Jeff Melnyk:

it, which of course made time stop and speed up in very weird ways.

Jeff Melnyk:

No time to talk about that today.

Jeff Melnyk:

But when we started the business, we quickly had a thought about

Jeff Melnyk:

the vision of the future.

Jeff Melnyk:

And I think you and I quickly aligned on.

Jeff Melnyk:

We need to start creating a blueprint for 21st century business.

Jeff Melnyk:

That was something that was in our desire, our ethos.

Jeff Melnyk:

We had our purpose of helping people find purpose and grow.

Jeff Melnyk:

That was came very quickly to us, but this idea of 21st century business.

Jeff Melnyk:

Was something that was quite foggy at the time.

Jeff Melnyk:

I would say.

Jeff Melnyk:

I think we had some ingredients of what we knew it was gonna be.

Jeff Melnyk:

Do you, are we getting closer to knowing what 21st century business is?

Laurie Bennett:

I hope so.

Laurie Bennett:

Cuz one of the things we said we'd do is try to be one, so 10 years in.

Laurie Bennett:

Hopefully we can talk a little bit about what that's like.

Laurie Bennett:

And I think that's the Yeah, that's the, that's been our story.

Laurie Bennett:

Hey.

Laurie Bennett:

Is that it's, it wasn't just, let's grow a business that.

Laurie Bennett:

There's a kind of traditional consulting business that helps

Laurie Bennett:

other companies with their cultures.

Laurie Bennett:

It was, how do we really think about what 21st century business needs to be like?

Laurie Bennett:

How do we help people step into that and how do we design from the

Laurie Bennett:

very beginning our business to be shaped on certain kind of principles

Laurie Bennett:

that we saw underpinning that.

Laurie Bennett:

You know that the context on which we founded within, which we talk about a

Laurie Bennett:

lot is, was around freedom, was around the idea that people should be able to

Laurie Bennett:

love what they do and who they are in their work, that we should extend to

Laurie Bennett:

people the freedom to be able to find the work they're most meaningful about

Laurie Bennett:

and deliver it in the ways they get most joy out of doing and get out there

Laurie Bennett:

and be able to make the an impact.

Laurie Bennett:

In the world they wanna make whilst being treated like grownups inside

Laurie Bennett:

the business where they work.

Laurie Bennett:

And I think starting to imagine.

Laurie Bennett:

The sorts of shifts that we wanted to see in businesses then that I

Laurie Bennett:

think we really are seeing now.

Laurie Bennett:

Like if I jump to now and we start thinking, especially post pandemic

Laurie Bennett:

about distributed workforces, people with a totally different relationship

Laurie Bennett:

to when, how, where they work.

Laurie Bennett:

The, the importance of meaningful work for, for people.

Laurie Bennett:

We're really starting to see a lot of the stuff that we sat dreaming

Laurie Bennett:

about on a Barcelona rooftop coming into the zeitgeist today.

Laurie Bennett:

Which is kind of cool to see.

Jeff Melnyk:

Yeah.

Jeff Melnyk:

And even thinking that some of those things that we saw on this mythical

Jeff Melnyk:

rooftop which I hope we will make even more mythical in a second.

Jeff Melnyk:

Some of the things that we started to imagine, I sometimes thought they

Jeff Melnyk:

would happen a little bit faster, and I think sometimes we forget that

Jeff Melnyk:

change does take a while to happen.

Jeff Melnyk:

I think the pace of change has been accelerated because of the pandemic

Jeff Melnyk:

and certainly things like flexibility, which we've always built into our

Jeff Melnyk:

model and our dream based around that vision is something we've

Jeff Melnyk:

held onto as being very important to the idea of freedom, but that.

Jeff Melnyk:

Really didn't come into fruition into 21st century business until most recently.

Jeff Melnyk:

A lot of that's also being rolled back.

Jeff Melnyk:

So it's like this vision of, of the, the kind of world of work that we wanna

Jeff Melnyk:

be part of creating isn't something that is just gonna come overnight.

Jeff Melnyk:

I think it is.

Jeff Melnyk:

I think one reflection on the 10 years is, like you said, is like it's gone by.

Jeff Melnyk:

Fast, but yet at the same time, there's still so much more.

Jeff Melnyk:

It's that

Laurie Bennett:

classic like, yeah, when are the hover boards

Laurie Bennett:

finally going to be here?

Laurie Bennett:

You know?

Laurie Bennett:

Yes.

Laurie Bennett:

We've been waiting for them for 50 years and they're still not here, but.

Jeff Melnyk:

I feel like sometimes in San Francisco you think

Jeff Melnyk:

you're gonna see a hoverboard.

Jeff Melnyk:

There was a guy walking down the Castro on stilts yesterday

Jeff Melnyk:

wearing some butterfly wings.

Jeff Melnyk:

I think he thought he was on a hover board, but not quite.

