https://www.laurenlappin.com.au/salon-boss

The Salon Boss Mastermind is now open - early bird pricing ends Sunday 26th April, and doors close 3rd May. Spots are limited.

If you're ready for real accountability, targeted support, and a group of business besties who actually get it - this is for you!

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses one of the most difficult topics in service-based small business: Should You Give Refunds?

Lauren shares a story from her own Salon that revolves around a Client that was aggressively seeking a refund for a service. Lauren (as the business owner) explains how she handled the situation at the time, in 2015, and how she might handle it differently now, in 2023.

The Big Question for this Episode: Is it even worth fighting to keep someone's money that really really wants it back?

Review The Lash Business Lounge in Apple Podcasts: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

Everything Lauren Lappin: https://www.laurenlappin.com.au

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Mentioned in this episode:

Join The Salon Boss Mastermind

👉 https://www.laurenlappin.com.au/salon-boss The Salon Boss Mastermind is now open - early bird pricing ends Sunday 26th April, and doors close 3rd May. Spots are limited. If you're ready for real accountability, targeted support, and a group of business besties who actually get it - this is for you!