In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale their operations. The discussion delves into how the company maintains momentum and clarity in an industry fraught with difficulties, the importance of culture and values, and the strategic moves that have allowed them to expand. James also discusses their latest venture in Chester and offers insights into maintaining drive and ambition in the face of adversity. With stories of daily operations, challenges, and insights into their future plans, this episode offers a comprehensive look at what it takes to grow and sustain a hospitality business.

Connect with James:

https://www.linkedin.com/in/james-bates-b1128060/

https://www.instagram.com/jaymaray_/

james@qvohospitality.com

www.maray.co.uk

www.buyers-club.co.uk

www.theoneoclockgun.pub

Book:

https://uk.bookshop.org/a/8596/9781936661831