Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has three locations. Listen to Brian’s previous episodes HERE
Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes HERE.
Key Talking Points:
Transitioning to a new career requires a feeling out or learning curve time
Many great people in the industry have offered help and it was welcomed open arms
Andy was able to retain his top talent in his acquisition
Brian: YOu apply certain tenants of growth and development not only personally and in your business
You progress at a certain rate
Look at your peers
Are you on a path
Keep growing and access where you are
Everyone can become an expert
Andy: The business of being in business is about continual improvement. Even incrementally.
You’ve got to push to be better
Get on a process of continual improvement of yourself and your people
Celebrate the wins and the high water marks of your measures
Patience is a virtue
Pay homage to your team for your success
Good leaders/CEOs engage their team for their ideas and be sure they get to implement them
Reach out and share with your industry peers
Rookies are always listening and learning what they don’t know. Veterans are always trying to state what they know. Everyone should have a rookie mentality.
Give your people the chance and have the confidence in them to come up with their own solutions. Buy in not necessary because it is their decision to implement.
Warren Buffet does not know anything about the candy business but he owns Sees Candy.
Andy and Brian did not know how to fix cars, and they have great businesses
There is a very distinct difference from being a pure follower, being a leader and being a dictator
Our people need us to lead them. To inspire them. To find solutions for them and to motivate them
You got to know when to step up and lead and pioneer.
Andy allows their people to make the final decision to hire. Their buy-in is the highest on the new hire.
When you give power to your team you can be free to do innovative things to bring back to your business
If you are too busy putting out fires remove the kindling
Identify the three things you hate the most in your business
Start there to delegate them. Shovel off these items
Learn to live in your customer’s shoes
What is the real customer experience through the entire transaction
Understand their pain points and remove that friction from their experience
Polish up where you are weak, however, excel at your strengths
Invest in your people and shape a career for them
Unlocking potentials understands gifting and callings
You’ve got to be fulfilled in what you do
Not easy. Got to get up every time you fail.
Change is a part of life and is important in every successful business
We have cobwebs in our homes and have scratches on our walls.
You will see them when you visit other people’s houses but will not necessarily see them in your house. You’ve looked past them for years.
Learn how to problem solve. Look deep at your business.
Ask your colleagues to visit your place.
A special thanks to Brian Sump and Andy Bizub for their contribution to the aftermarket.
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