For many travellers their first point of contact with a holiday is not with the cruise line, airline, or hotel who will be accommodating them, but with a travel agent, and so a travel agent can make or break their experience. It is vital the travel agents have the tools and support they need to do their jobs, especially now when building confidence in cruising is more important than ever before.

John Mast (Senior Director, Global Cruise Marketing, Expedia Cruises, Expedia Group) and K-K Afre (Vice President, Sales Expedia Cruise) talk all thing support, diving into how the role of the travel agent has evolved over the pandemic, what the cruise industry can do to help them, and how Expedia Group is developing new tools to assist.

To hear more about what is going on in the cruise industry, follow this link and register for any of our upcoming events. Don’t forget to sign up to Seatrade Cruise Talks and never miss an episode!