An engaging interview with Kelly Davis, Continuous Improvement Manager, at Parkland USA.

Discover the question that drives continuous improvement.

• The power of 5 Why's and how to use them.
• How you quickly get to the root cause of a problem.
• How you can use it every day to correct quality issues.
• A lesson from the Lincoln Memorial.
• The importance of prioritizing creativity before capital.
• How you use ‘Why’ with your team (or family member) without coming off as annoying.

“Talk Less, Ask More.”

Your next step: Consider a problem or issue you face. Ask ‘why” to the root cause?