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How do I get help at home?
Episode 414th May 2024 • Your Aged Care Compass • Coral Wilkinson & Michelle Brown
00:00:00 00:51:53

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There are aged care programs that support older people to live in their own homes for as long as possible. We discuss eligibility for in-home programs and the information that you need to convey when you contact My Aged Care.

We talk about what happens when you contact My Aged Care, providing consent, and becoming a regular representative.

Learn about the assessment teams and the programs that the different teams approve for. We discuss entry level programs and what’s available for people with higher needs.

 In this episode: 

  • My Aged Care is the gateway, the starting point
  • My Aged Care screens people
  • Screening versus assessment
  • Eligibility criteria
  • Misinformation about eligibility
  • Be prepared before you contact My Aged Care
  • Carer stress/crisis
  • What to do when you call My Aged Care
  • Representatives and consent
  • Assessment teams and support programs
  • Referral codes and getting services and support
  • Home care packages
  • Approval versus assignment
  • Coral’s top tips


Resources Mentioned 

Related Episodes 

Episode 3: Have I been assessed by My Aged Care?

Connect with Coral Wilkinson: 


More about Your Aged Care Compass podcast: 

Are you supporting an older loved one at home and ready to give up because it’s just too hard? Your Aged Care Compass is aimed at anyone who is caring for an older loved one who still lives at home and is wondering what support is available to them.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is now client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. We reached a point however, of needing extra support and we achieved this because we know Australia’s aged care system so well, we knew what programs could assist us and our parents.

This podcast, Your Aged Care Compass, brings together not only our personal experience in supporting our own ageing parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We will help you makes sense of Australia’s aged care system, from your first contact with My Aged Care through to the different funding streams and assessment workforces, management options for home care packages and extra funding that people might be eligible for.

There's so much more. Topics relating to dementia and legal and financial considerations will be covered, as well as real life stories of where it went wrong for people and how we guided them to get it right.


Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 




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