Jeff Melnyk:

Sounds like a great, a great alternative.

Laurie Bennett:

But what was, let me ask you like.

Laurie Bennett:

Let's go to that, that rooftop in Barcelona where you and I,

Laurie Bennett:

in a flurry of Post-It notes and dreams kind of hatched what we

Laurie Bennett:

thought this business was gonna be.

Laurie Bennett:

What?

Laurie Bennett:

What do you remember from that conversation that kind

Laurie Bennett:

of still sticks with us today?

Jeff Melnyk:

I think it's important for everyone to remember that really you can

Jeff Melnyk:

only run a business off of Post-it notes.

Jeff Melnyk:

True.

Jeff Melnyk:

I think that's one thing that people should take away as a truth

Jeff Melnyk:

that is held true in our decade.

Jeff Melnyk:

And that we should have bought stock in 3M years ago, cuz we

Jeff Melnyk:

would've been bajillionaire by now.

Jeff Melnyk:

But I, well, I remember the feeling.

Jeff Melnyk:

Of it, and I think that's the importance of visioning is like the embodied

Jeff Melnyk:

feeling of what you're trying to create is often much more important than the

Jeff Melnyk:

actual strategy that comes from it.

Jeff Melnyk:

I think we had multiple tracks of work that that then came off of it

Jeff Melnyk:

strategically from that rooftop.

Jeff Melnyk:

I remember the feeling, I remember that idea of that optimism that something could

Jeff Melnyk:

change, that we could be the creators of that change and that our purpose

Jeff Melnyk:

could be the North Star that guided us.

Jeff Melnyk:

Was, was really critical.

Jeff Melnyk:

I remember some of the artifacts that to this day are so integral to our, to

Jeff Melnyk:

our product and our business, like a business based around joy and impact and,

Jeff Melnyk:

and profitability through collaboration.

Jeff Melnyk:

All of those things were on the rooftop and but that feeling of the sunshine

Jeff Melnyk:

being in Barcelona, creating it together, knowing that's where we're going.

Jeff Melnyk:

I think that's the power of visioning that's so important to

Jeff Melnyk:

creating 21st century business.

Jeff Melnyk:

We can't create 21st century business off of the dreams of the past.

Jeff Melnyk:

We have to get into the visioning mindset to create it going forward.

Jeff Melnyk:

Yeah.

Jeff Melnyk:

What do you remember?

Jeff Melnyk:

It was also cold.

Jeff Melnyk:

I remember it being cold cuz it was February,

Laurie Bennett:

but not as cold as London.

Laurie Bennett:

We had to, right.

Laurie Bennett:

That's why we were there.

Laurie Bennett:

I think there's been a theme over 10 years of seeking out warm and

Laurie Bennett:

beautiful places in which to work.

Laurie Bennett:

I think, although here I am in Vancouver, which fulfills at least half

Laurie Bennett:

of that brief, I guess at most times.

Laurie Bennett:

Yeah, no, I, I, I remember that, that feeling too.

Laurie Bennett:

And I remember the sort of abandon with which we would casually say

Laurie Bennett:

things like, we're not gonna employ anybody and we're only gonna work

Laurie Bennett:

with people who wanna do this work.

Laurie Bennett:

And all of these kind of whimsical, borderline naive thoughts about business

Laurie Bennett:

can work in a way that it's never done before and we're gonna change

Laurie Bennett:

it all, which is, which is amazing.

Laurie Bennett:

And I think sort of starting to think about now, What it felt like immediately

Laurie Bennett:

after we came down from the rooftop saying that to people and them looking

Laurie Bennett:

at us with a kind of polite raised eyebrow, and they're like, mm-hmm.

Laurie Bennett:

We'll see how long that lasts.

Laurie Bennett:

Was an interesting kind of come down.

Laurie Bennett:

But I think with the, the strength of that vision and what it's felt like and

Laurie Bennett:

what we set ourselves to then largely has.

Laurie Bennett:

Been what's guided, how we've grown and what's brought us to

Laurie Bennett:

where we find ourselves today.

Laurie Bennett:

And we've, we've done pretty well on not compromising on that vision.

Laurie Bennett:

I think what you say about change happening slower than we imagine has,

Laurie Bennett:

has caused us to kind of maybe ramp back some of the ambitious enthusiasm

Laurie Bennett:

about this can all be happening already.

Laurie Bennett:

But the, the truth is it is happening and some of those things that felt

Laurie Bennett:

straight up weird to folks when we were talking about it back then feels

Laurie Bennett:

straight up normal to them now, and feels like a good discussion to be having.

Jeff Melnyk:

Oh, the problems of being vision raised.

Jeff Melnyk:

Yeah, you've gotta get a bit crazy, don't you?

Jeff Melnyk:

Because , if your dream is something that can happen

Jeff Melnyk:

tomorrow, it's not really a dream.

