In this episode of the Dog Grooming Business Help & Support Podcast, Bill is joined by Kirsty Thorner from specialist pet business insurance brokers Brooks Braithwaite to tackle a subject that every groomer needs to understand: business insurance.

Insurance is something many of us take out and then forget about, assuming we're covered if something goes wrong. But as Bill and Kirsty discuss, the details of your policy can make all the difference when it comes to making a claim.

They explore the different types of insurance grooming businesses should consider, including public liability, employers' liability, professional indemnity, and the often-overlooked care, custody and control of animals cover.

Kirsty also explains why it's important to review your policy as your business grows, how to avoid being underinsured, what to do when a customer makes a claim, and why keeping accurate records and photographs can help protect your business.

Bill shares his own experience of claiming on business interruption insurance during COVID, highlighting just how complicated a claim can become when you don't fully understand your cover.

Kirsty also introduces a free, no-obligation insurance policy audit available to the Pet Passion To Profit community, helping groomers identify potential gaps in their existing cover.

Whether you work from home, run a salon, or operate a mobile grooming business, this episode is a reminder that having insurance isn't enough. You need to understand exactly what you're covered for.

Find out more about Brooks Braithwaite at www.brooksbraithwaite.com.

Complete your insurance audit here and quote the code PetPassionAudit

Disclaimer: This episode provides general information only and does not constitute legal, financial or individual insurance advice. Always check your own policy documents and speak to your insurer or broker about your specific circumstances.

A quick note: We apologise for the occasional audio issues in this episode. We hope they don't take away from what is a really useful conversation, and thank you for listening!