In this episode of TWC Talks, host Mike Walker interviews Kathy Jones, a member of the TWC team, known for her expertise in managing remote support teams, particularly virtual assistants (VAs) from the Philippines. Kathy discusses her journey into the world of virtual teams, starting from a need to scale customer support for a growing business. She shares insights on when businesses should consider hiring a VA, emphasizing tasks that are essential but not direct revenue drivers. Kathy highlights the importance of communication, setting clear expectations, and creating efficient processes to manage a remote team effectively.
The discussion also covers the cultural and operational nuances of working with VAs from the Philippines, including compensation practices and the benefits of creating a virtual office environment for enhanced team collaboration. Kathy's agency, RCFH Agency, has successfully scaled to support a wide range of clients by leveraging the skills and dedication of 124 virtual assistants, showcasing the potential of virtual teams in today's global business landscape.
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OVERVIEW:
(00:00) TWC Talks Podcast with Special Guest Kathy Jones
(00:52) The Role and Impact of Virtual Assistants in Business
(01:56) Kathy's Journey with Virtual Teams and Building a VA Agency
(03:34) Identifying When You're Ready for a Virtual Assistant
(05:02) The Broad Spectrum of VA Roles Across Industries
(06:07) Common Pitfalls and Misconceptions in VA Onboarding
(08:24) Finding and Training Your First Virtual Assistant
(11:42) Creating a Virtual Office Space for Team Collaboration
(13:18) Managing Virtual Assistants Across the Globe
(17:53) Understanding VA Compensation and Cultural Nuances
(20:38) Wrapping Up: The Value of Virtual Assistants and How to Connect