Jeff Melnyk:

You're just kind of planting the seeds of a strategy.

Jeff Melnyk:

I think that was the power of that experience was to create something

Jeff Melnyk:

that what quite out of reach to, to do and, yeah, I'm proud that we've held

Jeff Melnyk:

true to some of those principles and.

Jeff Melnyk:

And I know that we've had to let go of some things that didn't serve us.

Jeff Melnyk:

Mm-hmm.

Jeff Melnyk:

That maybe they weren't, they might have been getting in the way of

Jeff Melnyk:

us growing, but our purpose is to help people find purpose and grow.

Jeff Melnyk:

Growth was important.

Jeff Melnyk:

I remember we also said like growth is a dirty word to many people.

Jeff Melnyk:

We'd come outta the sustainability movement and growth is bad.

Jeff Melnyk:

And that wasn't our perspective.

Jeff Melnyk:

That actually, if you wanna grow, Your business, growing it through your people,

Jeff Melnyk:

through impact and by doing it in a way that was sustainable was really important.

Jeff Melnyk:

Yeah.

Jeff Melnyk:

Have we grown, what does growth mean now?

Jeff Melnyk:

Gray

Laurie Bennett:

grayer maybe?

Jeff Melnyk:

Yeah.

Jeff Melnyk:

To yourself.

Jeff Melnyk:

Literally.

Jeff Melnyk:

That is the truth.

Laurie Bennett:

Yeah.

Laurie Bennett:

Yeah.

Laurie Bennett:

Yeah.

Laurie Bennett:

Yeah.

Laurie Bennett:

I think we, we really have, I think we, you know, growth took a really funny.

Laurie Bennett:

Shape for us.

Laurie Bennett:

We were an international business within a year, even though there were only

Laurie Bennett:

four of us in the team, we had opened up in South Africa and we're doing

Laurie Bennett:

work kind of all around the world.

Laurie Bennett:

So there was some aspects of kind of the traditional understanding of growth.

Laurie Bennett:

When you say that word in the context of.

Laurie Bennett:

Being a startup or a, an entrepreneur or beginning your business, you tend

Laurie Bennett:

to think about quantities of things, of clients, of revenue, of markets,

Laurie Bennett:

of employees and other things.

Laurie Bennett:

And I think growth has never really taken that shape for us.

Laurie Bennett:

It's been about a, as much as it's been about an expansion in that way, it's

Laurie Bennett:

been about a, a depth, a deepening of.

Laurie Bennett:

Understanding, I think more about what it means to, to drive that vision of

Laurie Bennett:

21st century business, starting , to really experience and feel out what it

Laurie Bennett:

means to try to build a wholehearted business that's largely self-managed.

Laurie Bennett:

And , doesn't look at the same growth drivers as, as other.

Laurie Bennett:

Consultancies who look like us might.

Laurie Bennett:

And I think, you know, if, if I reflect now 10 years on of , what growth I've

Laurie Bennett:

noticed it's been more about the, the depth and impact of the product that

Laurie Bennett:

we've built, the way that we're able to shape and help cultures around the world

Laurie Bennett:

in different organizations to flourish and grow and kind of be at a, be at a

Laurie Bennett:

pointy end of a movement that feels.

Laurie Bennett:

Super important for how business sees itself, how people are working in

Laurie Bennett:

businesses see themselves, and how that influences the way society works.

Laurie Bennett:

Yeah.

Jeff Melnyk:

Yeah, I think , we never wanted what we were

Jeff Melnyk:

doing to just be about.

Jeff Melnyk:

A European model or a Western model of working, and that's been something that's

Jeff Melnyk:

been really interesting to experiment with over the last decade is, is there

Jeff Melnyk:

one blueprint for 21st century business?

Jeff Melnyk:

Our, reflection is, yes, there is, and that can work in all these

Jeff Melnyk:

different contexts around the world.

Jeff Melnyk:

So to me, being able to work in every market we've done work in every

Jeff Melnyk:

continent, apart from Antarctica I, which I didn't have to say that every time.

Jeff Melnyk:

Yet soon.

Jeff Melnyk:

And to really understand what it is that we do that helps people in all

Jeff Melnyk:

of those different places, those different cultures within cultures.

Jeff Melnyk:

That to me is, is where I feel like we've experienced growth, the depth of our work.

Jeff Melnyk:

We've always had revenue growth year on year.

Jeff Melnyk:

That's always been great, but really to me it's the product

Jeff Melnyk:

and the way it's helped people.

Jeff Melnyk:

That's been.

Jeff Melnyk:

The story of our growth more so than the number of people we have

Jeff Melnyk:

or the, you know, what, how, well, we don't never have offices, but the

Jeff Melnyk:

number of geographical locations.

Jeff Melnyk:

Yeah.

Laurie Bennett:

Yeah.

Laurie Bennett:

I think, I think that's true.

