Becoming a SaaS Leader in the Competitive Communications Market with Lon Baker #109
Lon Baker is the COO at Virtual PBX, an award-winning business Voice-Over-IP provider. With a unified communications strategy, Virtual PBX lets you connect your users over traditional phones, computers, or mobile devices.
It also lets you transform any location into a productive home office, greet customers using their Virtual Receptionist, route calls by the department, update your business hours, start a video conference call, and much more!
During this interview we cover:
01:02 - Lon’s Background, Past Positions & From VirtualPBX Customer to COO
02:53 - Pros & Cons of Using VoIP Over Conventional Communication Methods
06:07 - Can VoIP be Adapted to Every Development & Tech Circumstances?
07:34 - VoIP for SaaS Teams
09:24 - Security, Call Encryption & VoIP Security
10:57 - The Right Balance for Businesses to Mix Voice, Video & Messages
12:25 - Competing With The Big Names In the Industry
14:19 - What to Look for When searching for a VoIP provider
16:23 - WorkPatterns: One on Ones, Team Collaboration, Feedback, Recognition & Goals - all in one place
18:20 - Growth Strategies That Have Worked for VirtualPBX
21:33 - Failed Growth Experiences
22:58 - Advice Spencer Would Give His 25 Years Old Self
23:50 - Know When to Kill a Product
25:05 - Biggest Challenges Lon is Facing Right Now with VirtualPBX?