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Should I Care About... My Group Programme Not Growing Fast Enough & the 3 Things You're Probably Missing?
Episode 12 • Bonus Episode • 1st September 2026 • Should I Care? • Sophie Griffiths
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This week on Should I Care? we (Sophie Griffiths & Ruthie Walmsley) get into the question Ruthie brought straight off the back of her own launch plans, fresh from a holiday neither of us has quite come back from: should I care that my group programme isn't growing as fast as I want?

Because most of us build the thing in a burst of excitement, get it open, get the proof of concept, get the lovely testimonials, and then land somewhere much quieter. It's working. People love it. It's just not moving. And then September arrives and everyone decides this is the month to fix it.

Sophie ran her first group programme for 9 months before she sat down and did the maths on it. Ruthie says out loud the thing most of us do very quietly, which is bottle it on the price, and then bottle it again.

In this episode:

  • The group programme Sophie ran for 9 months before working out she needed 40 people in it, and how many were actually in there
  • Ruthie doing the numbers, landing on a price, and then dropping it twice before she launched
  • The 3 pillars Sophie takes every client through when a group offer stalls, and the one they all tell her to leave alone
  • Buy, build or borrow, and why sitting on just one of the three keeps you bobbing around the same number forever
  • The midnight spiral with Claude that becomes "I think I need to add one-to-ones", and the question Sophie asks instead

New episodes every Tuesday.

Follow Sophie: @sophiegriffithsco & Ruthie: @firstpersonnarrative

When you're ready, here's the next step:

Outrageous – for established women coaches and service providers who want their group offer to hit 6 figures without them being the engine of every sale. [Find out more]

Show notes links:

Lucy Legal, where Sophie gets her contracts. Both are affiliate links, just so you know.

AI Legal Toolkit (£97): https://www.lucylegal.co.uk/a/2148134164/ZPrrYXQy

AI Policy (£47): https://www.lucylegal.co.uk/a/2148134165/ZPrrYXQy

Ruthie's Bloody Good Story Club - https://ruthiefpn.myflodesk.com/wait2

The Wandering Chapter book truck [click here]

The social media post about the 10 businesses [click here]

Transcripts

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Hello, and welcome to this week's episode of Should I Care?

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With me, Sophie Griffiths

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And me, Ruthie Walmsley

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Oh my goodness, that intro was really hard work.

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We're obviously out of practice from all our holidaying.

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How are you?

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Good.

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I am still transitioning, I would say, back from holiday otherwise really well.

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How are you?

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How was your holiday?

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The holiday was good.

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I did as I planned, deleted all the apps.

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I totally switched off from work, which was really nice.

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and the trouble is, and this is, I think, genuinely, this is why I don't

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do it very often, is because then, I find it really hard to come back.

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I remember one year, I think I, deleted Instagram for about

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two weeks over Christmas.

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I don't think I reinstalled it till, mid-January.

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It wasn't a very good business decision, but you know when you're just like,

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"I just… No, I just… I don't want to reengage with that." It takes me

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quite a while to disengage with it.

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And, I know this… I feel a bit embarrassed admitting this.

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I'm sure other people do as well.

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But you know when you're out and about, and like automatically my mind is like,

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"Oh, I'll just take a quick picture of stories," or, "Oh, that would be good on

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a post." and I'm like, "Sophie, just…" And it's not like it's distracting me, but

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it's just like a filter there all the time of "Oh, I'll put that on stories later."

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So it takes me a while to, retrain myself out of that.

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Tick

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you just,

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that off.

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Yeah

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just be yourself, babe.

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You don't need to worry about taking a picture for Instagram.

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and then so to come back into it then feels a bit jarring.

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The other side as well

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jarring is the exact word I would use for my return from holiday.

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question this with myself all the time because I do switch off,

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I'm pretty good at it as well.

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It happens, I would argue potentially a little bit too quickly.

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I'm like, "I'm out."

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I'm out, gone

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gone.

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and so we were away for 12 days,

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things I take off my phone are Slack and my email.

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I kept my socials on, but I just go onto my own personal account

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for, scrolling purposes and stuff.

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I switch off very quickly, but , my return I find so hard.

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Yeah

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of it especially.

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I don't find it hard working with my clients again, 'cause

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No.

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No

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them.

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don't find it hard returning to my group program.

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I find it hard creating content.

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I find it hard getting back into planning mode for my business.

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I was really hoping that I would, have, these, big downloads while I was

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Yeah.

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Like, all the clarity's gonna come.

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When I'm less busy, the clarity's gonna come.

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That clarity did not come.

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I just was reading, drinking a cocktail, having a lovely time, and then, this

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morning I was doing my journaling and I was just like, "What the fuck?" I need to

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get switched back on for my own business.

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I said that I was gonna be doing a launch, and I'm, like, still just drifting around

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going like, "God, holiday was nice."

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Yeah

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loved the holiday, but I do find the return really tricky

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I'm the same.. I mean, we moved house as well.

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So we got back off holiday on… I know, right?

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Just throw that grenade in.

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Finally.

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I'm incredibly grateful to have moved house.

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It has been,

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Yes

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oh my God, the , challenges we've had and the resilience we've had

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to have to get into the house.

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So I'm super pleased we are finally moved.

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but yeah, we got back from holiday on the Friday.

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The Saturday, the packers came, and then the Monday we moved.

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Yeah, my mom had a sick bug, so she couldn't look after

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the kids on the day we moved.

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The Tuesday, my youngest had a sick bug, so it was just a lot.

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And then Tuesday I was meant to be back at work.

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So she had a sick bug.

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The eldest, had to stay at home as well.

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Both my husband and I were back at work after 10 days off, and yeah.

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You know where you're just like, "Oh, this is a bit much. This

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is a really bit much." Yeah.

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Yeah.

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for being alive post that, to be honest.

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I

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I'd have just had to go, "Do you know what?

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I'm done here.

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I'm done.

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I'm out.

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it is basically what I did.

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I had a really great client call in the morning for an hour from 10:00

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00,, and then I basically just didn't work the rest of the day.

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I was like, this is just enough." and super, super grateful that I

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have a business that I can do that 'cause my husband couldn't do that.

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He literally was like, "Well, I'm back at work.

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, This is not a leave day.

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I mean, he's got good flexible job, but He's back off leave, for after

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10 days to… He was required, yeah, whereas I was like, " nobody needed me.

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So yes, I wanted to catch up, and yes, I felt a bit of friction 'cause I was

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like, "Oh, I just wanna dig into it.

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I just wanna get started.

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I wanna get myself organized.

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I wanna get my head back in it." But actually, client-wise,

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nobody was expecting anything.

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Nobody needed anything from me.

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, I could just say, "Do you know what? Not today." So

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Yeah,

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that's been nice.

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Yeah.

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I'm glad you're in your new house.

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I'm glad you had a lovely holiday, and I just think we're probably

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feeling what everybody's been feeling.

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Yeah.

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always like this.

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Yeah, it really is

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we're all- we're juggling a lot.

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like the end of the summer.

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Yeah.

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the heat's been exhausting.

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Yeah.

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the heat has been exhausting.

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I think it's also, and I was thinking about this, 'cause this week I don't

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have a huge amount of client, delivery.

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people don't need a huge amount from me this week.

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But there's this feeling, and I know my clients are feeling this as

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well, of back to school, September.

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September's a big month.

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I wanna be prepared.

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It's very hard, I think, to stay switched off as a business owner if, September

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is gonna be, a month that you're really gonna lean into and get more people

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into your offers or sell something.

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It's very hard to start dead at the beginning of September or…

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, realistically, it's not even the beginning of September, it's when the kids go back.

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And that first clear week, so I think it's like the 7th this year,

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week commencing the 7th, that's your first clear week where you're like,

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"Okay, we're fully out of the school holidays, I can refocus on my business."

