With 2,700 pubs, restaurants and hotels across the UK, Greene King is the UK's leading pub retailer and brewer. Their CEO Nick Mackenzie joins the podcast to explain the challenges they have faced during and after lockdown: how they responsibly disposed of beer trapped in shuttered pubs, safely re-opening their massive estate, how the customer experience has changed in a COVID-safe pub, plus his own personal reflections on leadership, bravery, and diversity and inclusion. Nick is joined by hospitality design expert and CEO of Keane Brands Jeremy Scarf, for a discussion on the role of pubs in the future of our high streets and communities.”