Have you ever been in a conversation where someone nodded, said “yep” or “go on”… but you knew they weren’t really listening? 

In this episode of The Leader’s Kit Bag, I take a look at what real listening feels like for the person on the receiving end. 

I unpack common “active listening” techniques we’ve all been taught, and explain why they’re not enough on their own. 

You’ll learn: 

• Why gestures like nodding and affirmations can feel hollow 
• How to use paraphrasing and summarising to prove you’re listening 
• The subtle pitfall of focusing too much on “looking like” a good listener 
• The number one shift you need to stay fully present in conversation 

If you want the people you lead to feel genuinely heard and understood, this short episode is packed with practical insight. 

Need Support With Leadership Training, Coaching or a Conference Speaker? 

If this episode resonated with you and you're looking to strengthen your leadership culture, let's talk. 

Whether it’s a bespoke leadership programme, executive coaching, or a keynote that connects on a human level, I’d love to support you. 

Drop me a line at chat@ben-morton.com or fill in the contact form on my website. 

Let’s build leadership that listens — and leads.