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E241 | Delivering Outstanding Customer Service with Gene Browne
Episode 2414th April 2023 • Mind Your F**king Business • Dominic Monkhouse
00:00:00 00:36:20

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This week on The Melting Pot, we learned from Gene Browne, founder of The City Bin Co. Gene has led this company to be a five-time winner of the ‘Deloitte Best Managed Company’ in Ireland, as well as a two-time National Winner of the European Business Awards - Customer Focus Category for 2013 and 2017.

In this episode, Gene walks us through his journey from founding his business, how he scaled up, what tools he used, and how important Rockefeller Habits have been to him, how he then did a reverse takeover and cultural transformation of a business in the Middle East.  

Download and listen to learn more.


On today’s podcast: 

  • The beginning and rise of City Bin Co. 
  • Delivering great service, no matter the industry
  • Starting in the waste management industry in the 90s VS today 
  • Building a culture around service
  • The secret to getting outstanding NPS scores


Follow Gene Browne:




Book recommendations: 

Scaling Up by Verne Harnish

Good Strategy, Bad Strategy by Richard Rumelt

The Hard Thing About Hard Things by Ben Horowitz


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