Laurie Bennett:

I think , for us, people has been a route to impact, like being able

Laurie Bennett:

to deliver the kind of change that we wanna make in organizations.

Laurie Bennett:

As a business, primarily based on coaching and consulting.

Laurie Bennett:

You need, you need people to help you to work with that.

Laurie Bennett:

And I think we've been, you know, we've been navigating a, a world where that

Laurie Bennett:

work has been reasonably , not , the main thing that people have been doing.

Laurie Bennett:

It's been.

Laurie Bennett:

, a kind of group of leaders and we've been very careful to be

Laurie Bennett:

looking for kind of what we call them, leaders committed to change.

Laurie Bennett:

So people who, who it matters less, what sector they're in, what stage of business

Laurie Bennett:

they're at, what size of business they are, but matters much more about what

Laurie Bennett:

they want their culture to look like and how invested in change for themselves

Laurie Bennett:

and growth for themselves, they are in guiding their organizations that way.

Laurie Bennett:

And at the same time working on a model for our own business that.

Laurie Bennett:

That looks really weird in the, in the, in the general landscape

Laurie Bennett:

of consulting businesses.

Laurie Bennett:

You know, a place where it, you are afforded a totally different

Laurie Bennett:

degree of freedom, but with that comes a level of self responsibility

Jeff Melnyk:

Yeah, I think that's every c e o we're working with now is like, I.

Jeff Melnyk:

How do I get people to understand what accountability is?

Jeff Melnyk:

And my response to that is you have to get them to understand what responsibility is.

Jeff Melnyk:

They can't be held accountable if they don't know responsibility, and

Jeff Melnyk:

they have to be self responsible.

Jeff Melnyk:

And yet, every day, every human being goes about their day, buying their

Jeff Melnyk:

coffee, paying their mortgage, taking their kids to school, driving cars,

Jeff Melnyk:

and yet at work, that sense of self responsibility becomes very difficult.

Jeff Melnyk:

And I think there's a lot of unlearning.

Jeff Melnyk:

To put around that that that comes, and I think, I still feel to this,

Jeff Melnyk:

to this very moment that we can't have 21st century business until

Jeff Melnyk:

we understand self responsibility and we understand accountability.

Jeff Melnyk:

If the world of work is moving away, it is to become automated for the tasks that

Jeff Melnyk:

no longer require any sense of creativity.

Jeff Melnyk:

The creative tasks only come through.

Jeff Melnyk:

Responsibility and coming from a creative background, like as an artist, you don't

Jeff Melnyk:

have a boss to tell you to make your art.

Jeff Melnyk:

You make it and you make it because You've been driven

Jeff Melnyk:

through your passion to do it.

Jeff Melnyk:

If you had a boss telling you to make the art, you wouldn't do it.

Jeff Melnyk:

And so it's a paradox, isn't

Laurie Bennett:

it?

Laurie Bennett:

Yeah, yeah, for you, what kind of keeps fueling you to

Laurie Bennett:

keep us aligned to that context?

Laurie Bennett:

Like why, why put up with the, the challenges you've just described?

Jeff Melnyk:

Beyond my 5:00 PM cocktail hour.

Jeff Melnyk:

Exactly.

Jeff Melnyk:

Yeah, I think that when we come back to our vision and our purpose and what

Jeff Melnyk:

it is that we're here to do, and when we get out of our own way of the kind

Jeff Melnyk:

of business we're trying to create and begin to focus on what we're here for, I

Jeff Melnyk:

think all of us are much more energized by the impact that we're creating for our

Jeff Melnyk:

clients than what it is that we're doing.

Jeff Melnyk:

Within our business, , we have to hold an integrity.

Jeff Melnyk:

What we're doing within our business, our values are important to us,

Jeff Melnyk:

and the checks and balances that our business infrastructure put

Jeff Melnyk:

in place is, to me very important.

Jeff Melnyk:

But we are not here just to create our own business, just like no business is.

Jeff Melnyk:

Purpose is just to create itself.

Jeff Melnyk:

We are here in service of our clients and that to me is the fuel.

Jeff Melnyk:

when I.

Jeff Melnyk:

Get out of my own way and I go, what is this for?

Jeff Melnyk:

And I connect to the impact we've made through the past decade of working with

Jeff Melnyk:

amazing brands and amazing leaders.

Jeff Melnyk:

That's when I, that's when I'm fueled.

Jeff Melnyk:

And, and I feel that in the moment, of course now too, like, get me

Jeff Melnyk:

working, coaching with a leader.

Jeff Melnyk:

Get me working on their purpose and their values and that creative spark is the

Jeff Melnyk:

fuel that, that, that brings me back.

Jeff Melnyk:

Are you the same?

Jeff Melnyk:

Yeah.

Jeff Melnyk:

. Is it still the

Laurie Bennett:

people?

Laurie Bennett:

I think so.

