Today we welcome back an old friend of the show, Joey Coleman! A couple of weeks ago you listened to the classic rewind episode where we talked about Joey’s first book and, today, we welcome him back to talk about his newest book, Never Lose an Employee Again, which drops on June 27, 2023! I’ve said on many occasions that Joey’s first book was the single greatest business development book I’ve ever read - it was the only one that caused me to take massive action. I have no doubt that the same experience is going to happen with his newest book. So listen in and learn how you can create remarkable experiences for your customers, your employees, and yourself. I hope you enjoy!
In this episode, Neil and Joey discuss:
- Creating remarkable experiences.
- Taking actionable tips to never lose an employee or a customer again.
- The challenge faced in keeping employees globally and how COVID affected that challenge.
- Creating a better environment than what you originally experienced.
- The evolving landscape of remote work, workplace competition, and empathetic leadership.
Key Takeaways:
- Employee experience has a lot of underlying principles and traits that can be applied across all cultures because, at the root, everyone is human.
- Regardless of the size of your firm, the underlying principles and systems you use should work whether you’re hiring your first employee or your thousandth employee.
- Post-COVID, the world of employer/employee-relationship has changed dramatically and it will never return to the way it was before.
- Human interactions within the enclave of the work environment are the culture. It is more than the accouterments around the office and the relationships within the workplace.
"Your customer experience is only ever going to be as great as your employee experience. As you improve the customer experience, the employee experience goes up. As the employee experience falls, so does the customer experience." — Joey Coleman
Get in touch with Joey Coleman:
Website: https://joeycoleman.com/
Book: https://joeycoleman.com/book/
Twitter: https://twitter.com/thejoeycoleman
Never Lose an Employee Again: https://www.amazon.com/Never-Lose-Employee-Again-Remarkable/dp/059354238X
Thank you to our sponsors!
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Get in touch with Neil:
Website: https://thelawentrepreneur.com/
Twitter: https://twitter.com/lawentrepreneur
Facebook: https://www.facebook.com/thelawentrepreneur/?ref=hl
LinkedIn: https://www.linkedin.com/in/tyralawfirm/
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Get in touch with Sam:
If you’ve enjoyed the podcast, please head to Apple Podcasts and leave a rating & review for the show! It only takes a moment, and really helps me to reach new listeners. You can also head to the website at TheLawEntrepreneur.com for more information on the podcast and my legal services.
Show notes by Podcastologist Chelsea Taylor-Sturkie
Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
