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GIFs & Videos for Customer Learning
Episode 19410th January 2024 • The Visual Lounge • TechSmith Corporation
00:00:00 00:29:00

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Adding videos and GIFs to your customer learning strategy can add a brand-new dimension to your content. But what role do they play and how do you know which to choose? 

Videos are useful during the onboarding process and for evergreen content, whereas GIFs can be helpful to explain advanced concepts, says Greg Mead, Senior Instructional Designer at ClickUp. 

Greg joins The Visual Lounge to share how he creates content to engage thousands of learners with learning tool, ClickUp University. He tells us his top tips for defining and generating engagement, the advantages of visual content over text and how customer feedback shapes the path his content takes.  

Learning points from the episode include: 

  • 00:00 – Introduction 
  • 01:36 – Greg’s tip for using videos and GIFs 
  • 02:56 – Unpacking findings from ClickUp University surveys 
  • 03:36 – When to use video and when to use GIFs 
  • 05:54 – Why use video and GIFs instead of text? 
  • 07:36 – How customer feedback led Greg to shift his content focus 
  • 09:24 – The first steps toward making video content that scales 
  • 12:08 – Defining and generating engagement  
  • 17:03 – Greg’s career as a video creator 
  • 22:03 – Greg answers Speed Round questions 
  • 26:59 – The final take 
  • 27:25 – Outro  

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