Your team is capable, but decisions still find their way back to your desk, and the fix usually comes down to two things: trust and follow-up. In this episode, Joe Brooks, President of Acme Truck Brake & Supply, and Martin Redilla, Education Manager at HDA Truck Pride, break down how a multi-location parts and service business builds a leadership bench that actually owns its problems instead of escalating them.

Joe took the counter job at Acme in 1996 and grew alongside the business as it scaled from a 10 to 12-person shop into a multi-store ESOP operation, eventually becoming President. Martin works across dozens of HDA member companies, giving him a front-row view into what separates teams that execute from teams that stall.

You'll learn:

- How to hand off work with a clear deliverable, deadline, and decision authority so nothing bounces back up to you

- Why trusting your team to make (and occasionally miss) decisions is what actually builds a bench that leads

- How simple checklists and standard processes cut down on rework and kickbacks

- A follow-up habit that keeps delegated work from quietly stalling

- Why removing friction from your internal processes speeds up execution the same way it speeds up customer experience

This is for you if you're still the one catching every dropped ball, if your team waits for direction instead of taking initiative, or if you know delegation matters but haven't built a repeatable way to do it.

Listen now, and take the free Scorecard Diagnostic to find your specific leadership bottleneck: https://gpsleadership.org/scorecard/