Shownotes
In this episode of The Operations Mastery Podcast, host Nick Verity interviews James Greer, the Chief Operating Officer of WellPower, the largest mental health services provider in the State of Colorado. James provides insights into WellPower's comprehensive services, spanning mental health, residential services, and real estate. He discusses the organization's growth, its recent merger announcement with Jefferson Center Mental Health, and its commitment to serving more people. James shares his operational focus on integration, standardization, optimization, and automation, emphasizing the need for efficiency to scale and provide quality services. A significant challenge discussed is the customization of the electronic health record system and the ongoing effort to create a new, flexible instance. The conversation touches on the importance of individualized support for clients, the role of various teams reporting to James, and the continuous quality improvement framework guiding operational decisions. The episode concludes with insights into overcoming challenges, managing bottlenecks, and the significance of simplifying and automating processes, illustrated by an example from the procurement department's vendor onboarding.
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