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The trouble is, if you start then, you're not really launching in September

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because , to prep everything and , to get people then to a workshop and decide

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when the workshop is and promote it, it's like you're looking at a really

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good three, four week sort of lead time.

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But then that's October.

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That's not September.

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and I think that's really hard

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I think we should relaunch this for everyone's benefit.

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I think we should stop saying September launches.

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Yeah.

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I think everyone needs us to lead this charge, Soph.

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Because I am meant to be doing a September launch.

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I've got no intention of really giving that proper until, well, until Wilfred's

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back at school, because I I don't want to.

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I can't.

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I just, I need him back at school.

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I need the quiet in the house.

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' So like today my husband's taken him out for the day, so I have got an empty

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house, but by the time they're out,

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Yeah.

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11 o'clock,

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Yeah

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then they'll roll back in about two o'clock, three o'clock.

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and so yeah, I think we just, everyone needs us to just reinvent

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this September launch as being like September runway maybe,

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Yes.

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and that's where I am.

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Although I've got real, what they call champagne problems, ,, because I'm going

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to Australia for two weeks in October.

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Oh my God, of course you are

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I know.

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So from the 13th of October to the 26th, I get back, which

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is the Monday of half term.

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It is a business retreat.

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I'm not totally switching off from the business.

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I will still be doing stuff.

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I'm still doing client work.

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I'll still be available, but just not in the same way.

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I'm not running a launch while I'm in Australia.

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absolutely not.

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And , I don't wanna do any, , client delivery.

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I don't wanna do, a mini offer or anything like that while I'm there.

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So I fully intended to be like, "Nope, this September I am not doing anything.

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I'm just, I'm gonna support my clients.

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I'm just gonna…" And now I'm like, "Ugh, okay." because I chose to go to

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Australia for essentially three weeks of October, I'm bringing it forward.

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However, I have literally pushed it till as late.

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So , I am gonna be launching, my mini offer, Obsessed, which

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I did at the beginning of the year, and I'm gonna do it again.

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It's all about offers, offers that you're obsessed with, offers that you

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love because, they don't burn you out, and you can scale them without, feeling

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really stressed, and, your clients love, and that they move between different

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offers, that they, stay, they grow.

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It's not launched yet.

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But from the 5th of October.

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So I'm gonna do a workshop, a free workshop on, I think

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it's, the 23rd of September.

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So

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I feel like that is, runway September, delivery

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That's runway…

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early October.

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Yes, exactly.

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my offer goes live September the 4th That's what we all feel like we're meant

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to be doing., I've got to have my offer live for the moment that people are back

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at their desks after the summer holidays,

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Yeah

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moment people are back in that September energy.

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But I don't feel anywhere near being in a purchasing frame of mind at the minute.

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No,

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I need a couple of weeks as a purchaser, not just as a business owner

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Yeah, I agree.

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And I think that, that leads us nicely into what we were gonna talk

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about today, as an overarching theme.

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Should I care that my group is not growing as fast as I want?

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I'm gonna say, because this is something that keeps coming up with my clients.

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I know it's something like we've talked about before, and there's so many

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different elements to it, and I think September's a real time where people put

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a lot of pressure on themselves to be like, " Right,, I'm gonna get people in."

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Often it's about group offers September.

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you can sell one-to-one and done for you, but I would say there's

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less about that, in September.

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It's much more about memberships, three-month programs 12 weeks,

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six week sprints, whatever it is, it feels like quite time-bound.

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which is normally more of a groupie thing, I would say.

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Yeah, I think because there's year end,

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hard stop of the end of December I

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Yeah

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you're sort of like trying to think what would fit nicely What would fit neatly

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maybe a nice little threemonth group program Do you know what I mean So I

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Yeah.

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Whereas I think often and I'm sure people are selling onetoone I'm sure there's

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loads of appetite for it but when I'm looking to work with someone onetoone

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for me that's often a January thing I'm thinking like Oh I'm gonna work with

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someone onetoone this year But yeah I do think there's something about this

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time of year does get people feeling

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a little bit group offery maybe like you say 12 weeks or something like that But

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yeah I think group offers are aren't they

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but I think sometimes I was just like I want to do a group offer I was really

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excited about it I definitely align with that whole thing that you just described

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with obsessed in that I am obsessed with this group offer I've created I love it

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I absolutely love it and I've got that proof of concept and the women in there

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are saying lovely things about it and I've already got these amazing testimonials

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it's been open since April but then I'm like Now what It's not bringing me in

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huge amounts of revenue at the minute and that was intentional because I needed

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to see proof of concept and did it work But I think there's loads of us that are

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like Okay if I leave this group offer as is it's not really doing much for my

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business in terms of revenue generation it's a little bit of money extra great

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but it's not like bankrolling anything the next step That's where I am I'm like

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Okay so I'm gonna do another launch but then what And so I think it's a really

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good thing for us to dig into for people because I think there's lots of us that

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are either like Okay I wanna scale it and I'm ready to go or What should I do next

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Yeah

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What should I do next?

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And I think it's so interesting, isn't it?

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Because what often happens, and I see this happen quite a lot, And

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I've done this as well, by the way.

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I flip-flopped between, I was doing one-to-one done for you ads, and I

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was like, Hugh, I need a group offer.

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I need a group offer.

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I'm gonna scale.

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If I want more money to come in, I'm literally, capping myself with

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one-to-one or done for you at the time.

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I just … I need to do a group offer to scale my revenue." Then

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I did it, got it all set up.

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It was called Bloom, and it was an ads course.

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I know.

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I had very different branding then.

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And it was, a six-month ads course, and I talk about this quite a lot.

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brought people in.

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It brought me some additional revenue, but

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I was so desperate for people to join.

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I just wanted people in.

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Like you said, I wanted to test the proof of concept.

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I had so much to give.

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I knew I could help.

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Just wanted people to come in.

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And so I think it was, like, 100 pounds a month or something

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like that for six months.

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It was, like, 600 pounds in total, and it was, like, wildly cheap.

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And I gave so much, so much.

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There was, , group calls.

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There was a community.

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There was loads of content.

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, I'd jump on a quick call if they couldn't work out the pixel.

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there was so much.

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And then in the end I had, 15 people in it, which I was like, "That was

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really good," but it was bringing in, yeah, 1,500 pounds a month.

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And it was like, suddenly I got to this point where I was like, I'm feeling

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like this is almost my full-time job.

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I'm actually really now … I'm really not neglecting, but I'm feeling a bit

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of pressure with my one-to-one, done for you clients because actually they're a

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lot easier because, I knew them so well.

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So I was like, but if I actually want to drop, a done for you

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client and let this take over, I think I worked the numbers out.

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I was like, I needed to have, 40 or something in there at any one

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time, which meant, every launch I'd have to bring in another 20.

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it was suddenly I was like, " This is just not set up to bring in the numbers

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that I need it to bring in." So I stopped it and went back to one-to-one and I did

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one-to-one training instead of done for you and hit 10K months within, a month

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or two because I just had a few clients.

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I charged higher.

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It was one-to-one training.

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again, and that ended up burning me out again, and so I had to rethink again.

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But It's really hard, I think, 'cause people assume, and I think

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it can look really easy online to just be like, "Yeah, do a group.

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Make more money.

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Drop your one-to-ones." I hear a lot about, "Oh, one-to-ones are so draining."

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having one-to-ones or done-for-you clients, it's so much pressure.

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It's like, I need that space.

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I need to just do, one group call a week.

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But the amount of time and energy you have to put into, A, consistent

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delivery, but also, the launches, the getting the people in, the volume.

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It's a real consideration, and I think a lot of people really plateau.

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So they'll get to a point where they've got, a number in their group which

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feels, doable for them capacity-wise.

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But also, people drop off, they do a launch, they refill those people, and they

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just bob around this number all the time.

