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The Goldilocks Guide to Client Experience
Episode 34225th August 2026 • Business-First Creatives: Client Experience & Systems for Service Providers • Colie James
00:00:00 00:14:16

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When your kid needs braces and you schedule a consultation, I think the bare minimum is to see the actual orthodontist, right?

Turns out that is a bad assumption. Here's how it went ⤵️

I took Chloe to three consultations this month and in this episode I'm walking you through all three to compare the client experience and how that affected my decision to choose one.

Then I want you to go figure out if your own client experience is similar to one I reviewed.

And if you're ready to give your systems a glow up, I've got 7 final Systems in Session spots for 2026. Come find me at coliejames.com/systems.

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