The CEO of CogniSaaS, Rupesh Rao, believes SaaS companies miss the plot when it comes to enterprise onboarding.

Timestamps:

00:00:00 - The criticality of onboarding

00:01:22 - The Importance of Customer Success

00:02:22 - Leading Indicators of Customer Success

00:03:36 - Measuring Customer Onboarding Progress

00:04:40 - Multi-threading value delivery in organizations

00:05:45 - Meeting the Needs of Stakeholders

00:06:52 - Turning Boundaries into Value during Onboarding

00:08:02 - Managing Expectations and Stakeholder Management

00:09:02 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Rupesh Rao:

Rupesh's LinkedIn: https://www.linkedin.com/in/rupeshrao/

Mentioned in this episode:

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