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And at some point you have to make a decision, where you're like, "Am

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I gonna go all in on this and really grow it? And how do I do that if I'm

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already at capacity with 10 people, but I need 40?" , And also, am I really

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committing to, consistently growing this?

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'Cause it's a lot of time.

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I think it is And you were kind enough to be talking to me my group offer And

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I think you talked about there being different sections of it that you need

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to be looking at And I think it's really hard when you are a solo entrepreneur

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almost have that strategic point of view when you're thinking about your group

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offer And God I've worked with the most amazing businesses and so I know in theory

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what I should be doing we all know that when you're looking at your own business

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just becomes much harder And so I was like goal is I'm gonna do a group program

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And I'm really proud of myself for doing that It required a lot of tenacity of my

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Yeah

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cause

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Yeah

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telling me to do it I'm not working with a coach at the moment so I have no

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accountability other than my own I'm proud of myself getting it off there and I'm

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proud of myself for the product that I've created But then I'm like when you were

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talking to me kindly enough about how you view group programs I was like Shit I

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just haven't even really thought of that I had a penny drop moment when you said

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two things One was about the offer and you were like you really do need to think

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how scalable is the offer Just because something works for 10 would it work for

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100 And I was like actually there are parts of the Bloody Good Story Club that

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are high value to the people in there but they're not that scalable actually

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Nej

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be able to do it for 100 people And then the other thing that I was like Shit

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Sophie that's annoying You're right was when you were like have you exhausted

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your audience has everybody who was gonna join the Bloody Good Story Club already

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joined it And I just I think it's hard when you're just trying to get something

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off the ground to have the bigger picture thinking And so I wonder would you be

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comfortable sharing the little bits of insights you were able to give me about

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how you perceive those group programs

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Yeah, for sure.

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And I think this is what so many people come to me with.

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And I think, like you were just saying, it feels like, " Oh, shit, I

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haven't even thought of those things.

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Like, why didn't I think of that?" and you know.

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You've seen it from the inside.

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You know what people are doing.

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But I do think the reality of it is, when you have a group program,

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it doesn't matter whether it's a membership or super high ticket, like

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whatever it is, you want, and the people I work with anyway, want their

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clients to get incredible results.

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And so they are like all in on it.

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They're delivering and, making sure they're available, and they are supporting

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their clients, and they are, like you say, they're so in love with the offer

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that they're delivering generally.

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Although that can turn, and I think, when you get to a point

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where you're like, actually you're feeling quite resentful of having to

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be on again and having to do this.

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But it's so easy to be like, "Oh, I'll push the problem of getting more people

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in down the line." if you're not really thinking about it when you're thinking

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of Instagram, you're not running ads, you're not growing your email list,

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And then the other big thing I think people really miss is like you're not

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positioning yourself as an authority.

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I actually don't think that's a problem for you.

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I think you do that really well.

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But I think sometimes , the group program, can be very broad.

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This is what I see a lot.

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Why am I coming into your general marketing program?

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actually yours is incredibly specific and niche.

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It's about the bloody good story club.

till 11:

You only come to you if you wanna be telling better stories, if

till 11:

you wanna use stories on social, if you want that connection.

till 11:

Unless you, already have a really big following or you're already

till 11:

a name, and you have enough of an oomph, setting up a general grow on

till 11:

Instagram, that's not the way to grow.

till 11:

You have to have an angle on why people should join your one.

till 11:

but yeah, generally there's three core pillars I work with the clients, and

till 11:

the first is like that real basic- the offer, the actual offer set up, and people

till 11:

never wanna talk to me about their offer.

till 11:

They always think the offer's great.

till 11:

They're always like, "No, the offer's great.

till 11:

People love the offer.

till 11:

I love the offer." Or they're like, "No,

till 11:

offer alone

till 11:

leave my offer alone.

till 11:

Fuck off with your offer chat." And I'm like, honestly, everyone that comes to

till 11:

work with me, we end up starting with the offer because if we do something

till 11:

which most people are like, "Ugh, I don't wanna do that," but I make them

till 11:

do it, is we look at the numbers.

till 11:

Genuinely because when I look back now, like you say, I can't

till 11:

believe I ran my group program for nine months without doing this.

till 11:

Without working out how many people do I need, to bring in the money.

till 11:

Let's say it's the… I can't remember what the number was at the time.

till 11:

Let's say it was 10K, and I needed 40 people in.

till 11:

why did I not work out that meant could I actually run this

till 11:

offer with 40 people in it?

till 11:

Realistically, could I run this offer?

till 11:

And it might be that I couldn't have run it on my own, but I could, maybe

till 11:

if I had a co-coach, or maybe if I'd automated some bits, it could have worked.

till 11:

But generally, I would say that's one of the biggest things that trips people up

till 11:

is that they say, "Oh, I want , recurring revenue. I wanna make 10K a month, and

till 11:

I'm gonna do it with this group offer." And then you look at the offer, and you're

till 11:

like,, A,- let's say you need 40 people.

till 11:

Could you actually deliver this offer to 40 people in the amount

till 11:

of time that you want to work?

till 11:

'Cause let's bring that into it because often a lot of us are like, "And I only

till 11:

wanna work between 10 and 3, like Monday to Thursday. and I want Fridays off,

till 11:

and I wanna be able to go to the gym."

till 11:

Yeah, exactly.

till 11:

"I wanna be able to just have a super flexible lifestyle."

till 11:

can you actually deliver it?

till 11:

And also, can you commit to bringing that amount of people in every year?

till 11:

And we can talk about this probably later, but this is where the high ticket, low

till 11:

ticket thing comes in, or even mid ticket.

till 11:

if you have a lower ticket offer, you will have to bring more people

till 11:

in, and like I know it's getting a bit numbersy, and people always get

till 11:

a little bit glaze over when I start talking about this sort of stuff.

till 11:

But if you say you want I don't know, 100 people in your membership, how many

till 11:

people do you need to be in your audience?

till 11:

How often does that need to be topped up?

till 11:

'Cause if you think if you need 100, you need more volume.

till 11:

How are you bringing the volume in?

till 11:

Are you bringing it in through ads?

till 11:

Are you bringing it in through organic?

till 11:

Are you bringing it in through borrowing other people's audiences?

till 11:

how are you bringing it in?

till 11:

and then high ticket is the flip of that.

till 11:

It's like you need much lower amounts, but you also have to find the people

till 11:

that are willing to pay it, and you have to get behind the price, right?

till 11:

So you have to be able to say "I'm happy to charge four

till 11:

and a half K for six months."

till 11:

the squeaky moment

till 11:

Yeah.

till 11:

Yeah.

till 11:

for so many of us and actually I was feeling a little attacked when you were

till 11:

just talking because I was like I know enough to do the numbers And so I was

till 11:

like when I came up with the idea of having a group program and I'm sharing

till 11:

this cause I think it will be relevant for lots of people listening I was like

till 11:

I wanna do a group program cause I wanna move away from what is currently 100

till 11:

onetoone client work done for you work for clients and it feels in the current

till 11:

situation risky And I wanted to have more of a sense of me being able to

till 11:

generate income for myself if I wanted to

till 11:

Yeah

till 11:

So I was like in an ideal world I wanna get to a 5050 model where 50 time is spent

till 11:

on client work and 50 of the time is spent on first person narrative stuff So then

till 11:

I did the working outs of that and I was like and actually I wanna up my income a

till 11:

little bit I wanna use this as a way of generating more income Cause obviously

till 11:

when you're doing done for you your time is your capacity So when you've run out

till 11:

of time you can't earn more money You can put your prices up but there's a limit to

till 11:

that as well And so I was like actually if I do this then in that 50 I could scale

till 11:

my income So I was like let's be ambitious So I did the numbers and then I bottled

till 11:

it at pricing So I did the numbers I knew okay I would need this many people I know

till 11:

my audience isn't huge I'm not running ads at the moment I haven't run ads So

till 11:

