Brian Kuhn - “Know Me Data” – Customer-Experience Transformed
In this episode, Brian Kuhn, Vice President & General Manager of Elevate’s Digital Strategy & Solutions Business, joins host Nicole Giantonio to discuss digital design thinking, digital transformation - which represents one-third of all IT spend globally, - and that today’s organizations are using digital to get closer to end-users by accessing know-me insights.
Brian said - "The machine will be a blunt instrument unless it incorporates the understanding of human beings who know those processes the best."
Listen to hear his insights and experiences using technology and design thinking to digitally transform the legal operations and showing “know-me” insights to the end-user.
Click on the links below to hear what we covered in this episode:
[00:44] - How digital transformation Impacts the legal industry?
[01:54] - Is the falling cost of technology, creating a risk?