Laurie Bennett:

I think, you know, , that is , the reason we began, and it remains true today.

Laurie Bennett:

Like we both started and said we didn't want to spend our time managing an agency.

Laurie Bennett:

That's not what we.

Laurie Bennett:

Were motivated by, and part of the reason for thinking about self-management and

Laurie Bennett:

designing the business the way we did was to allow us the freedom to continue

Laurie Bennett:

to do the work that is meaningful to us.

Laurie Bennett:

But I think there is something about the integrity of, of having

Laurie Bennett:

within operate on our own blueprint for 21st century business.

Laurie Bennett:

Like if that's the vision that we hold, we better be doing it too.

Laurie Bennett:

And, but I think what's been interesting about that is we've been

Laurie Bennett:

able to experience some of the real challenge that comes with going on

Laurie Bennett:

that journey for ourselves, which I think has been, has been valuable.

Laurie Bennett:

And for me , as well as the kind of, the impact that we get to

Laurie Bennett:

translate that into with our clients.

Laurie Bennett:

There's a real fascination with solving that challenge with unpicking.

Laurie Bennett:

Some of the stuff that we can see.

Laurie Bennett:

The whole of society is struggling with and seeing if in the microcosm of our own

Laurie Bennett:

small world, what can we do to address some of that and how can we start to

Laurie Bennett:

shape other businesses to do the same?

Laurie Bennett:

But it's, , it's a rollercoaster.

Laurie Bennett:

I found there are moments of feeling of great kind of

Laurie Bennett:

payback and reward and joy when.

Laurie Bennett:

You know, yesterday we had the partners, some of the partners sharing back their

Laurie Bennett:

personal growth plans for the year, which is something we do each year.

Laurie Bennett:

And just every time that happens, I'm just blown away by how people

Laurie Bennett:

take responsibility for their own growth and inspiration.

Laurie Bennett:

And in doing that, inspire everyone around them in the team.

Laurie Bennett:

And there have been moments where I've wanted to put my.

Laurie Bennett:

Head under a blanket and keep it there for a week because sometimes it

Laurie Bennett:

just feels so difficult to reconcile the stuff that we're trying to do

Laurie Bennett:

with what it feels like to do it.

Laurie Bennett:

And I think the, the, always, the fuel in those moments comes back from,

Laurie Bennett:

as you say, kind of remembering why.

Laurie Bennett:

We set out to do this in the first place and connecting back to what it actually

Laurie Bennett:

does when we get it right in places with our clients and with ourselves too.

Jeff Melnyk:

Yeah, I think we, we don't get to not be in the same

Jeff Melnyk:

world of work as everyone else.

Jeff Melnyk:

So like, we still have to worry about where the bills are gonna get paid.

Jeff Melnyk:

And like it's 21st century business isn't paid off of like unicorns and rainbows.

Jeff Melnyk:

Like, we've gotta worry about those things too.

Jeff Melnyk:

And even things like, When you've been working with someone for years and then

Jeff Melnyk:

they decide to leave, you still have that pain of someone's leaving the company.

Jeff Melnyk:

That's something that never goes away for any leader or any manager

Jeff Melnyk:

is like people leaving is hard.

Jeff Melnyk:

People joining is exciting and people leaving is hard and and I think

Jeff Melnyk:

even acknowledging that that's real.

Jeff Melnyk:

And that's never gonna go away.

Jeff Melnyk:

But how do you do that in a way that respects the adult organization that

Jeff Melnyk:

we're trying to create and the notion of freedom And even just being able to, to

Jeff Melnyk:

notice that like, okay, when people leave, that's not a failure of any company.

Jeff Melnyk:

That's someone finding their purpose to go and do what they want to do.

Jeff Melnyk:

It takes quite a bit of like resolve to step into that and be like, I'm

Jeff Melnyk:

sad about this, but it's good for you.

Jeff Melnyk:

And have you know, through the years having had people say, like, I've,

Jeff Melnyk:

that was my journey and thank you.

Jeff Melnyk:

And here I am now, and I'm now you've helped me find my

Jeff Melnyk:

purpose , to do something next.

Jeff Melnyk:

That's also fueling, even though in that moment it is deeply upsetting.

Jeff Melnyk:

I don't think that's ever gonna go away.

Jeff Melnyk:

I think that's part of just being human and Yeah.

Jeff Melnyk:

The, the notion that you hire people and they'll stay with

Jeff Melnyk:

you forever is a fallacy.

Jeff Melnyk:

Yeah.

Jeff Melnyk:

That I don't think any business wants to have, but it doesn't

Jeff Melnyk:

take the human aspect out of it.

Laurie Bennett:

Yeah.

Laurie Bennett:

Or the, the impact that it has on your own sense of success or

Laurie Bennett:

failure in what you've built.

Laurie Bennett:

Yeah.

Laurie Bennett:

Right.