I'm like okay gonna need to price it at a point that will do some of that legwork

till 11:

for me and then didn't because I bottled it And I think that's such a big part of

till 11:

it isn't it so many of us it's as you said how comfortable are you with charging the

till 11:

bigger numbers and how comfortable are you with saying Okay this is how much it

till 11:

costs And even when I came up with a lower price when it came to actually launching

till 11:

it I lowered it again And it was fear

till 11:

yeah, and honestly, it's so common.

till 11:

And the work that I often do with clients and normally, so with Outrageous,

till 11:

people already have a group program when they come into Outrageous, so

till 11:

they've been through this cycle.

till 11:

And I would say for your, first launch, you get it out there, proof of concept.

till 11:

I honestly I am the type of person that I am like, go with what you can sell.

till 11:

I would actually say, . what's the price that makes you feel like you could say

till 11:

it to someone and be like, "That's a fucking bargain." you are like, "This is

till 11:

incred- guys, why would you not join this?

till 11:

It is so good.

till 11:

The price is a no-brainer." Because I think when you're launching something

till 11:

for the first time, you need that energy of course you're gonna join this.

till 11:

Of course.

till 11:

It's so good.

till 11:

Why wouldn't you?

till 11:

But I think the trap that people get stuck in when they eventually

till 11:

come to me, is that they then don't feel they can increase the price.

till 11:

So they get themselves stuck at that low no-brainer price they tell themselves,

till 11:

"Just to get the first people in, just to get those people in. I'll get

till 11:

started, I'll get the testimonials. I'll make sure it all works, like

till 11:

I'll get great proof, and then I'll feel more confident charging more."

till 11:

And often then it comes to it and it's like, "Yeah, but oh, I only got so,

till 11:

so many people in the first launch.

till 11:

if I charge more, what if I don't get as many people?

till 11:

What if people don't join it?

till 11:

I just need some more people in now.

till 11:

It's really key that I get more people in, so I'll keep the price a bit

till 11:

low just so I get more people in."

till 11:

And I think it's really hard because I often find that price actually

till 11:

isn't, price isn't the barrier that a lot of us think it is.

till 11:

It's really about perceived value.

till 11:

And so we can think, oh, if I could take £10 off, that's gonna

till 11:

be much more appealing to people.

till 11:

But the reality is it won't make much difference.

till 11:

it's just that you will be able to sell it with more confidence.

till 11:

But I always just think the lower the price, the more I've got to sell.

till 11:

So I'm like, if I can go a higher price, if I could increase my price by 50%,

till 11:

that means I have to sell 50% less spaces which for me is really attractive.

till 11:

Yeah And it's so true And as a buyer And this might just be cause I'm not the best

till 11:

at being frugal As a buyer I'm like 179 and 199 they're the same number to me

till 11:

Yeah, agreed

till 11:

249 and 299 they're the same number for me And

till 11:

I think that scales if someone can afford 2400 they can probably afford 2700 Those

till 11:

sorts of price differences aren't the type of price differences that are affecting

till 11:

my buying decision Yes it's gonna affect my buying decision if something's 30000

till 11:

pounds versus 5000 pounds That's a big enough gulf for me to think Okay price

till 11:

is a consideration here But I think often and again myself included I'm thinking

till 11:

like Oh maybe it should be this price instead of this price And I'm talking

till 11:

in really small numbers And I think as purchasers and I've worked with enough

till 11:

purchasers in the businesses I've worked in to know most people are not

till 11:

thinking of the difference of 10 pound or 100 pounds even They're thinking in

till 11:

bigger number differences So it's just hard to coach yourself of that when

till 11:

you're working on your own isn't it When it's just me myself and I in my office

till 11:

Yeah

till 11:

the price

till 11:

Lower the price

till 11:

on my shoulder saying You need to lower the price Lower the price

till 11:

And I'm like Okay fine It's free

till 11:

It's free.

till 11:

It's fine.

till 11:

Come on in.

till 11:

So the way that I did it, 'cause I had a massive issue with pricing.

till 11:

obviously, all, it all stems from yeah, fear and self-confidence

till 11:

and, am I actually gonna deliver.

till 11:

The more I charge, the more responsibility I felt for people's outcomes, and having

till 11:

to separate myself from clients' outcomes has been a massive journey for me

till 11:

'Cause I have high-ticket offers.

till 11:

I don't really have any low-ticket offers.

till 11:

so for example, , to come in outrageous is, at the normal level, 'cause

till 11:

there's a VIP level as well, the normal level is like 4,750 for six months.

till 11:

and my one-to-one is 12K, , plus VAT, for six months.

till 11:

I've got a few questions there actually One is did you stop doing

till 11:

low ticket because of that bloom that was too much not worth my time

till 11:

didn't work out for my business And then also Did you have to train

till 11:

yourself to come up with those numbers

till 11:

Oh, like massively.

till 11:

And so Bloom I stopped.

till 11:

It was a really good lesson for me in, lower ticket.

till 11:

it wasn't even lower ticket.

till 11:

I didn't feel like it was low ticket at the time.

till 11:

But, in terms of it linking to my time, and it being like, "Okay, If

till 11:

I am actually gonna value my time, I have to work out, , how much this is."

till 11:

So I still, after Bloom, I launched the Audience Builder course, which

till 11:

was, 197, I think, when it came out.

till 11:

So that was relatively low, I had a monthly call.

till 11:

It was none of my time, So I was like, "Okay, that I feel comfortable

till 11:

with." but then after that, I, then I launched the Mastermind, and then

till 11:

the Mini Mind, and then Superfan Sprint, and then Outrageous, and all

till 11:

of them have been higher ticket offers.

till 11:

Yeah

till 11:

and, the Superfan Sprint was 1,500, but that was for eight weeks.

till 11:

So the way that I did it, I work with a mindset coach, but I also, I've

till 11:

worked with coaches on this a lot, and it really is, for me anyway, I think

till 11:

you have to feel safe in the price.

till 11:

I don't think I could have gone from, £100 a month in Bloom to doing my Mastermind,

till 11:

which was, , something, like, when I launched it, it was, like, 1,200 a month.

till 11:

I couldn't have done that.

till 11:

I had to, what's the word?

till 11:

immersion therapy.

till 11:

So basically, every time I launch… Actually, it was within

till 11:

Bloom that I started doing this.

till 11:

, I was enrolling every month, so every month I'd enroll new people, and

till 11:

every month I nudged the price up.

till 11:

and so every month I'd put it up by, sometimes it was, like, £30, then

till 11:

it was, like, £50, and it just… But, and over time, I just kept

till 11:

nudging it until I got to the price that I knew I wanted to get to.

till 11:

I didn't feel bad about putting the price up each month from,

till 11:

a client perspective because I already knew it was worth way more.

till 11:

I knew it should have been, let's just say 1,500.

till 11:

But, the people who got in early got it for, 900, then the next

till 11:

people got it for 1,000, then the next people got it for 1,100.

till 11:

It always should have been 1,500,

till 11:

that's a good way of looking at it really because I think when I have thought

till 11:

about putting the prices up on things I'm always feeling bad for the people

till 11:

who are paying more than the people that paid less But what your sort of

till 11:

position is actually like anyone who's getting it under this is in the lucky

till 11:

collective they're lucky, they've had a steal they've got it at a bargain price

till 11:

the value is this and I think maybe that could be a piece of work that I could

till 11:

do of like what actually do I perceive the value to be of my group program and

till 11:

now it's live Because sometimes as well like you say with that first one you're

till 11:

like Well this is what it's gonna look like I think this is what it's gonna

till 11:

feel like But until you actually have got people in it who are telling you

till 11:

whether it's working or not I think it's hard to measure am I certain it's gonna

till 11:

deliver what I think it's gonna deliver

till 11:

so that's really interesting to think about the offer in that way

till 11:

Yeah

till 11:

I think the other thing as well is that I have never been scared to change offers.

