For retail businesses, being able to provide real-time, precise inventory is key to exceeding customer expectations. Ronald Blahnik, Chief Information Officer and Senior Vice President of Strategy, Innovation, Customer Experience, and Retail Analytics of Hibbett Sports, knows that providing customers with what they want, when they want it, has been essential to Hibbett’s growth over the last six years.
In this episode, Ronald Blahnik provides insight into Hibbett’s expansive network of relationships with customers, associates, and vendors (who are also direct-to-consumer). He shares the strategies that led to expanding business during the COVID-19 pandemic, including avoiding major supply chain issues, managing team communication, and maintaining agility.
Navigating transformation during a period that demanded change, Ronald Blahnik sheds light on his approach to problem-solving, operating within a larger ecosystem, and his expectations for AI-driven innovation.
- (03:06) – Hibbett Sports
- (06:00) – Delivering the last mile
- (09:43) – Getting on the same page daily
- (13:05) – Ten Keys of Customer Service
- (15:44) – Understanding your customer
- (18:58) – On the ground and in the store
- (23:48) – The value of AI
Ronald Blahnik is the Chief Information Officer and Senior Vice President of Strategy, Innovation, Customer Experience, and Retail Analytics at Hibbett Sports. An experienced technology executive, he has held roles at The Home Depot, Hudson's Bay Company, and Lowe's Companies. Ron is a highly decorated Senior Warrant Officer, having served over twenty years in the U.S. Army and Army Reserve before his retirement as Chief Warrant Officer in 2004.
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Podcast episode production by Dante32.
