What will your customers experience when they work with you and your business? When looking at customer experience, it is important to see that through the lens of the Customer Journey: how they find you, contact you, speak with you, receive their products, and deal with any troubles that might arise.

Customer journeys can be crafted and curated to support the purpose of the business and ensure that working with you is a pleasure for your clients instead of a chore.

In this episode, you'll learn:

• What constitutes a customer journey
• How customer journeys are created
• How to finesse your customer journey to make it suit your business
• How your customer journey can help you stand out in your market

If you want to learn more about Mastering the Business of Art, start here: https://morning-walk-with-the-artists-forge.captivate.fm

Learn more about how to think like an artist on The Artist's Forge, and join our growing community of artists on Facebook.

Want to know more about the hosts?

Nicole York

Matt Stagliano

Cat Ford-Coates

Bassam Sabbagh

Bekka Bjorke