till 11:

and obviously within the contract, and I do always have really good contracts.

till 11:

I get my contracts through Lucy Legal, by the way, and I will put her link in the

till 11:

show notes 'cause they're really good.

till 11:

So when you come in, there will be contractually a list of things that I

till 11:

will deliver, and I will always deliver those for that person who comes in.

till 11:

But I'm not scared to change it for future people coming in or

till 11:

adapt the program, and change it.

till 11:

All of my programs are built with kind of renewals in mind because I

till 11:

love working with clients longer term.

till 11:

And so at that point where they then get renewals, at that point is like a

till 11:

renegotiation almost of the contract.

till 11:

So it's like, "If you wanna stay, this is now the new offer." And I'm

till 11:

not talking about, mega changes, And some of them massively benefit the

till 11:

clients and some of them are shifts away from, what we started with.

till 11:

Generally, because they're not using it, , because it's not

till 11:

they actually need.

till 11:

Because, you think, "Oh yeah, they need this every single week." when

till 11:

we started working together, you were doing, a monthly trends video, which

till 11:

was super good and really useful, but, hardly anyone got the time to watch

till 11:

it because it just was never, top of to-do list thing that felt urgent.

till 11:

And so it was like, we're gonna take that away because it's just a waste

till 11:

of everybody's time and energy.

till 11:

However, now, originally you started doing fortnightly, copy,

till 11:

reviews, and now you do them weekly.

till 11:

That's a shift.

till 11:

So I think you've gotta take a view of evolving the program over time, and I

till 11:

think that is, if we're talking about why is my group program not growing, sometimes

till 11:

people let programs go quite stagnant.

till 11:

They're too scared to change things.

till 11:

They're too scared they think, oh, the original lot will

till 11:

be upset and, they might be.

till 11:

and sometimes it's like maybe you've outgrown them.

till 11:

Maybe they need to leave the offer.

till 11:

maybe this offer isn't for them anymore.

till 11:

And I think it can be really hard to, as you're evolving a program, to

till 11:

evolve the clients with it as well

till 11:

That's so good And so you said there were three kind of pillars so that's

till 11:

Ja

till 11:

offer was like pillar one

till 11:

So offer's the first one.

till 11:

Then the second one is, I guess we've touched on it, is refilling your audience.

till 11:

So

till 11:

Yes

till 11:

it, especially with high volume offers, if you want a lot of people in your

till 11:

offer and you wanna refill it relatively consistently, then you need to be

till 11:

bringing new people into your world all the time, and that's obviously where

till 11:

the whole Superfans ad system works.

till 11:

We need to bring the right people in, and we need to work, just, yeah, the

till 11:

volume really of just reaching people.

till 11:

I mean there is three ways always to do that, buy, build or borrow.

till 11:

So you can buy them through ads

till 11:

Ooh

till 11:

essent- do you like that?

till 11:

Yeah?

till 11:

Yeah

till 11:

so you've got, you can buy them, which is like ads essentially.

till 11:

you can borrow them, which is doing, masterclasses in other people's groups,

till 11:

going on other people's podcasts.

till 11:

Speaking on stage, anything that gets you in front of other people's audiences,

till 11:

so you're borrowing their audience.

till 11:

or build, which is building your own audience.

till 11:

So organically

till 11:

social

till 11:

Exactly, yeah.

till 11:

And generally , in Outrageous we focus on buy and build.

till 11:

I don't tend to focus a huge amount on borrow.

till 11:

but yeah, those are the three core ways you can grow your audience.

till 11:

And a lot of people just sit and build.

till 11:

So they just think, "I just have to build my own audience. I have to, do

till 11:

what it takes to just grow and grow."

till 11:

And I would say you need to be using at least two out of the three of those,

till 11:

rather than just relying on your own.

till 11:

and then the last pillar is selling.

till 11:

and I think this is where I guess last week we talked a lot about

till 11:

September launches and are we launching, are we not launching?

till 11:

What does launching actually mean?

till 11:

are we doing evergreen?

till 11:

, There's this real do we hate launches, do we love launches?

till 11:

I generally, where I get to with most of my clients, is how can

till 11:

we take like the nervous system activation away from launching?

till 11:

, How can we do something that feels a little bit like it's on repeat, it's

till 11:

doesn't activate our nervous system, it isn't a huge amount of time and energy.

till 11:

We're not just putting all our eggs in the September basket and the January

till 11:

basket, and then feeling really panicky if it doesn't go to plan.

till 11:

most of my clients run regular workshops.

till 11:

They basically have baked into their month, things that will allow them to

till 11:

connect with clients, whether that's mini offers, podcasts, workshops,

till 11:

in-person days, like whatever it is, whatever works for them.

till 11:

How can we consistently bring people into our world through the

till 11:

ad system, and then nurture them and give them opportunities to buy?

till 11:

Because I think so often people will say, "Oh, I've used ads, and I grew my

till 11:

email list, and I got loads of people on my email list, but none of them

till 11:

have bought." And I'll say "Oh, okay.

till 11:

what , what have you done?

till 11:

what, how have you sold to them?" They're like, I sent them

till 11:

an email sequence." It's yeah,

till 11:

Isn't that

till 11:

hit… "Yeah, exactly. I sent them seven emails, and I send a weekly newsletter,

till 11:

and I'm on Instagram, so I don't know why they're not buying." And I think,

till 11:

we've talked about this before, in , this day and age, People need more than that.

till 11:

they need to connect with you, There's so much choice out there.

till 11:

There's so many different programs.

till 11:

There's so many different people.

till 11:

I do think as well, there is an issue with, specificity for a lot of people.

till 11:

If your group program's not growing, I would really encourage you to

till 11:

look at is it specific enough?

till 11:

Because when you're selling, that's when you'll really know, am I bringing the

till 11:

right people for this specific thing?

till 11:

I've been looking to work with someone on, my nutrition.

till 11:

I just, I feel really bloated, and I just feel really sluggish, and I know

till 11:

it's because I'm not eating right.

till 11:

it's really not rocket science.

till 11:

And I've been looking at people on Instagram, and I just, you

till 11:

just haven't quite found anyone that's, really activated me.

till 11:

And then it's like, it's general nutrition.

till 11:

And some of them say they work with people with ADHD.

till 11:

And I just, I don't know, I just haven't really felt it.

till 11:

And then I came across someone this morning, and I watched one of her

till 11:

videos, and I was like, "Yes, this is it. This is her." She just got it.

till 11:

She talked very specifically about nutrition for people with ADHD, and

till 11:

everything she was talking about, I was like, "Oh my God, that's me. Oh my God,

till 11:

that's me." And it was just so good, and she could have had, a general nutrition

till 11:

program for people who feel, , tired and bloated, which are exactly my symptoms.

till 11:

But because she was like, "It's for, ADHD women she said, "I bet what you

till 11:

do is you hear that you need to improve this one thing, and so you eat the same

till 11:

food for 12 days in a row thinking that you're gonna sort it out, and then it

till 11:

doesn't sort it out, so you give up." And I was like, Yes." looking at my kiwi

till 11:

obsession that I had, eating two kiwis a day to see if that was gonna help.

till 11:

Funny though isn't it I saw an amazing social media post this week

till 11:

It's a social media person she was basically saying the 10 sort of

till 11:

businesses she would want to be successful on social media right now

till 11:

Yeah

till 11:

the overarching theme for one of them was finances but she was like But not

till 11:

finance advice finance advice for people who are sitting with 50000 debt or more

till 11:

it would be applying for mortgages as business owners who are sole traders

till 11:

And then she gave all these different examples of loads of them like people in

till 11:

the fitness industry people in copyright and whatever it was But it was so

till 11:

specific that then when you were thinking about your messaging and your hooks it

till 11:

was really easy to talk to someone and writing a landing page and some emails

till 11:

for as a oneoff project recently and she's done such a good job of nailing

till 11:

exactly who the ideal client is Cause it's like okay they're perimenopausal

till 11:

