Episode #137. Today's episode is a holistic topic on how the breadth and depth of marketer’s roles are continuing to evolve as we move towards leading the long-term commercial agenda, understanding the advancements in science and neuromarketing for how consumers make decisions and adopting AI into our everyday lives.
Abby’s guest is legendary marketing leader, Margaret Jobling, Group Chief Marketing Officer at NatWest Group. Before joining NatWest in 2020 and implementing agile ways of working, “Tomorrow Begins Today” brand platform and the NatWest partnership with team GB for the Paris Olympics in 2024, Marg has spent the majority of her marketing career in FMCG categories, working on some iconic brands such as Lynx, Dove, Radox, Cadbury, Dairy Milk and Birds Eye, as well as Director of Marketing for British Gas.
In this episode, Margaret shares her definition of the role of marketing today and how it has evolved, the art and science of marketing, learnings as a CMO, marketing in the age of AI and building trust and authenticity with consumers in a digital environment.
Plus Margaret’s career highs and howlers, and advice for marketers of tomorrow.
00:00:00 Welcome and why we need evolving skills in marketing today
00:03:13 Defining of the role of Marketing
00:05:40 Key shifts in marketing
00:06:42 Impact of technology on customer interactions
00:10:05 What are the skills required for modern marketers
00:11:27 The future of marketing with AI and building trust
00:20:53 Skills Margaret looks for when hiring marketers
00:24:56 Building relationships with stakeholders
00:28:14 Experimentation, Curiosity and Continuous Learning
00:31:16 Margaret’s Career Highs and Howlers
00:36:31 Advice for marketers of tomorrow
Host: Abigail (Abby) Dixon FCIM/ICF | LinkedIn
Guest: Margaret Jobling | LinkedIn
The Whole Marketer podcast is here to support and empower the people behind brands and businesses with the latest technical tools, soft and leadership skills and personal understanding for a fulfilling marketing career and life as a whole. For more info go to www.thewholemarketer.com
