Hidden in plain sight is the most important procedure we do. Listening. And not just listening, but listening to understand. Measurable, improvable, and, when done well, can have an incredibly positive impact. Intention is key with listening: are we doing it to understand or to win? In this episode, we break down specific strategies for quality listening, potential pitfalls, and how to know when you've got it right.

Guest bio: Lon Setnik MD is an Emergency Physician and Associate Director of Clinical Programs at the Center for Medical Simulation with expertise in communication

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For full show notes of this episode and all sorts of other goodies, visit our podcast website

We discuss:

• The concept of listening as a procedure
• Two modes of listening: listening to understand and listening to win 
• Specific tools for listening to understand
• Separating the problem from the person
• The external marker of quality listening
• Finding the optimized solution in patient interactions
• Negotiation strategies for success
• Active vs empathic listening
• How to stay present during conversation