You have a million problems to solve in your business. Do you know what else you have? An amazing team that can help you. All you need to do is empower them! To help them support you in the way you need, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share one tip for effectively solving problems with your team. Remember — you don't have to do it all! To fix the culture of ineffective problem-solving in your practice, listen to Episode 769 of The Best Practices Show!
Learn More About Miranda:
More Helpful Links for a Better Practice & a Better Life:
Episode Resources:
Main Takeaways:
- Use the 1-3-1 rule to identify problems and solutions.
- Always verbalize expectations. Your team cannot read your mind.
- Team meetings provide the best opportunity to align on expectations.
- When you empower your team to solve problems, they will do more of it.
- You are the ultimate decision-maker in your practice, but delegate what you can.
- Don't believe that your team isn't committed or willing to help you. Give them trust.
- Developing your team is an investment. You will save thousands of hours in the future.
Snippets:
0:00 Introduction.
1:57 Why this is an important topic.
8:53 The 1-3-1 rule, explained.
13:21 Start with setting expectations.
16:20 Why tools and frameworks are important.
19:50 Expectations, further explained.
25:06 Align during team meetings.
29:05 The “no thank you bite”, explained.
34:27 Benefits of effective problem-solving.
38:29 Everyone has a different “working genius”.
42:07 Final thoughts.
Miranda Beeson, MS, BSDH Bio:
Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.
Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.
