In this new episode, Thibaut receives Saood Shah, VP Customer Success and Professional Services at Contentful for a conversation on customer success and how this crucial business unit can help sales.
Saood has a strong experience in building professional services units, and more recently, customer success teams.
In this interview, Saood and Thibaut exchange on how sales and customer success work together, especially on the handover and onboarding, churn reduction, and expansion.
You can find Saood on LinkedIn here.
Go check Contentful here.
Enjoy the show!