Laurie Bennett:

Yeah.

Laurie Bennett:

I think it's kind of, it's hard to detach.

Laurie Bennett:

A sense of judgment from the thing you made when people seem to be

Laurie Bennett:

kind of accepting or rejecting it somehow in front of you.

Laurie Bennett:

Yeah, and I think for, for us, that there's a, there's a trap I think

Laurie Bennett:

when you're building a business that.

Laurie Bennett:

You are hoping is a, is a kind of space of example around equity and

Laurie Bennett:

freedom and the ability for individuals to be able to find themselves here.

Laurie Bennett:

When you hear that it doesn't work for them, it just sounds like, well, clearly

Laurie Bennett:

it, we didn't do it right, but I think it's funny how to, how we still have to be

Laurie Bennett:

quite clear with ourselves on this is not a way of working that works for everybody.

Laurie Bennett:

Maybe one day.

Laurie Bennett:

That will be closer to the case.

Laurie Bennett:

But I think part of the challenge that we've had in growing the number of

Laurie Bennett:

people who are partners and within is that not everybody wants this and a

Laurie Bennett:

lot of people think they want it and then realize that actually they don't.

Laurie Bennett:

And I think that's to, to be able to take people on that journey is, Is kind of

Laurie Bennett:

a privilege and at the same time it can be hard to watch as people kind of come

Laurie Bennett:

in with enthusiasm and sometimes seem to leave without the same enthusiasm for

Laurie Bennett:

the, the thing that is so important to us.

Laurie Bennett:

I don't know.

Laurie Bennett:

Don't really know where I'm going with this, but there's,

Laurie Bennett:

there's something there.

Jeff Melnyk:

Yeah, I think what resonated for me.

Jeff Melnyk:

From what you're saying, Lori, was sometimes people think they're gonna

Jeff Melnyk:

thrive somewhere and it takes a while for them to figure out that that's not gonna

Jeff Melnyk:

be the place that's gonna work for them.

Jeff Melnyk:

But can they learn along the way?

Jeff Melnyk:

Can they take something from there?

Jeff Melnyk:

Yeah.

Jeff Melnyk:

How are you creating the conditions for learning, always for people to

Jeff Melnyk:

come in, get what they need to know about themselves and about what they

Jeff Melnyk:

want, and are you willing to make that investment as a leader and as a

Jeff Melnyk:

business to take people on that journey?

Jeff Melnyk:

And I think that's been something that I'm proud of, is we've opened the door today.

Jeff Melnyk:

All sorts of different people to come and thrive.

Jeff Melnyk:

And we've learned from them as much as they've learned from us, and I

Jeff Melnyk:

think we're getting better at that and we're not perfect at it, and I

Jeff Melnyk:

hope we continue to learn around that.

Jeff Melnyk:

I don't think that we can ever be perfect with that

Laurie Bennett:

I think , it's an interesting place to reflect now as you

Laurie Bennett:

do, as you click into your 10th year.

Laurie Bennett:

, what success are we feeling?

Laurie Bennett:

What does success look like for us as we stand here and look back , what

Laurie Bennett:

are you seeing as being the things that you would hold as success for us over

Laurie Bennett:

the 10 years that we've been at this?

Jeff Melnyk:

I think you said something last year around, oh, it's been 10 years,

Jeff Melnyk:

but we are kind of just getting started, which I think at the time made me feel

Jeff Melnyk:

a deep sense of dread inside my body.

Jeff Melnyk:

But is the truth like, oh, we're just getting going and I really feel it's

Jeff Melnyk:

that kind of idea of the seeds are planted and everything is ready to grow.

Jeff Melnyk:

I feel like.

Jeff Melnyk:

The work we do now is at such a deeper level with our clients to actually

Jeff Melnyk:

help them see what needs to change to grow in the way that they want to.

Jeff Melnyk:

That idea of creating the business that they love so that people can

Jeff Melnyk:

love themselves and love , who they're and what they do.

Jeff Melnyk:

That really still holds true to me, and I think the.

Jeff Melnyk:

The work we're doing now around employee experience and in ensuring we're

Jeff Melnyk:

embedding equity into everything that people do, but always bringing it back

Jeff Melnyk:

to purpose and values and cultural d n a.

Jeff Melnyk:

That to me makes me feel really proud.

Jeff Melnyk:

And so the depth of our work, I think is only gonna continue

Jeff Melnyk:

to grow and, and just, I.

Jeff Melnyk:

You know, we've just moved into Asia.

Jeff Melnyk:

That was a very nascent market for us.

Jeff Melnyk:

We weren't sure how people would perceive the notion of purposeful business there.

Jeff Melnyk:

Meanwhile, Singapore has now mandated it as being like a thing,

Jeff Melnyk:

like are they gonna jump the curve?

Jeff Melnyk:

Are we needed even more than ever?

