Online merchants have been reporting an increase in chargebacks with fraud reason codes over the last several months. But, when researched, what definition of "fraud" is being used?

In this episode, Karisse goes in-depth in discussing how reason codes are selected, the main reasons why merchants are seeing large percentages of their total chargebacks be with the "fraud" reason code, and best practices for managing these chargebacks, including marking them as "fraud" in your scoring system. And, if you outsource or have ever considered outsourcing your chargeback management process, Karisse shares her three non-negotiable criteria for recommending a chargeback management company.

To contact Karisse, you can e-mail her assistant at info@chargelyticsconsulting.com or reach out on LinkedIn: https://www.linkedin.com/in/karissehendrick/

If you enjoyed this episode, please rate & review the Fraudology podcast on your favorite podcast platform. And to be alerted when new episodes are released, subscribe to this podcast!

Mentioned in this episode:

2023-q4-postroll sardine 1