Burnout is not always caused by the amount of work someone is doing. It can also result from spending too much time performing work that creates frustration and drains energy. In this episode, Kirk Behrendt speaks with Heather Crockett, ACT Dental coach, about applying the Working Genius model to burnout, leadership, team responsibilities, and patient care.
You will learn how to recognize frustration-based burnout, delegate work according to energy and natural strengths, and use all six working geniuses to improve the patient experience. To create a healthier team and find more joy at work, listen to Episode 1068 of The Best Practices Show!
Main Takeaways:
- Burnout can result from the type of work someone performs, not only the amount of work assigned.
- High performers may burn out faster because they try to complete all six types of work at a consistently high level.
- Promotions can place capable team members into roles that rely heavily on their areas of frustration.
- Leaders should consider a team member’s energy and working geniuses instead of delegating solely according to available capacity.
- Each of the six working geniuses contributes differently to treatment planning, communication, follow-through, and patient trust.
- Team members become more effective in their geniuses when they receive regular opportunities to use and develop them.
- A fulfilled and energized dental team communicates more effectively and creates a stronger patient experience.
Snippets:
00:00 Applying Working Genius to burnout, leadership, and patient care.
02:43 A review of the six working geniuses.
03:43 How working frustrations drain energy.
05:18 Why the type of work can cause burnout.
06:35 How promotions can move high performers into frustrating work.
08:26 What burnout looks like on dental teams.
09:40 Why high performers may burn out faster.
11:22 Leadership mistakes related to Working Genius.
13:31 Delegating according to energy instead of capacity.
16:12 How each working genius supports patient care.
18:27 Why fulfilled teams create better patient experiences.
20:20 Final lessons about burnout, team roles, and contribution.
21:42 Taking the assessment and starting a team conversation.
22:48 Working Genius education at the Exchange.
Guest Bio/Guest Resources:
Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.
Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.
She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.
Resources mentioned on the episode:
Working Genius Assessment: https://www.workinggenius.com/
The 6 Types of Working Genius by Patrick Lencioni: https://www.amazon.com/Types-Working-Genius-Understand-Frustrations/dp/1637743297
Smile Source Exchange: https://smilesource.com/exchange
More Helpful Links for a Better Practice & a Better Life:
