Not enough time and attention is devoted to understand the incredible value that loyalty programmes are driving indirectly for organisations – building the brand in less obvious ways than we typically measure when we’re calculating the ROI of our initiatives. 

But yet, these indirect benefits can be extremely valuable in the ways they impact the buying decisions that customers make!!

This is a key insights from today's conversation with Collin Larijani who has over 12 years of experience working with Epsilon, building solutions across all marketing domains.  

Collin joined me today to reflect on some of the top trending topics that are emerging from the “loyalty labs” that Epsilon is running across APAC, including the power of both zero party data and first party data for organisations.

Collin also shares his belief that loyalty professionals are perfectly positioned to lead within their organisations – using the power of their data, customer focus, and insights to become more visible and more helpful as both the heart and mind of the business.

I hope you enjoy listening to my conversation with Collin Larijani from Epsilon!

Show Notes:

1. Epsilon
2. Collin Larijani
3. Let's Talk Loyalty with Epsilon: Complimentary Loyalty Lab