Yeah

till 11:

are this they are that And it's so specific that it'll repel the wrong

till 11:

people but the right people will have the response you did which is Oh my God yes

till 11:

My God.

till 11:

Yeah

till 11:

me give you my money because I feel completely understood

till 11:

Yeah.

till 11:

And I think that the thing that people get scared about is, if

till 11:

I go that niche, I don't know that there's that many people in

till 11:

my audience that are gonna buy that.

till 11:

And I think that's where it's like, okay, but that's where

till 11:

you need to grow your audience.

till 11:

get really specific with your offer.

till 11:

So it's okay, what does this offer look like for ADHD women who are, , bloated

till 11:

and tired and keep eating the same foods?

till 11:

Bring them in with ads, with a lead magnet.

till 11:

So she has, a simple ADHD, , food, She didn't call it a food planner.

till 11:

She called it something else that really appealed to me, and I was

till 11:

like, "Yes, I want that, thank you very much." and then, make the offer.

till 11:

actually, have a podcast that's about nutrition for ADHD women.

till 11:

do, online master classes.

till 11:

I'd go to one.

till 11:

I'd, do a paid master class.

till 11:

Do you know what I mean?

till 11:

I'm not quite at the point where I'm gonna book a call with her

till 11:

yet, but I'm probably not far off.

till 11:

even I, with Outrageous, struggle with this.

till 11:

and like you say, I know it, and it's really hard because in Outrageous,

till 11:

the people that get the best results already have a group program.

till 11:

they've already done the thing that you talked about.

till 11:

they've already pushed themselves through it.

till 11:

They've done the tech bit.

till 11:

They've got the people in.

till 11:

They've proven the concept.

till 11:

, And , it's just not growing in the way that they want it to grow.

till 11:

And they are, committed, and they want it to happen.

till 11:

and yet, I have a lot of people in my audience who don't have a group

till 11:

program yet, and I find it so hard to not take that into consideration

till 11:

when I'm looking at Outrageous.

till 11:

and I go round in circles, should I let them in?

till 11:

And should I have, an early section that, helps them create the offer?

till 11:

Should I create a separate offer that they can, do but , in all honesty, Doing that

till 11:

first bit, , that isn't my zone of genius.

till 11:

That isn't what lights me up.

till 11:

And so I have to

till 11:

Nein

till 11:

try and stick in my lane.

till 11:

I love… Obsessed is about offer ecosystem.

till 11:

I love offer ecosystem work.

till 11:

I love talking about, , how can we scale, how can we bring… let's

till 11:

just talk about this nutritionist.

till 11:

what is that low-ticket offer that I…

till 11:

A high- I'm a high-ticket buyer.

till 11:

I will buy high ticket, , without much c- without much thought.

till 11:

I'm trying to put more thought into it.

till 11:

I, but I do probably want something from her first.

till 11:

, whether it's a masterclass, If she did some sort of, 10-day reset, a couple

till 11:

of hundred quid, definitely buy that.

till 11:

because I'm interested, I'm there, but I just want, I want a little taster.

till 11:

And I think, that for me, that's what Obsessed is gonna be.

till 11:

It's like for people who want to work with me, who have a group offer, who

till 11:

want to grow, but are just at that point of, like, "Well, four and a half

till 11:

K's a lot of fucking money, Sophie.

till 11:

So come in for a week and

till 11:

got

till 11:

show me what you've got." Yeah.

till 11:

Yeah

till 11:

but yeah, it's hard and I teach it, and it's hard

till 11:

Yeah it is And I think as well there's so much value in having the support

till 11:

to help you make hard decisions

till 11:

Yeah

till 11:

one of the things that just I know and you're a highticket

till 11:

buyer I am not a highticket buyer

till 11:

No, no

till 11:

I'm tight when it comes to my business I really am I'm like that could be a

till 11:

holiday that could be And it's not true because by the time I've actually taken

till 11:

out of my business and paid myself it it's halved if I'm lucky But I think

till 11:

when you're working on your own and

till 11:

you're in this your own little bubble and you're trying to be inspired by the

till 11:

people around you but ultimately you've gotta make these tough decisions on your

till 11:

own that's really hard to find the bottle I'm a pretty ballsy person I have built

till 11:

my own business from fresh air yet when it comes to some of those big decisions

till 11:

I find them really hard to make And so I would've made my life a lot easier if

till 11:

I hada started with something more high ticket I bottled it essentially And so I'm

till 11:

still really proud and in love with the product that I've created and I think it's

till 11:

an amazing thing and I'm gonna keep using it because I love it and clients love

till 11:

it And I think it has got the potential to be scaled but it is hard I think it's

till 11:

really easy when you're looking online and God you've got people doing these

till 11:

incredible organic launches and making all this money And then you're sitting

till 11:

at home and you're like I want that but It's hard to make those big bold sort of

till 11:

amazing decisions and be strategic at the same time and actually do the doing of

till 11:

Shit I've gotta write a sales page I've gotta write an email sequence I've gotta

till 11:

do the social post By the time you've done all that to then start thinking

till 11:

strategically about things is really hard And so just share that because I

till 11:

think there's so much online that makes us feel like what we should be doing and

till 11:

this is what we should be able to achieve But the reality of it's quite different

till 11:

and I think being able to access support that allows you to I don't know be like

till 11:

Is this the right thing to do what would you do in your wealth of experience.

till 11:

I wrote down in my morning pages this morning when I was journaling I just

till 11:

want someone to tell me should do this

till 11:

Yeah.

till 11:

That's what

till 11:

I think that is so much of being outrageous, but also for me, I'm

till 11:

in a mastermind, and it's just really easy to, yeah, second-guess

till 11:

yourself, get distracted, talk yourself out of something.

till 11:

so we have office hours every week with me so people can submit questions.

till 11:

And , so often , someone will- have had a spiral, especially at this time of

till 11:

year, they're coming into September, maybe the engagements feels like it's

till 11:

dropped off, people aren't joining the wait list as much as they want or

till 11:

whatever it is, it just doesn't feel like it's, is moving in the right direction.

till 11:

And they'll have had a chat with Claude or ChatGPT, and they'll come into

till 11:

office hours and be like, I had this spiral at like midnight last night and

till 11:

this is what I think I should do and I think I should like change the plan.

till 11:

I need to add in an early bird, and, I think maybe I need to add

till 11:

in one-to-ones to the offer."

till 11:

And there'll be all of these things that are overall, strategically

till 11:

they're not terrible ideas.

till 11:

but then they're like, do you think this is okay?

till 11:

what would you do?" And nine times out of 10 I'll go back to

till 11:

them and be like, " Okay, do you think the offer needs one-to-ones?

till 11:

, Do you think people are not signing up to the wait list because there isn't

till 11:

one-to-ones in the offer?" I think it's just so helpful to have someone

till 11:

help you unpick that because it's so easy to go off down a path and just

till 11:

be like, "Yeah, that's what I need.

till 11:

I just need to add in one-to-ones." "Thanks, Claude.

till 11:

That's really helpful.

till 11:

that's really strategic." And then it's actually, why aren't people

till 11:

joining the wait list if that's the problem that we're spiraling on here?

till 11:

And often if you look back and it's like, okay, how many times have you posted about

till 11:

the wait list on your stories this week?

till 11:

"Oh, I definitely did it on Monday." It's like, yeah, like people are busy.

till 11:

it's summer.

till 11:

, If you really want people joining your wait list, you need to

till 11:

post about it every day, babe.

till 11:

go and do that and see if you've still got a wait list problem.

till 11:

And then rather than looking at structural things like changing the offer and

till 11:

adding a new offer or adding a bonus or adding another level, first off, so

till 11:

often it's just the smaller things, and you just need to be reminded of that.

till 11:

Me too, like myself included

till 11:

