In this episode of TWC Talks, Mike Walker is serving up some serious insights on the ever-evolving world of business. He dives into the concept of the subscription economy, where everything from food to fashion is moving towards a subscription or rental model. But the real meat of this episode lies in two game-changing truths for your team: everyone is in sales, and everyone is in charge of client experience. Mike breaks it down, urging us to recognize that every team member, from support to marketing, plays a crucial role in selling and shaping the client experience. It's not just for the sales team to own—it's a team effort.

Enjoy the episode and check the links below for more info & Resources

Get an inside look at how to get involved with The Wealthy Consultant

https://wealthyconsultant.com/

Our Monthly Printed Memos - Free Trial

https://consultingmemo.com/optin-568134011666363883437

See our Portfolio of Brands

https://welchequities.com/

OVERVIEW:

• (02:03) Everyone is in charge of client experience
• (02:31) Everyone plays a role in selling the business
• (04:05) The need for continuous efforts in client retention
• (06:11) The loyalty factor
• (07:58) Client experience
• (09:13) Each team member is responsible for this
• (11:27) Closing remarks

Produced by Fimi Collective:

https://www.fimicollective.com/