Jeff Melnyk:

Do we need to reconsider?

Jeff Melnyk:

What, what purposeful business looks like in that context?

Jeff Melnyk:

That is, A feeling of success for me and also just one of

Jeff Melnyk:

those challenges to step into.

Jeff Melnyk:

What about you?

Laurie Bennett:

Ah, certainly all of that, and I think just, over 10 years, there's

Laurie Bennett:

a quality of relationship that I have.

Laurie Bennett:

Can kind of look back and think of the different partners who have been

Laurie Bennett:

a part of the journey with us and where many of them find themselves

Laurie Bennett:

now if they're not still here.

Laurie Bennett:

And , the joy that has been had and the impact that has been made collectively

Laurie Bennett:

by us and on us, us as the kind of, all of us as partners, that feels like

Laurie Bennett:

that it's it's less about the kind of destination we find ourselves at here,

Laurie Bennett:

but the quality of the journey that we've been on over that last 10 years.

Laurie Bennett:

If I look at it in those terms, then I, I really take success from, that and , I

Laurie Bennett:

believe that unfortunately we probably are just getting started, but I think we'll

Laurie Bennett:

always sort of just be getting started with the kinds of things that we're

Laurie Bennett:

working on, and there's always gonna be more world that that needs what we do.

Laurie Bennett:

So the more we can start to see our success in what it feels like

Laurie Bennett:

day-to-day to be running this business than any kind of milestone that we're

Laurie Bennett:

aiming at, there's something to that

Jeff Melnyk:

for me.

Jeff Melnyk:

So when we were on the rooftop in Barcelona, we outlined some feelings

Jeff Melnyk:

of success that were important.

Jeff Melnyk:

We call that our lifestyle vision, but you and I check in on that all the time.

Jeff Melnyk:

Mm-hmm.

Jeff Melnyk:

Is the feeling of success more important than the measure in terms of

Jeff Melnyk:

like quantitative metrics of size of business people, revenue market share?

Laurie Bennett:

Yeah.

Laurie Bennett:

I think for a, for you and me, it al it always has been.

Laurie Bennett:

I think that's the key, like different things matter to different people.

Laurie Bennett:

Every client that we work with has to answer the question of what success

Laurie Bennett:

means for them and what growth means for them, because that's what's important

Laurie Bennett:

is like, what does it mean for you?

Laurie Bennett:

To be successful and like in our case, for us to be successful.

Laurie Bennett:

And that has been a more of a feeling.

Laurie Bennett:

I think we're getting to a point now where we're wondering maybe it would be helpful

Laurie Bennett:

to have some more of those other success measures start to get a bit more clarity.

Laurie Bennett:

Cuz we've now got, because we're getting started again because we've got

Laurie Bennett:

the foundation, I think we both feel that we need the idea of scaling up.

Laurie Bennett:

What we do feels really.

Laurie Bennett:

Timely for us now.

Laurie Bennett:

And to do that, I think you need to have some of those other measures.

Laurie Bennett:

But that's a, that's a slightly different view of success than we had on the roof,

Jeff Melnyk:

I think.

Jeff Melnyk:

Yeah, and I think that, yeah, I certainly feel that that's necessary.

Jeff Melnyk:

I do also think that that's something that our clients are asking, like,

Jeff Melnyk:

what is the next five or 10 years?

Jeff Melnyk:

Because we're in such a period of uncertainty, the world is constantly

Jeff Melnyk:

asking what's gonna happen next.

Jeff Melnyk:

It's the big question, isn't it?

Jeff Melnyk:

And I, I think it's, it's human nature.

Jeff Melnyk:

As part of our mortality to try to figure that out.

Jeff Melnyk:

And, and I, I think it's interesting for the notion of 21st century business

Jeff Melnyk:

that if you're playing a long game, that's a never ending one, and you really

Jeff Melnyk:

wanna make something that's gonna last.

Jeff Melnyk:

Noticing the outcomes you're looking for, but the feeling you want on the journey,

Jeff Melnyk:

I think is critical , for founders that just wanna create a business to

Jeff Melnyk:

exit it so that they can make money.

Jeff Melnyk:

I think question yourself if you're purposeful or not,

Jeff Melnyk:

because that's just about.

Jeff Melnyk:

An outcome that you're seeing for yourself.

Jeff Melnyk:

That's never been our what we want to see.

Jeff Melnyk:

And I think the businesses that last, the ones that are playing the long game

Jeff Melnyk:

have been the ones that have created the balance between the outcomes and the

Jeff Melnyk:

feelings that are gonna take them there.

Jeff Melnyk:

But what would we tell ourselves on the rooftop of Barcelo if we were

Jeff Melnyk:

gonna go back into Christmas past be the Ghost of Christmas Past.

Jeff Melnyk:

I think I used that on another podcast recently.

Jeff Melnyk:

Yeah.