Yeah and often you know it but it's just holding your nerve And on a solo

till 11:

basis is tricky I know if I hadn't have been talking about the fact that I'm

till 11:

gonna do another open doors for joining the Bloody Good Story Club if I hadn't

till 11:

have spoken publicly about it on this and on my socials I would be canning it

till 11:

Yeah, you've got too much.

till 11:

It's just too much

till 11:

I'm just like Do you know what Not now Not

till 11:

Yeah

till 11:

I haven't thought it through I haven't done the things I said I was gonna

till 11:

do I was gonna run ads I haven't been running ads So I would just I know that

till 11:

the narrative in my brain is like maybe just give me a bit more time Maybe

till 11:

January Yeah.

till 11:

I just know that's what I'd be doing and I speak to so many other people

till 11:

who are in the same predicament

till 11:

Actually I was chatting with one of your onetoone clients

till 11:

And I'd put up an Instagram story where I was just like Fucking hell

till 11:

guys I'm really struggling My brain

till 11:

is like Girl maybe you should open a bookshop

till 11:

you need to do that I don't know if you've seen it online It's called

till 11:

Yeah.

till 11:

Chapter and this girl's got this little tiny pink truck

till 11:

Oh, nice.

till 11:

she just goes around She's driving this super cute book truck called

till 11:

The Wandering Chapter and she goes to little festivals and she does

till 11:

popups And I was like Oh my God

till 11:

I just want to do that.

till 11:

Yeah and I'm like Maybe oh my God maybe I should just do that And I'm like trying

till 11:

to knock my brain back into shape to be like No you're just being distracted

till 11:

by the things that you are seeing

till 11:

Yeah

till 11:

so anyway I put this on my stories and one of your onetoone clients was like Oh

till 11:

my God hard relate And then was like I so need Sophie back from holiday She's

till 11:

like I just need her to knock me into shape and just be like No remember we're

till 11:

doing this Remember this is the plan And it's so true is that having that I told

till 11:

you didn't I I tried and have massively failed with my Claude coach It's so shit

till 11:

And I'm sure there are good ones out there but what I've done is not good

till 11:

Yeah.

till 11:

I think the trouble is that Claude can be, , super helpful.

till 11:

So it's like, "Oh yeah, I can come up with a million ideas for you. you

till 11:

could do this, and you could do this, and try this." and the trouble is, is

till 11:

that often you don't need more ideas.

till 11:

often you actually need, to just double down

till 11:

And , I honestly think that's probably one of, the har- especially as someone

till 11:

with ADHD, one of the hardest lessons I've had to learn in business is

till 11:

that, doubling down and just keep moving with the same thing, tweaking,

till 11:

optimizing, tweaking, optimizing.

till 11:

Because, my default is if, something doesn't work, then I'll

till 11:

just can it and do something else.

till 11:

I love new things.

till 11:

and ultimately that just isn't the way that you grow and scale with a

till 11:

business that feels easy, because you're just always testing something new.

till 11:

You're never, refining what actually works

till 11:

Yeah And that's the thing, isn't it?

till 11:

Shiny object syndrome

till 11:

Yeah

till 11:

I mean, , looking at a pink bus and thinking, "Maybe I should have a

till 11:

pink…" I've just seen something else and thought, "Oh, cool."

till 11:

Ja

till 11:

actually, what I want and what I continue to tell myself I want every time I'm

till 11:

writing goals or journaling or whatever it

till 11:

is spaciousness, reoccurring income, a bigger sense of financial security.

till 11:

I know that you can never get financial security 100%, but certainly

till 11:

more of a sense of me feeling like I've got some autonomy and

till 11:

control over my earning capacity.

till 11:

I was looking back through my journal today, and like every single time I

till 11:

write, that's what I write, and yet I find myself constantly distracted by

till 11:

things that are nothing to do with that.

till 11:

And it's because

till 11:

Yeah.

till 11:

exciting.

till 11:

No

till 11:

it's not "Oh, I don't have to come up with a new name for

till 11:

something." I love naming things.

till 11:

I wanna come up with a new name for something.

till 11:

I wanna come up with some new ideas, maybe spend some money on some new branding.

till 11:

is all like dopamine hit ahoy for me.

till 11:

And actually, what I do need to do is just like, "You said you're gonna do it.

till 11:

You want to do it.

till 11:

You know that it aligns with your goals.

till 11:

Stop trying to give yourself a cheap dopamine hit by doing something new."

till 11:

Yeah.

till 11:

When I was … It was Bloom that I was doing, and I did the first, I think

till 11:

I did the first two launches of it.

till 11:

and then I was like, "Oh, it doesn't feel like it's growing as fast

till 11:

as I want. I'm not sure, it feels like I'm doing a lot of work."

till 11:

'Cause I was creating the whole curriculum as I went as well.

till 11:

So I was, like, creating the curriculum, supporting clients, trying

till 11:

to get new clients in every month.

till 11:

It just felt so much.

till 11:

And I went on a call with my coach at the time, and I was like,

till 11:

" Oh, do you know what?

till 11:

I'm just not sure it's right.

till 11:

what I'm thinking is, basically, it was like another offer, … an earlier offer,

till 11:

or it was like, "I'm just gonna maybe stop this and do, a different offer.

till 11:

I think maybe I need to reposition this way." and she just looked at me, and she

till 11:

was like, " What if you spent the time that you could spend on a new offer,

till 11:

which you're very willing to give up, instead of spending it on that, on the

till 11:

new offer, what if you spent all that time on improving the current offer

till 11:

and marketing it?" and you're like,

till 11:

Ooh,

till 11:

"Brutal." Yeah.

till 11:

She she was a brilliant coach, but it was, , probably the first time And I'd

till 11:

worked with a lot of coaches up until that point, had really challenged , my shiny

till 11:

object syndrome really directly and , she wasn't telling me like, "No, you can't."

till 11:

But she was just like, "What if there is an alternative here, and you actually

till 11:

dig into one thing and actually commit to it, and not just pivot off to something

till 11:

else?" And She's a brilliant coach.

till 11:

She also was the one that said to me, just before I was launching Bloom.

till 11:

I had this summer, and I was really lost with the business.

till 11:

I just didn't know what I was doing.

till 11:

I felt really lost.

till 11:

It was really hard, and I applied for a corporate job.

till 11:

and I got through to the final two with EasyJet with my, airline experience.

till 11:

It was a really great job.

till 11:

I got down to the final two, and I didn't get it.

till 11:

And it's like one of those like sliding doors moments

till 11:

yeah.

till 11:

it could've been Yeah.

till 11:

So anyway, I didn't get it, and I remember having a call with her and

till 11:

just being like, "I didn't get it, and now I don't know what to do."

till 11:

Because in my head, I'd got it, and I was was running down everything

till 11:

and I just, I don't know what to do.

till 11:

And we were talking about my confidence basically.

till 11:

I was like, "I don't know if I have the confidence to launch Bloom again.

till 11:

I'm just-- I feel it's so hard." and she said, "You don't have to have

till 11:

the confidence to launch Bloom again.

till 11:

You borrow my confidence until you find yours." And she was like,

till 11:

"I have total confidence in you.

till 11:

You will absolutely be able to do this." And that for me

till 11:

is the ultimate, in coaching

till 11:

because , it's really hard to put on a sales page like, "Yeah, I'll be

till 11:

there to be your cheerleader." "I'll be there when it gets hard." Because

till 11:

the reality is, it will be hard.

till 11:

, When you work with people for six months, a year, there are gonna be times when

till 11:

there's personal stuff going on, when a launch doesn't go to plan, when you get

till 11:

a client in that's really fucking hard work, and you think, "Is this really

till 11:

worth it?" "Do I really wanna carry on with this?" And I think, know, for

till 11:

me anyway, holding a group space and , working with people and being a coach

till 11:

is about, holding them through that.

till 11:

