Located in a complex that was developed 20 years ago- only area that is zoned for automotive repair, sandwiched between other repair shops
Occupy 2 spaces- originally designed to be two separate shops. Limited space with parking. Not able to do pick up service/car wash etc. How can you still have a customer experience? Clean, smells clean, waiting area, snacks and coffee (also available to vendors). Only shop in complex that has a break room for employees.
New customer orientation- discuss what they can expect
Growing every year by 30% the last 3 years
Labor rates General $150, Diesel $190, Custom and Classic $200