Alex Turkovic enters the chat to talk better cross-functional collaboration between SaaS teams.  Who owns what?  Who runs the show?  How can a customer success manager serve his peers and his customers simultaneously?

Timestamps:

00:00:00 - A revelation

00:01:36 - The Importance of cross-functional collaboration in SaaS orgs

00:03:54 - The Challenging Relationship Between the Customer Success Manager and Product Development

00:05:10 - The role of cross-collaboration in product development

00:06:27 - Prioritizing Product Features between Customer Success and sales

00:07:40 - Structured Information is the name of the game

00:08:52 - Combining Context and Data for Better Insights

00:10:05 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Alex:

Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/

Mentioned in this episode:

SundaySky

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