Yeah, there's the strategy, and there's the information, and

till 11:

there's all the stuff that helps them, smooth out some of the bumps.

till 11:

But ultimately, I just think it's about finding people who get you, get your

till 11:

values, and that you can work together in a way where they can be really direct and

till 11:

say to you, maybe let's on a tangent here.

till 11:

I'm not just gonna say yes because you've said you want it and you're the client,"

till 11:

Yeah

till 11:

are there to be like, "You have totally got this.

till 11:

I have full confidence in you, and I am here, cheering you on."

till 11:

And isn't that so nice?

till 11:

I think there's such an absence of praise in adult life,

till 11:

Yeah

till 11:

especially when you're in corporate or, working in industry or whatever,

till 11:

there are normally, performance cycles that allow you to get that feedback.

till 11:

Of, , how you're doing, or you've got, targets

till 11:

That someone else has set you that prove that you're doing a good job.

till 11:

if I think about my time in education, you were assessed all the time.

till 11:

And so you could be wearing that badge of, like, "I'm a

till 11:

consistently outstanding teacher.

till 11:

Ofsted told me I was outstanding.

till 11:

My class performed better than everybody else's had all this data, and you also

till 11:

had loads of kids going, "Oh my God, Miss, you're so clever." And you'd be

till 11:

like, "Oh, my God, stop it." Yes, love it.

till 11:

"Yes,

till 11:

Great.

till 11:

Whereas in the online business space there is, an absence of praise.

till 11:

It's hard to get testimonials.

till 11:

It's hard to have people say, " you're so good at that."

till 11:

Yeah

till 11:

I'm always, so keen to tell people, even in, my social media engagement, I'm

till 11:

always trying to be like, "I loved this.

till 11:

This was amazing." "I really appreciate this and this." Because

till 11:

If we're not careful, we can be just completely devoid of praise.

till 11:

And if you're somebody who's motivated by praise, which I so am.

till 11:

. My son plays for two football teams, and I started baking for, the first one because

till 11:

my husband's the coach, and I thought, "Actually, that's a nice thing I can do."

till 11:

The kids got then so into it that I was like, I can't stop,"

till 11:

because they're, like, running over to me asking what I've baked.

till 11:

so then he started playing for another team.

till 11:

I felt bad for those kids.

till 11:

." . And Everyone said, "Oh, do you love baking?"

till 11:

And I was like, "No. No, not really."

till 11:

no

till 11:

no, I've grown to love it a little bit, but, it's a hassle.

till 11:

And then my sister was like, "Why do you do it then?" And

till 11:

I was like, "Do you know what?

till 11:

I think it's the praise."

till 11:

Yeah

till 11:

it's the praise.

till 11:

I think it's everyone going, "Oh, my God, this is so nice.

till 11:

This is so delicious.

till 11:

You're so good to us." And I think because there's probably, an absence of that in

till 11:

my day-to-day work life now, I've, found a channel to seek it out. but , I raised

till 11:

that because how powerful it was for your coach at that time to say to you,

till 11:

why are you doubting yourself? you can totally do this." and likewise, even in

till 11:

the call when you said to me, " Actually, I don't think you've got that problem.

till 11:

You're really good at positioning yourself as an expert." I was like

till 11:

gonna record that as a little soundbite.

till 11:

Yeah

till 11:

Put it into my morning notes.

till 11:

to myself

till 11:

Yeah, make it into a cushion.

till 11:

and so yeah, I think, like you say, it's hard to put on a sales page, and when

till 11:

people are thinking about their group offers, we wanna say that sort of thing,

till 11:

but it doesn't feel that meaningful.

till 11:

But in reality, in practice, it is so meaningful for people, I think

till 11:

Yeah, I agree.

till 11:

And I think I try and get it in a lot of ways.

till 11:

In my testimonials and in feedback that I get, I've got like a whole bank of things

till 11:

, which I try and get on sales pages.

till 11:

Although they're not like the hard ones.

till 11:

They're not "I tripled my money," or, "I made my money back in the first day."

till 11:

. It's the ones that say, "Sophie is just so fun to work with," or "Sophie makes

till 11:

things so easy to understand," or, "I feel so much more - confident when I go into

till 11:

Ads Manager now." to me, obviously I want people to get results, don't get me wrong.

till 11:

But I think when you're looking at working with someone, there's results

till 11:

that feel good, and then there's results by any means necessary.

till 11:

And I

till 11:

Yeah

till 11:

my clients to know that I'm here for the results that feel good.

till 11:

I've earned 10K and burnt out, and I've earned 5K and felt really happy.

till 11:

So

till 11:

, It can't ever just be about the money.

till 11:

It has to be how it feels as well.

till 11:

Yeah, definitely.

till 11:

And I think when you're building these things, as a solo business owner

till 11:

or, in collaboration with somebody, that part of it is so important.

till 11:

the question we asked at the beginning is, should I care

till 11:

if my group program isn't growing?

till 11:

And you've given us some super useful things to think about.

till 11:

So is the offer right?

till 11:

Have you grown your audience, or how are you growing your audience?

till 11:

And , how are you selling it?

till 11:

Is there anything else that you would add in your expert seat?

till 11:

'Cause this is really, your wheelhouse more than mine, for sure.

till 11:

I honestly could talk about this stuff all day long.

till 11:

honestly, it's like my favorite stuff to talk about.

till 11:

I think, should you care that your group offer's not growing?

till 11:

yes, if you want it to grow.

till 11:

you've got to think about how you want it to grow.

till 11:

Because if it's not growing, I would say the first thing to think about is,

till 11:

you probably know why it's not working.

till 11:

and I think really you've got to decide, do you want to do

till 11:

something about that or not?

till 11:

And it's fine if it's not.

till 11:

it's fine to

till 11:

Yeah

till 11:

down and be like, "Do you know what?

till 11:

I'm actually gonna go back to one-to-one."

till 11:

In Obsessed, which I'm running in October, we go through, my superfan offer ecosystem

till 11:

and, the first offer I will always ask people to create and make sure they

till 11:

have in place, and I don't really like working with people if they don't have

till 11:

this in place, is their safety offer.

till 11:

and it's an offer that brings in some foundational revenue.

till 11:

Because if you are trying to grow a group program and you don't have any

till 11:

foundational revenue, whether it's, one-to-one, done for you, another job,

till 11:

I don't really care what it is, but I

till 11:

that you can pay your mortgage each month and that you are not relying on this

till 11:

next launch to, like, feed yourself.

till 11:

because

till 11:

But ultimately,

till 11:

Yeah

till 11:

and layer a group program on and it doesn't work and it doesn't feel good,

till 11:

and you're like, "Do you know what?

till 11:

I think I might just go back to one-to-one.

till 11:

, Do it if that's what feels right.

till 11:

But if you want to grow it, you've got to commit to it.

till 11:

you've got to make some changes if it's not growing

till 11:

I found that really useful.

till 11:

I often think to myself, isn't it amazing when I speak to so many of, the people

till 11:

that I work with, and I'm just like, "God, you're just creating a little empire."

till 11:

not even a little empire.

till 11:

I say little.

till 11:

No, you're just creating an empire,

till 11:

Yeah.

till 11:

in your slippers . And I just love hearing about what people are up

till 11:

to and, how they're doing things.

till 11:

So yeah, if there's anybody listening who is, working on

till 11:

their group program or wants to share about it, we'd love to know.

till 11:

We'd love to hear about what it is you're up to.

till 11:

Maybe message Sophie though.

till 11:

She's probably gonna give you more insight

till 11:

Yeah

till 11:

me.

till 11:

I'll be like, "Yeah, me too, hon."

till 11:

Yeah, me too.

till 11:

Send Ruthie the praise for this episode,

till 11:

Yeah.

till 11:

me any

till 11:

Yeah, please do.

till 11:

Yeah?

till 11:

I bloody love it.

till 11:

Amazing.

till 11:

we will see you next Tuesday

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