Julie Fox is a giver, and she thinks every customer success organization deserves to embrace digital customer success.  But her definition of digital differs just slightly...

⏱️ Timestamps:

00:01:26 - Digital CS is for Everyone

00:02:41 - Building a Scaled CS Team for Amplification

00:03:52 - Maximizing Customer Interaction and Feedback

00:05:00 - Perspective from a Manager of Customers

00:06:14 - Trends in Winning and Losing Customers

00:07:19 - Bringing Customers Together for Growth

00:09:28 - An evolution

00:10:39 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Julie:

Julie's LinkedIn: https://www.linkedin.com/in/julie-fox-1b05395a/

Mentioned in this episode:

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