Large conferences may feel like a thing of the past, but some of the most popular events are actually starting to make a comeback. And while the attendance numbers aren’t at the same level as they were before the pandemic, so many new innovations have been put into use over the last 2 years that there is more to absorb than ever.

Tony Sciarrotta has been the Executive Director of the Reverse Logistics Association since 2016. He has 35+ years’ experience in the consumer products industry, including 15 years of managing returns at Phillips. He has become an evangelist for improving the customer experience as a means of reducing returns, becoming an outspoken voice for the reverse logistics industry in the process.

In this interview, which is part of the Reverse Logistics Series, Tony joins co-hosts Scott Luton to share his observations and take-aways from the recent 2022 National Retail Federation ‘Big Show’ in New York:

• How secondary marketplaces for used goods are gaining traction as new items and products continue to be in short supply

• The new collaborations between retailers, technology providers, and logistics partners that will change how business is done

• The role that AI is playing in sorting returns more efficiently so that the best use for each product is found

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-now

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Webinar- Harness Supply Chain Data to Drive Better First-Mile Performance: https://bit.ly/3t0DQTg

Webinar- Data at the Heart of Supply Chain Resilience and Agility: https://bit.ly/3I7kDnd

Check out the 2022 Supply Chain and Procurement Awards: https://supplychainprocurementawards.com/

Learn more about the 2022 Reverse Logistics Association Conference and Expo, February 6-9: https://rla.org/event/125

This episode was hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/take-aways-nrf-big-show-820