Jeff Melnyk:

Time Travel is my jam right now.

Jeff Melnyk:

Stick now if we were gonna be able to go back Yeah, go back into, into 10 years

Jeff Melnyk:

from now, what advice would you give our.

Jeff Melnyk:

Younger but less, better looking.

Jeff Melnyk:

I feel like we've matured with age very well, Mr.

Jeff Melnyk:

Bennett.

Jeff Melnyk:

Certainly.

Jeff Melnyk:

What would

Laurie Bennett:

you tell us?

Laurie Bennett:

What would I tell us?

Laurie Bennett:

This is one of the ones I should have thought about before we

Laurie Bennett:

started recording the podcast.

Laurie Bennett:

I think probably just a, a doubling down on.

Laurie Bennett:

Kind of what I've just said about the journey and the, the confidence

Laurie Bennett:

that you need to sustain you doesn't, doesn't come from necessarily kind

Laurie Bennett:

of getting much better or much more kind of outwardly successful.

Laurie Bennett:

It comes from committing to the things that you believe in and

Laurie Bennett:

finding a way to try to make those.

Laurie Bennett:

Real in the way that you want your business to grow and in the

Laurie Bennett:

way that you want it to serve.

Laurie Bennett:

And that just that, I think that reassurance that people will come, people

Laurie Bennett:

will go, clients will come, clients will go, and through all of that, we

Laurie Bennett:

will grow together because of those things, not kind of in spite of them.

Laurie Bennett:

Yeah.

Jeff Melnyk:

Wisdom.

Jeff Melnyk:

What about you?

Jeff Melnyk:

I think, I think I would say feel the sunshine, cuz I think that is like, know

Jeff Melnyk:

the sunshine fuels you, which I know is metaphorical but is also not metaphorical

Jeff Melnyk:

because it is very true of us.

Jeff Melnyk:

We need sun.

Jeff Melnyk:

And that the sun goes to sleep at night and comes back every

Jeff Melnyk:

day, the sun will rise again.

Jeff Melnyk:

Is a good metaphor for that.

Jeff Melnyk:

And that like, it doesn't always have to be rosy, but know that the next bout

Jeff Melnyk:

of sunshine is around the corner is, is is a truth in life and that like,

Jeff Melnyk:

There's the, the dips and troughs of running a business just don't go away.

Jeff Melnyk:

So you've gotta kind of have some acceptance around shit

Jeff Melnyk:

gets real and get into it.

Jeff Melnyk:

And also know that there's joy around every corner.

Jeff Melnyk:

I think we've always tried to infuse joy into stuff that we do, and that's one

Jeff Melnyk:

of our pillars and, and any strategic work that we do, that joy doesn't

Jeff Melnyk:

mean that everything needs to be.

Jeff Melnyk:

Unicorns and rainbows all the time, but sometimes it is.

Jeff Melnyk:

And that's okay.

Jeff Melnyk:

I think we thought had a concept of that on the rooftop, but I don't

Jeff Melnyk:

think we had a lived reality of it.

Jeff Melnyk:

And I think that's part of just, it's the wisdom of , of the ages.

Jeff Melnyk:

Yeah.

Jeff Melnyk:

Takes

Laurie Bennett:

10 years to realize.

Laurie Bennett:

But you get there eventually.

Laurie Bennett:

I agree.

Laurie Bennett:

And I think, well, I just think that.

Laurie Bennett:

I wouldn't wish upon my worst enemy, the job of doing this by yourself.

Laurie Bennett:

And I think getting to have been on that rooftop with you and having

Laurie Bennett:

spent this last 10 years doing this alongside you, has made this

Laurie Bennett:

possible and joyful and workable.

Laurie Bennett:

And that's a thing I celebrate.

Jeff Melnyk:

Every day.

Jeff Melnyk:

Aw.

Jeff Melnyk:

I celebrate it too.

Jeff Melnyk:

And I agree and I think that being creative can be a lonely game.

Jeff Melnyk:

And that's why Simon and Garfunkel, Lennon, McCartney, Ben and

Jeff Melnyk:

Melnick, we are it's important to have your partner with you.

Jeff Melnyk:

And I think that's, this business has been a partnership and it

Jeff Melnyk:

starts from our connection.

Jeff Melnyk:

And that's what, that is the fuel.

Jeff Melnyk:

So, love you.

Laurie Bennett:

Thanks for listening, everyone.

Laurie Bennett:

We hope you enjoyed learning about our journey over the last 10 years.

Laurie Bennett:

You can tune into our podcast every other week for more episodes on what's happening

Laurie Bennett:

in the culture and leadership space.

Laurie Bennett:

What's on the minds of leaders committed to change and other

Laurie Bennett:

future of work content you crave.

Laurie Bennett:

Re-imagining work from Within is available wherever you listen to podcasts.

Jeff Melnyk:

Oh, I'm,

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